My second order from this company Prompt delivery and processing order was easy to use Very satisfied and will continue to use this service
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Consulta las opiniones de los clientes
Well the guys at glass vials Australia are awesome, I remember I saw their work car with their decals and I couldn't help myself but to wave. Quality stuff as always and the consistency is unmatch... Ver más
I deliver training to support workers in the community and they have got clients diagnosed with diabetes. I was concerned about how they are removing and disposing of insulin needles. Your needle cl... Ver más
I have purchased several times from Glass Vials and I can say with all honesty their customer service is amazing, they have the most kind workers who are more than willing and happy to answer question... Ver más
Información sobre la empresa
Escrito por la empresa
Glass Vials Australia is a Laboratory and Medical Supply company committed to providing exceptional products and services within Australia & Globally. We provide our customers with superior service, competitive pricing, premium delivery turnaround and manufacturing of customised products. Our team at Glass Vials Australia are known for delivering a specialised supply for comprehensive know companies, including education, medical and government.
Información de contacto
Unit 1 12 Arnott Place, 2164, Wetherill Park, Australia
- 1300 537 581
- orders@glassvials.com.au
- glassvials.com.au
4,9
Excelente
124 opiniones
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Fast quality service
15 de marzo de 2023
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
quick delivery,product as described
14 de marzo de 2023
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Easy and fast delivery
14 de marzo de 2023
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Very professional
Very professional company fastest delivery great price and quality 10 out of 10 thanks a lot guys
14 de marzo de 2023
Opinión espontánea
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Quick delivery
Quick delivery
confusion ordering . thought had ordered two but ordered packs of six
14 de febrero de 2023
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Great service.
14 de febrero de 2023
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Fast prompt delivery and very easy to…
Fast prompt delivery and very easy to order.
16 de febrero de 2023
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Great service.
21 de febrero de 2023
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Good product's great delivery time
1 de marzo de 2023
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
reading the description helps you to…
reading the description helps you to understand what your looking for. once it had arrive the package was sealed nothing ripped or tared, happy with what I got.
17 de enero de 2023
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Easy to order and quick delivery
Easy to order and quick delivery
Packages were slightly ruined
18 de enero de 2023
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
prompt service
21 de diciembre de 2022
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
When complain, they block your account and refuse to provide services
I never in my life (have any business in the world) refuse to provide me a service, Glass Vials is an exception. They sent completely wrong order (2 out of 3 items was incorrect ) so I posted in the order section a comment "what the f guys, this order is wrong". Received an email stating that we have refunded you and we won't provide you any services in future and they literally blocked my account. It is very strange that the business cannot take a complain, regardless of pressure or what not, businesses have to go through a lot of customers and some complain if they are upset about receiving wrong orders. I am still unsure what made them block me or refuse to provide me services. My complain? My use of word f? They didn't like my name? Regardless this should not be the case ever. It is disgraceful that they refuse to provide services to a customer just because they complained about receiving a wrong order, that is insulting, so even if they unblock my account I refuse to use their services and advice the same to everyone else. There are better alternatives available, it's not like they don't have competition. Instead of providing good customer service to overtake thier competition they do this instead and start blocking existing accounts on complains. It's a shame, even businesses smaller than this have more respect for their customers than glass vials and I have been Glass's customer and supporting them since they were an ebay store thinking small Australian businesses should be supported. Not anymore. Glass Vials are insulting and disrespectful. I thought this review might be helpful to someone else, otherwise I wouldn't have wasted a second of my time on them.
16 de diciembre de 2022
Respuesta de Glass Vials Australia
Hi Ali,
Thank you for taking to the time to review our service. I want to clarify a few points as to why we refused you further service.
We have a zero-tolerance policy for abusive language and threatening nature towards any of our staff. Unfortunately, you have been deemed to be abusive towards our staff, and it is very unfortunate because, as you stated in your review, you’ve been a valued and long-time customer of Glass Vials.
We have recently seen an expansion of our business, which means more orders, additional staff that require training and more errors on our behalf. Once we identified that your order had been packed by one of our new staff members, we refunded your order and sent a replacement.
I understand this was problematic, as you had stated, “I am completely out of stock” however we tried our best to rectify the issue as quickly as possible.
Like some businesses, we are seeing a staff shortage, so we value the great team we have become, so introducing a zero-tolerance policy is imperative for the health and well-being of our staff.
I wish you the best of luck in the future
Glass Vials Australia Management
Fast Shipping & product exactly what I…
Fast Shipping & product exactly what I required. Will be shopping again when I need a refill!
21 de diciembre de 2022
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Great service
My order came promptly, was exactly what I ordered and i would happily use again.
29 de noviembre de 2022
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Amazing service
Amazing service. I put the wrong country on my address and when they noticed they just sent out a new order.
Thanks guys
Amazing
30 de noviembre de 2022
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Service is prompt and delivered in…
Service is prompt and delivered in secure packaging
And great customer service
30 de noviembre de 2022
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
Quality products
Quality products, prompt delivery service also web site was very easy to navigating. Prices of the products I purchased were good value.
1 de noviembre de 2022
Respuesta de Glass Vials Australia
Thank you so much for taking the time to leave us this amazing review.
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