Gladstone Brookes Ltd Opiniones 410

This has been the worst customer service experience I’ve ever had. It’s shocking that this company is still in business. They take months to respond to emails, and the documents they send are riddled with grammar and spelling mistakes. Despite nearly a year of persistent follow-ups, my initial request remains unresolved. I will never be using this company again and strongly recommend others to steer clear of them.

Awful customer service. Took months to sort my claim and it would have been easier to do it myself and a lot more profitable. That was four years ago, ever since then they have constantly harrassed me to make further claims for interest on the tax I paid as part of the claim and more recently about diesel claims. Have asked repeatedly to remove my details from their database. Have managed to block their phones but still get emails. If you want to be harrassed for years and have your wishes ignored then this is the company for you. Ambulance chasers extrordinaire........avoid like the plague.

Absolutely appalled that my tax claim forwarded by Gladstone Brrokes to an unscrupulous company POCKEX TAX ...Thanks to gladstone for getting me ripped pf and increasing my anxiety levels ...Good move eh .. id never use your company again ..

Scammers keep sending letters. They won’t win.

How do I get in touch with brooksdale, Had tex could be due for ppi refund for my disabled grandson, Thank you ?

Ok so they take a good commission . But the majority of payouts I have had and we are talking thousand,has made a massive difference to my family. , it takes time but when that big fat cheque drops through the door happy days .. great communication through out no complaints this end. it’s money that’s made a massive difference to my family that would of gone unseen .. we thought all claims had ended until they got in touch again a few weeks back and said there more to claim .. I don’t have the time to fill out endless forms and chase up debt these guys do it all for you so worth every penny ..

Had a call asking if I wanted to claim the tax back on a ppi claim they handled, by another company. Yes, I said, BUT DO NOT GIVE THEM MY EMAIL ADDRESS. After being passed to other company, the new operator ask, is your email xxxxxxxx . I told them, you can't be trusted, and hung-up.

Absolutely shocking from start to finish, I had my littlewoods catalogue for 30 years and put my ppi claim in before the deadline, then after 2 years got told they had knackered my claim by waiting to long to put it in.i lost out on 1000s of pounds and they just shrugged their shoulders and said sorry... sorry oh my God.i have complained but got no response so now I'm taking them to court for false representation and I hope everyone on here will to just go on the government claims site takes 10 minutes it costs but you get it back when you win your case from Gladstone Brooke's. Worst company iv ever dealt with. They even have the cheek to ask if they can put a plevin claim in(that's when u miss the deadline)omg shocking dont touch with a bargepole wish I had gone through the ombudsman now would of been 1000s better off bloody ripping off the less privileged to line there own pockets compete SCUM!!!

Got this company to try for a refund on some ppi.
They successfully did this,
Then mid point of covid all my work dried up but this company still wanted £500 fee.
Fair enough they put the work in but bear in mind I was working when approached by them.
I still haven't had my refund but they still hound you like a criminal. No compassion at all.
Yet the claims guys did the same for me and knocked off £120 . Great service and all involved were happy with outcome.
Gladstone brooks are disgusting greedy with no concern for hardships people find themselves in through no fault of there own.
AVOID AVOID AVOID.
VILE.

So disappointed with this company would never ever use them again. Waited 1/12 years for them to come back & tell me that they couldn't sort my claim. Took my claim never rang or let me know what was going on them just closed my case.
Thank the lord I didn't have to pay anything to them. Absolutely the worst company ever.

I have claimed with other PPI companies to be told I do not have a PPI claim. I then tried Gladstone Brookes and I was surprised when I heard from them to say that I do have a claim with Bradford and Bingley, circa £1000! I have to say that all my calls have been answered promptly and professionally. They have been patient with the final payment of their fees, due to a banking anomaly and Bradford and Bingley loosing paperwork. Yes they have been sending regular text messages requesting payment, however I have just ignored these as I knew that my case was still pending.
I have only just looked at the negative comments on here, however in my opinion they have been excellent throughout!

Would give no rating if possible received correspondence today saying a claim made two years ago was being eliminated what a joke this company is they led us to believe we had claim but to no avail.
Stay clear of these con people absolute joke of a company.

For over a year now in have been harassed by this bunch asking for over £ 214/in fees for a service I did not get as case was closed. I have received no money but I do receive letters every week and up to 10 phone calls a day. I have blocked them but they still elave their messages. Its harrassment and criminal. Ppi finished nearly 2 years ago.

I would give half a star if I could. They were dealing with PPI for me but the communication between myself and GB has been appalling. I was locked out of my account because the case had been closed but I was not informed despite Emails and telephone calls from myself asking for information.I was told by Lloyds the claim came in too late again the blame lies with how slow GB handled my claim but they managed to drag this out for over 18 months
Update..I did email you still waiting for a reply !!!!!

Cold called me today saying that I have a refund of £3k for miss-sold PPI, I told the caller that I've never had PPI and they proceeded to explain to me what PPI is... very condescending.

I'm not old enough to have taken out a financial product with PPI. Please don't cold call me

Terrible experience with this company. Asked them to look into any possible PPI I may have had, received a decision from one bank last September. GB have phoned me every 2 weeks following this asking me if a decision has been made. I finally got through to the employee and now, thankfully they have closed the case. Terrible communication.

This company helped me get a small amount of money ( ppi ) from a online catalogue company , but they are now getting annoying ....I was told my cheque would take up to 6 weeks but they keep ringing asking if I have received it yet ! I’ve never been chased for money in my life and this is bordering on harassment! I received the cheque this morning and phoned them to tell them , they asked when I would be depositing the cheque and then this afternoon I got another phone call regarding if I had the cheque yet !!! I told the girl I not happy and feel in being harassed!! Yes they get your money but be prepared to be contacted on a weekly basis until you pay up !!

ABSOLUTE joke of a PPI claim handler! 18 months to be told that i need to send a letter which i did back in Oct 2020. I received a letter today dated 18th Jan 2021 and a bank letter enclosed dated 13th Dec 2020.
I have closed my claim as im fed up of you.

Back in 2017 I used gladstone brookes to claim ppi from several cards and they were very successful. I happily paid them their fees. But one of the claims was against debenhams. From march 2017 until December 2018 I received updates every 2 or 3 months from them. Debenhams dismissed my claim and I received a letter from gladstone brookes on 3rd December 2018 that my case was now closed. I continued to fight my claim sending letters explaining why I believed that I was due money. Eventually, lo and behold, my claim was upheld and I am due a payment. Now gladstone brookes has suddenly woken up and they want their payment for the money that I am yet to receive. For just over 2 years I heard absolutely nothing from them, and now they want money after informing me that my case is closed. I will take this further to find out my rights.
Update:
The money I'm due to receive isn't ppi refund. Its some of the recurring commision that I was charged. On top of my refund I have to pay tax. Gladstone brookes want 24% of the whole amount (before tax is deducted). I agreed with gladstone brookes to request a ppi refund, nothing else. Why should I pay them something that they didn't request.