Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bought a lampshade direct from this company to go with the lamp base that I bought from this company on Not on the High Street (I have reviewed this) Tried to ring and contact them several times but... Ver más

Valorada con 2 estrellas sobre 5

Poor communication No order acknowledgment email, emailed the company who replied to tell me to check my spam, which I did, no order acknowledgment there either. I subsequently emailed another 3-... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My shade is beautiful, very well made & worth a long wait. It took about 8 weeks for this to come due to problems with machinery. I did email a fare few times with no reply and was starting to worry b... Ver más

Valorada con 5 estrellas sobre 5

Bought a deck chair as a gift for my wife on line earlier this summer. Good I ordered early since it took about 6 weeks to arrive here in East Sussex. That said, well in time for the birthday and a go... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de decoración e interiorismo

Escrito por la empresa

We handcraft a beautiful bespoke range of botanical inspired interiors, gifts and jewellery in floral and tropical designs. Our interiors collection includes floor lamps, cushions, lampshades, deck chairs, along with various gifts for the home & garden such as sets of stacking mugs, glass coaster sets and personalised gifts, all of which are printed and handmade to order by Gillian and her team.


Información de contacto

2,4

Malo

TrustScore: 2.5 sobre 5

147 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

2,4

Todas las opiniones

(147)

9 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Gorgeous products and great service

I received a gorgeous floor lamp from the Gillian Arnold company for my birthday yesterday. I couldn't be more delighted with it, the fabric and design are stunning

16 de enero de 2023
Opinión espontánea
Logotipo de Gillian Arnold

Respuesta de Gillian Arnold

Thank you so much for your review. We are so pleased you are happy with your lamp.

Gillian Arnold Team

Valorada con 5 estrellas sobre 5

Great (and quick) service on the items…

Great (and quick) service on the items I ordered. Ready for me to collect ahead of time quoted.

19 de diciembre de 2022
Logotipo de Gillian Arnold

Respuesta de Gillian Arnold

Hello Julia.

We are so pleased you have had a great experience buying from Gillian Arnolds. We hope to see you again soon! :D

Valorada con 3 estrellas sobre 5

Simply Beautiful!

I looked for a while for the right cushions and l was generally disappointed by the choice. When l saw Gillian Arnold's designs my eyes lite up. They are simply beautiful.
They are a little expensive, but l was willing to pay as they were what l had been looking for. The only improvement l would suggest is on the business side. I did not receive any order confirmation for days, which was unsettling, but l contacted them and it was sorted.

15 de noviembre de 2022
Logotipo de Gillian Arnold

Respuesta de Gillian Arnold

Thank you so much for your review. We do apologise for the delay you had in recieving your confirmation email.

We do hope that you continue to shop at Gillian Arnolds.

Many thanks

Valorada con 5 estrellas sobre 5

Beautiful golden lampshade

This company produced a beautiful product. They kept me informed of the product being processed. They provide affordable payment options and offered a discount too. We are delighted with our purchase.

2 de enero de 2023
Logotipo de Gillian Arnold

Respuesta de Gillian Arnold

Hello Jamie.

Thank you so much for your review. We are really pleased that you are happy with your lamp.

We hope to see you again soon :D

Valorada con 5 estrellas sobre 5

Exceptionally helpful with all queries.

Exceptionally helpful with all queries.
Product is beautiful and good value for money

30 de diciembre de 2022
Logotipo de Gillian Arnold

Respuesta de Gillian Arnold

Thank you Alex for your great review. We really appreciate the positive feedback. All our beautiful designs are uniquely made and competively priced to ensure our customers are happy :D

Valorada con 5 estrellas sobre 5

Beautiful

Beautiful, original, colourful design. Switching on our lamp with the new Gillian Arnold lampshade is such a treat!

30 de diciembre de 2022
Logotipo de Gillian Arnold

Respuesta de Gillian Arnold

Thank you so much for your kind review. We are always pleased to hear from happy customers!

Valorada con 5 estrellas sobre 5

Great service

30 de diciembre de 2022
Logotipo de Gillian Arnold

Respuesta de Gillian Arnold

Many thanks for your comment. We hope you continue to shop with us in the future.

Valorada con 5 estrellas sobre 5

I have recently purchased over a few…

I have recently purchased over a few month's 3 Designer ceiling shades. I have been very satisfied with the customer service, they emailed an update when I would receive my item.Would recommend this company.

14 de diciembre de 2022
Logotipo de Gillian Arnold

Respuesta de Gillian Arnold

Thank you so much for your feedback. It is greatly appreciated.

