Does not honor "satisfaction guarantee"
This company promises 30 day satisfaction with no questions asked, but when they sent me the shark blankets which were way smaller than advertised, they stopped returning my emails. Then, when I contested this with my credit company, they continued to fight it, despite the fact that I had reached out to them well within the 30 days with a request to ship the items back for a refund! Now I am out over $100 on five worthless blankets that do not fit even the smallest person in our family.
This new notice that they posted on their website says it all: "* PLEASE READ CAREFULLY Oftentimes, customers don’t realize how much disputes and chargebacks are dangerous for the long-term health of the business.... If, for whatever reason, you’re un-happy with the product or the delivery is taking a bit longer than expected, please reach out to us first before opening a dispute with PayPal, or dispute the charge with your credit card company."
Clearly I am not the only one upset with their business practices. Companies with good customer service don't have to worry about their customers doing chargebacks.






