Glow-worm Opiniones 

When I booked an appointment to have my glowworm boiler fixed, I was asked my name address and phone number.
I waited in all day, eventually calling them at 540pm to ask if the engineer was still coming. I was told that the engineer had gone to a different address and didn't have my mobile number! When I registered my boiler all the correct information was given then! So why didn't he call the office! This is my first time using this service and these boilers. I certainly would not recommend the after care ! No thought for correctly checking my information or contacting me so I don't waste a whole day !

Only just installed but working well.

We are really happy with Glow-worm boiler

The man who fitted the boiler was very nice and done his job very well

We were recommended this boiler by our specialist who was fitting it for us, he said this was the best boiler for us as the right size for our needs and would fit well in the place we had to put it.

My boiler of 35 yrs was replaced recently. Although it had been well worth its cost, I was absolutely delighted to find how much easier and quickly responsive the replacement Glow-worm boiler has proved to be. The handheld control that can be used anywhere in my house is another plus. Also very pleased by removal of the now unnecessary tanks etc. Finally, have been told the new boiler will be cheaper to run than the old. All round good result.

We had a conventional boiler replaced by a glow worm combi. The boiler was fitted in the same place using the flue hole that already existed. The pipework was adjusted by the engineers with minimal fuss and all tanks removed. I've had a combi before and had forgotten how quiet, efficient and ease of use was. The glow worm is brilliant and can be controlled with a salus thermostatic display which has a very easy app so heating can be adjusted remotely. We are not technically minded but this boiler ticks all our boxes!

It’s a ok boiler and does the job it’s meant to do give us plenty of hot water A very good guarantee of 10 years

Relative is replacing an 8 year old Vaillant / Glow worm boiler. She recently moved into the property. Originally we tried calling Vaillant but there helpline is useless as they don't answer. New boiler is being fitted and engineer says one of the issues (poor ignition, stability and lack of heat) relates to original installation (by Glow worm recommended installers) as gas pressure is not sufficient and a wider gas pipe should have been added. This may have reduced life of the boiler. not only do Vaiillant (Glow worm engineers) not answer their helpline, they don't seem to be able to install their boilers properly or safely.
I contacted the previous property owner about the gas pipe issue and she said she had called out VAILLANT ENGINEERS in the guarantee period and they never siad anything about the gas pipe disaster.
I have never come across a Glow worm boiler before, clearly a BTEC / Mickey Mouse boiler as seems completely useless, given up ghost and only 8 years old. Pre-check before new install took place was today and our gas engineer re-iterated the poor previous install.

Really pleased with our glow worm boiler we had one years ago &was really pleased with it then

New boiler and flue fitted with no fuss, no mess and the guys doing it very helpful and happy to answer any questions l had. The boiler is easy to operate and practically noise free. Very happy customer indeed!

Excellent trouble free installation

Fantastic experience

Good quality

We used the boiler replacement service, where Glow Worm contact 3 installers in the local area. All 3 got in touch with us in a timely manner and we chose one who carried out the work.

Boiler is nice and quiet, only been installed two weeks but provides the heating we need and hot water

The gas engineer who installed the boiler was experienced and was very helpful in all the aspects of the work he carried out

Great product, great price, great service…

The boiler is leaking after 16 months. Scheduled a repair with Glow Worm. Had to wait 4 days without heating or hot water. No message from Engineer about what time he’d arrive before the day. Got a phone call on the day saying he’d been driving around for 20 mins but could not find parking. We offered our parking space but he said it’s too small for his van. We also suggested a car park 300 ft away he said it’s too far without checking. He cancelled the appointment and we have to wait another 3 days with no heating. If we had known the time of his arrival we could have arranged parking for him with neighbours. I’m sure it could have been arranged more reasonably and effectively instead of having two retirees going without heating for another 3 days. Otherwise the Glow Worm customer service operators and our previous experience with them had been very satisfactory.

Update on Apr 8
Another Engineer came yesterday. He sent a message with approx time of visit the night before, gave us a heads up 20 mins before arrival on the day and happily parked in the place we left for him. All the things that the previous Engineer did not do. Efficient and courteous service. Much appreciated.

Boiler faulty are only 3 years. Avoid if you can.