Valorada con 5 estrellas sobre 5

It’s a lovely lampshade

It’s a lovely lampshade. I’m so glad I bought it.

16 de diciembre de 2022
Logotipo de Gillian Arnold

Respuesta de Gillian Arnold

Thank you so much for your review. We are so pleased you are happy with your purchase.

Valorada con 3 estrellas sobre 5

Lack of communication

I did not like that there was no initial acknowledgement of my order. Only after I emailed enquiring about it did I receive a phone call which was good practice to confirm the order was being dispatched. Therefore, I would like to suggest a better initial acknowledgement and tracking system of an item ordered. Thank you, the quality of the product was very good though I have no complaints about that just the communication process.

30 de noviembre de 2022
Logotipo de Gillian Arnold

Respuesta de Gillian Arnold

Hello Margaret. Thank you for your review.

We are having the technical team look at the issue.

We do have an automated system which sends a confirmation email when a purchase is made and also when the item is dispatched with an expected delivery date.

We are very glad that you love your product!

Merry Christmas!

Valorada con 5 estrellas sobre 5

Beautiful lampshade

Beautiful lampshade. Prompt and efficient service.

3 de diciembre de 2022
Logotipo de Gillian Arnold

Respuesta de Gillian Arnold

Many thanks for your comment, and we at Gillian Arnold, are delighted you are happy with your purchase.

Valorada con 2 estrellas sobre 5

Poor communication

Poor communication
No order acknowledgment email, emailed the company who replied to tell me to check my spam, which I did, no order acknowledgment there either.
I subsequently emailed another 3-4 times to request an order update, nil response to any of my emails
Long delivery time where an update would have been really helpful
Additionally, the full height floor lamp is nice but we are disappointed in the fact of the price versus quality.
I would not use this company again.

24 de noviembre de 2022
Logotipo de Gillian Arnold

Respuesta de Gillian Arnold

Thank you for your feedback. We do apologise for any difficulties you have experienced in regards to our communication. We do have automated emails sent out after every purchase, and again on dispatch with the extimated delivery date. We will look into this and see whether there was an issue on our end.

If you are not happy with your item we do offer a returns option usually within 14 days of purchase, depending on the case. All our lamps are hand made by ourselves. If you have had any issues in the quality please do let us know so that we can offer a replacement and rectify the issue.

We do hope that you continue to shop at Gillian Arnolds.

Many thanks



Valorada con 2 estrellas sobre 5

Looks nice but not worth the money.

I have watched and admired the floor lamps for a long time, finally purhasing one a week before black Friday. Despite getting in touch asking if I could benefit from the 20% black Friday deal as my purchase was within a certain duration of this promo (many retailers in good faith were offering such a discount to customers), I heard nothing back. In addition, the glue that holds the fabric to the frame of the lamp is coming apart already. Really disappointing considering the price of the lamp is over £100.

29 de noviembre de 2022
Logotipo de Gillian Arnold

Respuesta de Gillian Arnold

Thank you for your review.

Unfortunately we do not usually continue to offer offers outside of the stated period, unless an attempt to purchase has been made during that period online and there has been an issue, in that case we would extend for the individual case.

We do apologise for the fault in the item. All of our lamps are hand made here in Darlington and very occasionally there may be slight alterations that need to be made.

I can see that you have been in correspondance with the customer service team to have a replacement sent to you.

We hope that you continue to shop at Gillian Arnold.

Merry Christmas!

Valorada con 1 estrellas sobre 5

Disappointing quality

I was disappointed with the quality of the cuff bangle when it arrived. It was intended as a gift but I don’t feel I can now give it. The printing of the floral image was poorly executed. It is definitely not worth £50. I have chosen not to return it as this process seemed complicated. I will probably wear it myself but in no way could I have gifted it. I suppose this is the risk of buying items like this online.

30 de noviembre de 2022
Logotipo de Gillian Arnold

Respuesta de Gillian Arnold

Hi Gillian. We are really sorry to hear that you were not happy with your cuff bangle. We do offer a standard returns option on faulty products or 14 days on re-sellable items.

All of our cuff bangles are hand made and can often have slight differences to the images online.

We hope that you continue to shop with us and do let us know if you would like to arrange a replacement bangle.

Valorada con 4 estrellas sobre 5

Lovely design

Lovely design. I was disappointed that the shade cannot be detached for practical reasons - getting a new bulb in is difficult …

25 de noviembre de 2022

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más