I received my shirt and immediately saw a mistake on the front of the shirt. It read "My favorite PERSON call me Papa", instead of PEOPLE. I attempted to call the company, but no one answered the phon... Ver más
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Consulta las opiniones de los clientes
ordered 4 jersey's through amazon 2 weeks ago for an event , 2 arrived after the event, 2 never arrived . company refuses to give refund . complete crooks. don't order through this company , plenty o... Ver más
Very prompt when asking questioning and helped resolve an issue right away. Friendly customer service and they care about their products.
I am a proud Mimi to seven children, and I love that all of their names fit! I was pleasantly surprised at the vibrant colors of the embroidery and love the weight of the sweatshirt: not too bulky and... Ver más
Información sobre la empresa
Escrito por la empresa
Welcome to GiantBigHands – Your Destination for Premium Embroidery Apparel! Dear our valued customers, we are Giantbighands, a clothing brand. At GiantBigHands, we believe in the artistry of expression and the power of personal style. We are an online haven dedicated exclusively to the world of embroidery, where shirts and caps are more than just garments; they are canvases for creativity and individuality.
Información de contacto
3894 South Bangerter Parkway Suite 200, 84020, Draper UT, Estados Unidos
- 801-703-0960
- contact@giantbighands.com
- giantbighands.com
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Poor Customer Service
I received my shirt and immediately saw a mistake on the front of the shirt. It read "My favorite PERSON call me Papa", instead of PEOPLE. I attempted to call the company, but no one answered the phone and the voicemail was full. I have emailed the company twice to ask for them for a replacement shirt, but no reply to either email. I absolutely LOVE the shirt, but want it replaced. The quality of the t-shirt is very nice.
ordered 4 jersey's through amazon 2…
ordered 4 jersey's through amazon 2 weeks ago for an event , 2 arrived after the event, 2 never arrived . company refuses to give refund . complete crooks. don't order through this company , plenty of other reputable companies that stand by their service. you can't even reach the company . there voice mail box is always full. total scam
This company has been prompt and flexible
This company has been prompt and responsive with the address mix up with my order. Can't wait to receive the sweatshirt I for my mother.
scam
be very careful this company feels illegal and untrustworthy. Their voicemail box is full. They don’t return any correspondence and it seems to be like a scam.
Horrible do not order from them
Horrible just horrible I still have yet to receive my order after 2 months this shit is a scam 😡
Very prompt when asking questioning and…
Very prompt when asking questioning and helped resolve an issue right away. Friendly customer service and they care about their products.
I ordered a Glammy sweatshirt
I ordered a Glammy sweatshirt. The design showed a sparkly design. I thought I had to have this sweatshirt. Once I received the sweatshirt I was immediately disappointed. The sweatshirt as you call it is not sweatshirt material. This was a stiff material. Not comfortable at all. The design was shown as being sparkly. It was a design that I could have made on my own. Very disappointed. You need to change your wording from sweatshirt to pull over. This was a waste of money. Buyer Beware if you think you are getting a sweatshirt.
This company was amazing to work with
This company was amazing to work with. The quality of the product was excellent. There was a mix up with my delivery and they quickly assisted in assuring i received my product.
Thank you sooo much for making my son’s Father’s Day special
I made a shipping address mistake
I made a shipping address mistake. Customer service is wonderful. They responded quickly and have been eager to help me out. I can’t wait for the Father’s Day shirt to arrive for my husband! I would order from this company again.
Never received my order
Never received my order. Left numerous messages and voicemail. NO RESPONSE! Guess like everyone else I got scammed!
Keep trying to reach someone
Got a response back promptly from this company on a chief complaint I had. Definitely gave clarification and noted that it was a technical problem that was out of their control, but I respect the honest response! Will definitely recommend them to others.
Ordered something weeks ago
Ordered something weeks ago. Haven’t received it and no tracking information. I have emailed multiple times. Looks like everyone else is having a same problem. Is this a scam? It would be nice to have a reply or give me my $60 back. This is theft and will be reported to police. You should be ashamed of yourselves.
Sweatshirt not received.
I placed an order on Dec 2nd and paid for express shipping to ensure I had it for Christmas. I am still waiting for my sweatshirt. I have emailed twice and received no reply. Feels like I’ve been scammed. I guess we’ll see.
I ordered a gift for my grandmother Dec…
I ordered a gift for my grandmother Dec 6th and have no tracking information for this! Terrible!
Solved the problem
Solved the problem. Took the time and patience until problem was resolved. I will buy from them again.
The ordering of Sweatshirt was easy
They ended up getting sweatshirt to me on time. Is really cute too

Respuesta de Giantbighands
I love my Mimi sweatshirt
I love my Mimi sweatshirt! I would recommend this company to anyone!
Poor quality/ not what you paid for
The item I ordered showed as a sparkly word “GiGi”. Paid a lot of money for it.
What did I get, an Iron on and a very thin sweatshirt. What a waste of money.
Edit: customer service is good. They did issue a new sweatshirt at no more cost to me.
The first sweatshirt had no glitter, looked nothing like what they sent. They replaced it with a shirt that has the glitter. The problem is they sent it in a vacuum sealed bag which caused the lettering to be crinkled.
I appreciate all they have done. Maybe if I hang it, the wrinkles will come out.

Respuesta de Giantbighands
We love the shirt made for my husband
We love the shirt made for my husband! It had a slight problem with a seam at first, but they replaced it immediately. My hubby loved his birthday surprise!
I ordered a shirt
I ordered a shirt. Came in a timely manner. I am sure it will be enjoyed. I have no complaints. I thought I had an issue but was resolved quickly. Customer service was very helpful and answered quickly. Thank you so much for that. That makes online shopping more enjoyably
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