Mulberry Opiniones 

I purchased insurance for my OUTDOOR rugs and submitted a request to address damage to just one of my OUTDOOR rugs. The company denied my claim because it was not deemed a one time incident. This type of insurance for an outside product is a sham.

I have pet coverage on my furniture plans, and when I submitted a claim, they told me I only had pet stain insurance, which was not true. Then when I quoted the coverage I have back to them, they still said that my claim could not be covered under my policy, but this time for a different reason. They are just a scam insurance company. They have no intention of honoring their policies or accepting your claims.

Mulberry team was super helpful and professional. They honored the warranty and helped fix the issues promptly unlike the manufacturer. I will feel very safe knowing my valuables have mulberry insurance.

I had a brief interaction with the company ...within 1 hour he (Oscar) replied back with instructions on how to resolve and also did a fu.
Very happy with the service!

Kristian was so helpful! Communication was stellar. The experience of submitting my claim and having it approved was quick and easy.

The company was very responsive and agreed to delay start of my protection plan until all of the pieces of furniture in the order was delivered. I appreciate the customer service.

Pablo the representative who I talked to on the phone was very helpful and Patience with me . He took through the process of getting my recliner warranty. I highly recommend him with customer’s service. Very kind and helpful. Awesome job Pablo. My name is Gloria Herrera.

I spent over 3K in new furniture when I moved from Florida to Ohio. I had an issue with my kitchen table. In the beginning I got responses. It has been a month and crickets. This is a lot of money to spend and I am unable to get ahold of anyone to let me know that status of my claim. I regret my decision of paying extra $$ to Mulberry to get no reply. I am not going away quietly. I want a positive resolution. This isn't positive at all.

Update: After getting a phone call and email from an executive from the company, the problem was resolved fairly and equitably. I am changing my initial one star to five. Thank you.

They were very prompt in getting back to me and answering all my questions.

Smooth claim process and fast processing time

I made a claim on my Spinn machine after it wouldn’t brew no matter what T/S steps I took. Luckily I had purchased the Mulberry plan and when Spinn support failed to help, they came through superbly, and apparently right in the nick of time. I realized after submitting my claim that I had less than a week left on the plan 😬 The Mulberry response was almost instantaneous, as I received a response and decision to reimburse me for the machine. YMMV but I provided a thorough explanation and all steps I took with Spinn tech support and also advising that I utilized ChatGPT. I’ll be on the lookout for Mulberry as protection going forward. With an experience this easy and no nonsense, it’s a no brainer IMO. Thank you 🙏

Claims process was very straightforward and response time was very good as well. I simply explained the issue and sent photos. This is a good service to have if you invest in used or vintage equipment.

I’m extremely pleased with the response and quick repair service provided by Mulberry. The decision to cover my purchase with a Mulberry warranty was certainly a good one.

No one is responding to my claim...the claim was approved while I was out of town for an entire replacement sofa with a different fabric because my fabric was out of stock. Now, my fabric IS in stock, and I only need one piece...and I can't get any one to respond! It has been two weeks and I can't even get a response to my emails...I'm saving them money by only needing one piece rather than an entire replacement, and they STILL won't respond.

Mulberry - you need better customer service and response times.
EDIT: I am satisfied with their response and handling of this issue! Updating from 1 star to 4 stars

Fast funding and fast customer support.

My claim was resolved fast, easy steps!

easeful simple and reliable when it came in need

Mulberry took the information about how our equipment malfunctioned, assessed it, and then quickly issued a refund for our purchase. They acted just as advertised.

Scam. They state the warranty coverage when purchasing the item but when it came time they found every way to go against the claim. Waste of money, don’t purchase this warranty for any product.

Great and responsive customer service via email. The team was very helpful and encountered no problems or issues. The only setback was the claim took about 3 months to officially be resolved, but the team made sure to quickly deal with my claim once I asked why it had been taking so long.