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Gloworm Lights Opiniones 684

TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Ver más

Valorada con 3 estrellas sobre 5

The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Awesome product and amazing customer service. They want your business, especially if you are in the industry unlike Outbound. Love me CX Core set and the personal help I recieved.

Valorada con 5 estrellas sobre 5

I have used Gloworm products for a long time and still have a couple of XS G1 units floating around that refuse to die. I had moved on to the G2 series and had a few problems, the mark of a good compa... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios para bicicletas
  2. Tienda de bicicletas
  3. Empresa de electrónica
  4. Fabricante de artículos de iluminación
  5. Tienda de artículos para deportes al aire libre
  6. Tienda de deportes

Escrito por la empresa

Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.

Our warranty promise

24-month cover on Light Heads and Self-Contained Lights

Your Gloworm G2.1 Light Heads, G2.1 Batteries, and CX Self-Contained Lights are covered for 24 months against manufacturing defects and workmanship issues. All accessories are covered for 12 months. G2.0 and G1.0 Light Heads also carry 24 months cover, while G1.0 and G2.0 batteries have 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.

Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

684 opiniones

5 estrellas
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1 estrella

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Valorada con 5 estrellas sobre 5

very happy with my gloworm lights…

very happy with my gloworm lights although I dont yet have long-term use with them. I feel they have a nicer beam than my wife's Exposure Strada, no hot spots with the gloworm and impressive light intensity and battery life

16 de noviembre de 2021
Valorada con 5 estrellas sobre 5

Gloworm X2 Lightset (G2.0)

After two night rides on this light, I'm very pleased. For the price, this light is amazing and competes with lights at much higher price points. All the accessories needed for bar or helmet mount are included as well as a handlebar-mounted remote that can control up to two lights. The brightness, runtime, and light pattern are great - plus extra lenses for tuning the pattern to your preferences are included.

The light head is light enough that I hardly notice the additional weight on my helmet. It also stays in place easily on the GoPro mount without having to tighten the bolt excessively - hand tight keeps it from moving around while still letting you adjust mid-ride if needed. I have not tried the bar-mount option but the package includes all the stuff you need to mount the light on either the bars of your helmet - items that other manufactures often charge extra for. The included remote control works flawlessly and can control two lights at once - a very cool feature that I hope to use when I get a second light to mount on the bars. The battery lasts a very long time - I started at full charge for each ~1 hour ride and consumed less than 25% with the light on max brightness for most of the rides.

I have only two small complaints:

1) The cable that connects the light head to the battery is fairly thick and stiff. It's beefy and durable, but it is also a little hard to wrangle and I haven't been able to easily route it into my pack without having it rub/bounce against my neck, back, and/or shoulder during the ride. This is a pretty small annoyance.

2) The cable is proprietary even though it uses USB C connectors. A regular USB C cable won't fit into the socket due to the way it is waterproofed and an included adapter must be used in this case. Again, not a significant problem but a minor annoyance when charging the device on one of my existing USB C cables and a small piece to potentially lose.

9 de noviembre de 2021
Valorada con 4 estrellas sobre 5

Gloworm XSV light set

Lights are brilliant, even with poor eyesight on our regular trails have never had the need to run them on full power and the battery range is very good.
Where I would like to see improvements is in the battery mount. The supplied strap while being long enough it is quite flimsy and with the size of the battery I believe this area need improvement. Possibly two straps of a better construction.

9 de noviembre de 2021
Valorada con 5 estrellas sobre 5

I ordered a new charger and battery for…

I ordered a new charger and battery for my Gloworm light. Was very excited to receive a strap and the rubber pad to sandwich between the batter and bike frame. It’s perfect and wish I had another for my other battery. Two batteries are great. Can run until one dies, then switch over.

9 de noviembre de 2021
Valorada con 4 estrellas sobre 5

I found the plug for charging a bit…

I found the plug for charging a bit finicky. It seems like I need to be extra careful being sure to get it to seat properly.

I’m also a bit surprised by how much battery loss occurs when not in use. My battery loses about 4% in a 24hr period.

