GJW Direct  Opiniones 2432

All Good
Very Professional Company

Great and easy to use

Terrible change since last year after takeover by Ripe insurance now underwritten by Munich Re.
I insure my boat - a 20 foot lifting keel sailing boat Hawk20. I wanted to add on a Tehri 385 tender but. They said no it had to be a separate policy as I might use the boat to get to the beach on the other side of the harbour and not visit the main boat so that renders it “not a tender”

On to the new policy then - “is the tender kept inside a secure locked building?” - well of course not; it is in a sailing club boat park chained up and padlocked but next to a National Trust coast path., “oh that means we can’t insure it” Given there are at least 100 similar tenders in the same boat park many tied on (if at all) with rope or bungees not chain and padlock as mine is it seemed an incredible restriction for a “specialist marine insurer”
“What power is the outboard?” Well a better powered Torqeedo max equivalent 5hp maybe. “ Do you drive it for waterski-ing?” Really? Are you serious? I could not believe the call handler. Kevin. He eventually said he would speak to an underwriter and call me back. He did not so five hours later I called him - “ oh the underwriter will make a specific extraordinary variation and allow the policy subject to you keeping the boat chained stand padlocked (as it already is). I even had to ask him to Google Earth view my sailing club boost park to verify the site. Eventually they did agree to issue a policy but it felt like getting blood out of stone. It really should not be that difficult. No wonder these jobs are at risk from A.I. Well done Kevin for finally seeing some common sense. Aaaaarrgggh

Simple straight forward and uncomplicated.

Quick easy and setup in minutes

Easy process. Good price. Website intuitive

Easy to use, competitive.

The online service is clear,& easy to navigate having a supportive approach. I feel I got good value for money.

Slightly clunky process now there is the need to create a login to Ripe before being able to reach GJW. Because I pay monthly, confirmed day for DD to be drawn during renewal process, but have now received credit agreement from Premium Credit stating a totally different day. Best part of the process is the price!

Easy to follow the information given and the price was very good..

The whole process of arranging the insurance on line was easy to follow and the price was very competitive.

Service and price

I've used GJW for a number of years and their service and support has been excellent. Unfortunately, they have been bought out and their service has been very badly affected. Trying to pay monthly was a frankly horrible experience, with the third party credit provider using aggressive and threatening language in their correspondence. I cancelled my policy as a result. I then went back and paid in full over the phone and it went extremely smoothly as always. So, word to the wise, don't pay monthly it's a nightmare. Several of my friends who use GJW have experienced the same issues since their buyout. It's a shame.

I had a problem with the policy wording & the situation was cleared up to my satisfaction, the policy has now been renewed.

Great company easy to deal with and very good communication