There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... Ver más
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Consulta las opiniones de los clientes
The staff member was extremely helpful getting me the best deal. I didn't like the fact that online prices are different to in-store prices. That makes me think twice about buying from this company... Ver más
I sent a msg to their support line re a delivery I thought I would miss. I was emailed back straight away with suggestions to help. They contacted the delivery driver & requested them to phone me. Th... Ver más
Friendly service, quick to respond the click and collect order at Tea tree plaza. Awesome service at Holden Hill the female assistant was amazing. Saw her getting swamped with customers and she hand... Ver más
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Información sobre la empresa
Escrito por la empresa
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Información de contacto
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
Ha contestado el 93% de las opiniones negativas
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There was an issue with the same day…
There was an issue with the same day delivery.
I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be back for sure x
Exceptional customer service - support email
I sent a msg to their support line re a delivery I thought I would miss. I was emailed back straight away with suggestions to help. They contacted the delivery driver & requested them to phone me. They emailed back to let me know when the delivery was leaving and how far away. It was from me Amazing service - thku so much
I ordered a pink ice maker specifically…
I ordered a pink ice maker specifically because I wanted it to be pink arrived today and it’s green
Item as described, communication clear, tracking easy to follow, prompt delivery. Thank you
Very happy customer!
Good customer service
The staff member was extremely helpful getting me the best deal.
I didn't like the fact that online prices are different to in-store prices. That makes me think twice about buying from this company when I could just go elsewhere and look at products in-store.
Absolutely fantastic they offer same…
Absolutely fantastic they offer same day delivery. 11/10
No communication at all
I don't like the fact I was never emailed a receipt for my purchase and still have not received a confirmation email even tho the money has been withdrawn.. any information would be better than nothing at all
I am still waiting on my order
I am still waiting on my order. I have heard nothing about my order.
Very easy to use click and collect and…
Very easy to use click and collect and was ready very quickly
I cant really rate higher
I cant really rate higher because my order hase not been shipped yet. I don’t understand why it takes so long for an item that it was in stock when i purchased it.

Respuesta de GiftBox
Their Click & Collect service is second…
Their Click & Collect service is second to none. Staff are always friendly
Very easy to deal with and very quick…
Very easy to deal with and very quick to get the item sent. All the information you send re tracking etc. is also very good.
The Globe Saga
While the staff where very helpful, never received my order and ended up getting a refund after 2 attempts of ordering a light up mirror, I was originally send a globe, so my "mirror" was then sent via express post, I opened it, and to my suprise, another globe! I was starting to wonder if it was a build your own and i was being sent peices at a time! However I couldn't risk trying again as this was for my daughters 10th birthday in less then a weeks time now.
Like I said, staff via email and phone where very helpful and professional, however I now wont ever be ordering from giftbox online again.
Amazing customer service!!!
I purchased an item with a slight issue. I contacted Customer Service. This team was amazing! Jumped straight into action and sorted the issues immediately. The product is also fantastic just a small issue that was rectify with Giftbox quickly.
It was very quick and convenient
It was very quick and convenient. The lady was very helpful as we have 2 stores in the same complex I wasn't sure what store it was.
Very quick and easy pick up. Checking I'd and email to confirm.
Very easy to find what b i wanted and…
Very easy to find what b i wanted and tocl checkout.
Bought as a gift!
I received my parcel very quickly and…
I received my parcel very quickly and am happy with what I bought

Respuesta de GiftBox
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