I think the light is well built, and the amount of light is excellent. The light is expensive, but totally on par with similar lights, but much better built. So far, the run time on high is unparalleled.

All in all, I am very pleased.

8 de noviembre de 2021
Valorada con 5 estrellas sobre 5

Awsome product

Awsome product, helpful advise, great website. Highly recommend for any night rider old or new.

6 de noviembre de 2021
Valorada con 4 estrellas sobre 5

I had to order a replacement battery…

I had to order a replacement battery for my CX light because the old one stopped charging, just after a year of use. I received this new one very quickly, but it's not holding charge as well as the previous battery. Even on the lowest setting, in commuter mode, it's drained in less than an hour. I filled out a form on Gloworm's website almost two weeks ago to report the problem, but have heard absolutely nothing from them. I plan on filling out another request for help, but am honestly disappointed in both their lack of response and the lack of charge hold in this battery. I'm also somewhat dismayed that the original battery was rendered useless in just over a year.

FWIW, I use the light for commuting five days a week (around 20 miles of dark riding), as well as for a handful of early morning and/or overnight rides. I would not say the battery was overused.

**UPDATE 27 June 2022**
Apparently my form submission didn't quite make it through to Glowworm support, but once it did they were very helpful in trying to rectify the problems I was having. The light itself is having some issues with charging now, but fingers crossed we'll be able to figure that problem out as well!

3 de noviembre de 2021
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Respuesta de Gloworm Lights

Hi Dave, apologies for the lack of a response to your email. It looks like it was accidentally deleted! I've since found it and replied, we'll do our best to get this resolved for you. Cheers, Nico

Valorada con 5 estrellas sobre 5

The best lights full stop

These are the best lights going around hands down. And their service is great. When my first set wore out (after years) they replaced them for a discount and recycled the old unit.

20 de octubre de 2021
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Respuesta de Gloworm Lights

Hiya, cheers for taking the time to leave us a review and glad to hear you're enjoying your new lights!

Valorada con 5 estrellas sobre 5

Love the product

Love the product. I've had the G1. 0 for a few years and loved the brightness and the battery life. I lashed out on the G2. 0 on sale as I intend to do some extended hours in the dark and like the idea of customising the levels of light. I just came back from a7hr+ session mostly set at 25% output and it lasted the distance. I'd highly recommend the XSV light set which I purchased.

17 de octubre de 2021
Valorada con 5 estrellas sobre 5

Highly recommend these lights. amazing

I absolutely love my Gloworm lights. I've had them for over 6 years and I use them weekly for my night ride. They have amazing customer service and warranty. On both my batteries right before the two years the battery was not charging and they totally fixed it.

9 de octubre de 2021
Valorada con 5 estrellas sobre 5

Solid lights

Solid lights, better than expected battery life. Good lens/light pattern options as well, a nice little bonus. Strongly recommend.

5 de octubre de 2021
Valorada con 5 estrellas sobre 5

Replacement charger

Five stars every time for these guys 😁 replacement charger within 3 days 👍👍cheers all even though I found my old one the day after new one arrived 🙄😂🤣

26 de septiembre de 2021
Valorada con 5 estrellas sobre 5

Excellent experience to date…

Recently I had a tech support question that they answered quickly by email. I also ordered an accessory from their online store and it arrived promptly. Excellent experience. I own two of their lights and they work perfectly.

26 de septiembre de 2021
Valorada con 5 estrellas sobre 5

LOVE my new lights!

Arrived in a reasonably fast time, given that the package had to come across the border. I appreciate that Gloworm maintains a presence on mountain bike forums and is responsive to customers. The lights are absolutely amazing; super bright, well designed pattern, and very small and light. The mounting hardware is fantastic, too. I’m very happy to spend the money for a premium product, I really feel like it is worth the price for what you get.

11 de septiembre de 2021
Logotipo de Gloworm Lights

Respuesta de Gloworm Lights

Hi Shane, we appreciate your kind feedback! Thanks!

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