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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The dresses I ordered were lovely and felt like good quality for the price. The ones showing cleavage are probably more suited for larger breasts as they were a bit loose on me. They sent out my expre... Ver más

Valorada con 5 estrellas sobre 5

Bought a gini London bikini online via the matalan website- nothing wrong with it (lovely bikini) sadly it just wasn't for me. Return policy was easy to follow as had to return to gini London, not mat... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I ordered a Gini London dress via Debenhams but received the wrong size. Dealing with Debenhams customer service to resolve this was a slow and tortuous process. I contacted Gini London’s customer ser... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Bought items through another company. Wanting a return due to fit (lovely products. Just didn’t fit my postpartum body). Customer services very helpful in assisting my return and refund. Process was j... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa para mujeres

Escrito por la empresa

MISSION To create effortlessly feminine, timeless fashion that empowers women to express their individuality for any occasion. We focus on versatile, easy- to-wear styles that seamlessly transition from day to night, ensuring our collections fit effortlessly into your lifestyle. Committed to responsible practices, we strive to craft pieces that not only look and feel beautiful but also support the communities we cherish. Our goal is to help every woman feel confident and stylish, every day. BRAND VALUES Style We believe in creating beautiful, versatile fashion that elevates the everyday with our signature designs. Our collections seamlessly blend the latest trends with timeless elegance, ensuring each piece offers a contemporary yet classic appeal. Empowerment We empower women of all shapes and sizes by celebrating their confidence and individuality. Our commitment to inclusivity and quality means that each design is crafted to make every woman feel her best. Community At the heart of our brand is a deep connection to the community. We prioritize giving back and making a positive impact, weaving these values into everything we do. Our dedication to quality and detail comes at accessible prices,ensuring everyone can enjoy exceptional fashion.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

86 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 69% de las opiniones negativas

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4,0

Todas las opiniones

(86)

50 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service 10/10

I returned my item one week ago and I hadn't received any confirmation of my return from Gini London.
I emailed them, they emailed back straight away. It was Royal Mail who had misplaced my order. Gini London customer service was excellent and refunded me straight away.
I will be ordering from them again and I would definitely recommend them to my friends.

16 de mayo de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Bought a faux fur jacket and the …

Bought a faux fur jacket and the sleeve lining was not sewn up. Jacket was lovely .. it's the second one I bought but in a different colour .I've decided just to sew the lining myself as I really like the jacket and it's a good fit .

14 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic customer service

I returned a coat as fit was too big. Returned via Royal mail and got proof of postage. Gini London did not receive package, tracking showed delivered. I showed them proof of postage and they have refunded me. Fantastic customer service, could not have been more helpful.

11 de febrero de 2025
Opinión espontánea
Logotipo de Gini London

Respuesta de Gini London

Dear Hazel,

Thank you for taking the time to share your experience and provide feedback about our customer service. We genuinely appreciate your insights, as authentic reviews like yours help us improve our service. Once again, we sincerely thank you!

Warmest Regards,
Customer Service Team
Gini London

Valorada con 2 estrellas sobre 5

The item's quality was subpar

The item's quality was subpar; however, the sizing was accurate. I will not be making future purchases from Gini London due to their return policy, paying for return postage and the deduction of postage to me from my refund.
Staff were quick to respond when I emailed.

23 de enero de 2025
Opinión espontánea
Logotipo de Gini London

Respuesta de Gini London

Dear Jade,

Thank you for bringing this to our attention. We value your feedback and are always keen to improve our service.

Best regards,

Customer Service Team,
Gini London

Valorada con 1 estrellas sobre 5

Returned item via royal mail gini…

Returned item via royal mail gini london are saying they have not received item. Numerous emails back & fo same thing being said its gone to a different address?? So I'm £40 out of pocket😞. Be careful when returning items.

9 de enero de 2025
Opinión espontánea
Logotipo de Gini London

Respuesta de Gini London

Dear Alyson,

Thank you for your feedback. We are always keen to improve our services.

We are truly sorry to hear about the experiences you had.

If you have any further questions, please don't hesitate to email us at info@ginilondon.com

Warmest Regards,

Customer Service Team
Gini London

Valorada con 5 estrellas sobre 5

Bought a coat as an Xmas present for my…

Bought a coat as an Xmas present for my Mum, had some issues with Royal Mail as they didn’t deliver the item to me. Gini London handled the situation fantastically, and sent out another one to us. Awesome customer service and great quality product. Would recommend!

8 de enero de 2025
Opinión espontánea
Logotipo de Gini London

Respuesta de Gini London

Dear Jack.

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your insights regarding our customer service. At Gini London, we are dedicated to delivering an exceptional experience for our customers. Your input is invaluable in helping us continually improve our service.

Warmest Regards,

Customer Service Team
Gini London

Valorada con 5 estrellas sobre 5

Return problem

I had a problem with a return item and must say the customer service team were amazing and a refund was immediately sent.
Won’t hesitate to order from this company again.

14 de noviembre de 2024
Opinión espontánea
Logotipo de Gini London

Respuesta de Gini London

Dear George,

Thank you for your feedback. Your input is invaluable in helping us continually improve our service.

Warmest Regards,
Customer Service Team
Gini London

Valorada con 5 estrellas sobre 5

Very happy with the delivery service…

Very happy with the delivery service and customer service.

The person I spoke to was so calm, understanding and helpful and sorted my issue out straightaway, didn’t cause me any stress.

Thank you so much I’m very happy with the service I received.

19 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing delivery and service

I am obsessed! Really love this app. I bought a item for my cousins birthday and came perfectly on time for the event! The product quality is amazing and better then i was expecting! Not to mention the customer service, they were so quick to reply if i needed anything and were so helpful in general. Definitely ordering from here again!

20 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

T.Rockliffe

I am very satisfied, I love it. Quality of clothes is fabulous. Staff did call to make sure about the dispatch and to check if delivery was on time. Delivery on time.

16 de enero de 2024
Opinión espontánea

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