Bought a lampshade direct from this company to go with the lamp base that I bought from this company on Not on the High Street (I have reviewed this) Tried to ring and contact them several times but... Ver más
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Consulta las opiniones de los clientes
Poor communication No order acknowledgment email, emailed the company who replied to tell me to check my spam, which I did, no order acknowledgment there either. I subsequently emailed another 3-... Ver más
La empresa ha respondido
My shade is beautiful, very well made & worth a long wait. It took about 8 weeks for this to come due to problems with machinery. I did email a fare few times with no reply and was starting to worry b... Ver más
Bought a deck chair as a gift for my wife on line earlier this summer. Good I ordered early since it took about 6 weeks to arrive here in East Sussex. That said, well in time for the birthday and a go... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We handcraft a beautiful bespoke range of botanical inspired interiors, gifts and jewellery in floral and tropical designs. Our interiors collection includes floor lamps, cushions, lampshades, deck chairs, along with various gifts for the home & garden such as sets of stacking mugs, glass coaster sets and personalised gifts, all of which are printed and handmade to order by Gillian and her team.
Información de contacto
10-11 Post House Wynd, DL3 7LU, Darlington, Reino Unido
- 0800 6250625
- mail@gillianarnold.com
- gillianarnold.com
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No ha contestado las opiniones negativas
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Gorgeous products and great service
I received a gorgeous floor lamp from the Gillian Arnold company for my birthday yesterday. I couldn't be more delighted with it, the fabric and design are stunning

Respuesta de Gillian Arnold
Great (and quick) service on the items…
Great (and quick) service on the items I ordered. Ready for me to collect ahead of time quoted.

Respuesta de Gillian Arnold
Simply Beautiful!
I looked for a while for the right cushions and l was generally disappointed by the choice. When l saw Gillian Arnold's designs my eyes lite up. They are simply beautiful.
They are a little expensive, but l was willing to pay as they were what l had been looking for. The only improvement l would suggest is on the business side. I did not receive any order confirmation for days, which was unsettling, but l contacted them and it was sorted.

Respuesta de Gillian Arnold
Beautiful golden lampshade
This company produced a beautiful product. They kept me informed of the product being processed. They provide affordable payment options and offered a discount too. We are delighted with our purchase.

Respuesta de Gillian Arnold
Excellent responses to questions
Excellent responses to questions. Fast delivery. despite postal strikes.

Respuesta de Gillian Arnold
Exceptionally helpful with all queries.
Exceptionally helpful with all queries.
Product is beautiful and good value for money

Respuesta de Gillian Arnold
Beautiful
Beautiful, original, colourful design. Switching on our lamp with the new Gillian Arnold lampshade is such a treat!

Respuesta de Gillian Arnold
I have recently purchased over a few…
I have recently purchased over a few month's 3 Designer ceiling shades. I have been very satisfied with the customer service, they emailed an update when I would receive my item.Would recommend this company.

Respuesta de Gillian Arnold

Respuesta de Gillian Arnold
Lack of communication
I did not like that there was no initial acknowledgement of my order. Only after I emailed enquiring about it did I receive a phone call which was good practice to confirm the order was being dispatched. Therefore, I would like to suggest a better initial acknowledgement and tracking system of an item ordered. Thank you, the quality of the product was very good though I have no complaints about that just the communication process.

Respuesta de Gillian Arnold

Respuesta de Gillian Arnold
Poor communication
Poor communication
No order acknowledgment email, emailed the company who replied to tell me to check my spam, which I did, no order acknowledgment there either.
I subsequently emailed another 3-4 times to request an order update, nil response to any of my emails
Long delivery time where an update would have been really helpful
Additionally, the full height floor lamp is nice but we are disappointed in the fact of the price versus quality.
I would not use this company again.

Respuesta de Gillian Arnold
Looks nice but not worth the money.
I have watched and admired the floor lamps for a long time, finally purhasing one a week before black Friday. Despite getting in touch asking if I could benefit from the 20% black Friday deal as my purchase was within a certain duration of this promo (many retailers in good faith were offering such a discount to customers), I heard nothing back. In addition, the glue that holds the fabric to the frame of the lamp is coming apart already. Really disappointing considering the price of the lamp is over £100.

Respuesta de Gillian Arnold
Beautiful floor lamp to enhance my home.
Always a lovely shop to visit with friendly, helpful and knowledgeable staff.
Disappointing quality
I was disappointed with the quality of the cuff bangle when it arrived. It was intended as a gift but I don’t feel I can now give it. The printing of the floral image was poorly executed. It is definitely not worth £50. I have chosen not to return it as this process seemed complicated. I will probably wear it myself but in no way could I have gifted it. I suppose this is the risk of buying items like this online.

Respuesta de Gillian Arnold
Lovely design
Lovely design. I was disappointed that the shade cannot be detached for practical reasons - getting a new bulb in is difficult …
I love the the designs.
I like the the designs, I have the cushions and wanted the lampshades to match. They are lovely.
Absolutely love the items I ordered
Absolutely love the items I ordered - thank you!
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