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Gloworm Lights Opiniones 684

TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Ver más

Valorada con 3 estrellas sobre 5

The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Awesome product and amazing customer service. They want your business, especially if you are in the industry unlike Outbound. Love me CX Core set and the personal help I recieved.

Valorada con 5 estrellas sobre 5

I have used Gloworm products for a long time and still have a couple of XS G1 units floating around that refuse to die. I had moved on to the G2 series and had a few problems, the mark of a good compa... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios para bicicletas
  2. Tienda de bicicletas
  3. Empresa de electrónica
  4. Fabricante de artículos de iluminación
  5. Tienda de artículos para deportes al aire libre
  6. Tienda de deportes

Escrito por la empresa

Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.

Our warranty promise

24-month cover on Light Heads and Self-Contained Lights

Your Gloworm G2.1 Light Heads, G2.1 Batteries, and CX Self-Contained Lights are covered for 24 months against manufacturing defects and workmanship issues. All accessories are covered for 12 months. G2.0 and G1.0 Light Heads also carry 24 months cover, while G1.0 and G2.0 batteries have 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.

Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

684 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 3 estrellas sobre 5

great light shame about the run time

Bought the XS, great lights, super powerful. and great run time on it, had an issue with the light unit after the first use where it stopped working completely. No issue for Gloworm and they replaced overnight with a new one, unfortunately this one gets a max of 2 hours on full power that's only 66% of the advertised 3hrs . . . can i be bothered returning this one? I love the product but expectations vs reality seem a little off.

2 de mayo de 2022
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Respuesta de Gloworm Lights

Hey Jim, thanks for taking the time to review our product.

At times we get a unit that does not report the correct runtime and it's a shame you've already some issues. We will help you out with a new battery to ensure you get the desired runtime from your product.

Let us know via email if you would like us to send a replacement - we'll include a return label to get the other one back.

Cheers! Bruce

Valorada con 4 estrellas sobre 5

Mostly good.

Due to having other equipment on my bike i could not use it there efficiently but it fitted well onto a spare helmet.
When night riding, I have been using the longer power lead and carry the battery in a pocket of my cycling jacket but I am trying to locate for purchase a suitably small backpack (I use panniers.) This perhaps is something you could supply as an optional addition.Your equipment for attaching the battery to the bike is not secure enough in my opinion.
I found the light emitted and its controls provided an excellent ride. I am very pleased.
Update. I now use a small backpack designed for a water bladder to which I also include some emergency repair tools and a tyre panda..

25 de abril de 2022
Valorada con 4 estrellas sobre 5

Really great light

Really great light, well packaged, delivered super fast.
Only downside is the lack of clear instructions especially for helmet mounting; couldn't even really find decent instruction on the website.
Amazing light though.

19 de abril de 2022
Valorada con 5 estrellas sobre 5

Solid

Solid. Really well made and sensible light system, thank you!

12 de abril de 2022
Valorada con 5 estrellas sobre 5

Easy done !

Easy done !! Thanks gloworm now I turn night into day … smooth operators 🙌🏼🙌🏼

11 de abril de 2022
Valorada con 5 estrellas sobre 5

Super great experience

Super great experience. I bought some small parts for my light and had a funny gromet going into the light and sent them an email. They offered to fix it for free and the turnaround time was super fast! Great lights! Definitely the most powerful light in my 8 person group!

22 de marzo de 2022
Valorada con 5 estrellas sobre 5

I bought the XS as a helmet light

I bought the XS as a helmet light, and I really like the optical pattern and overall power. I was previously using a helmet light with an internal battery. Since I always wear a backpack for MTB riding, the external battery isn't an issue, and the extra illumination is worth it. I probably won't switch the optics to get a different beam pattern since I like the default setting.

I think a powerful helmet light is even more important than a powerful bar light because it puts the light exactly where you are looking, and it sits higher than a bar light which allows you to see down the trail further -- critical for singletrack DH riding.

The handlebar remote works great, although I had to use double-sided tape underneath to keep it from rotating on fast, bumpy sections.

The battery life is superb. I haven't been out for more than a few hours at a time, but it has plenty of life running the light at 80 and 100 percent.

21 de febrero de 2022
Valorada con 5 estrellas sobre 5

Excellent service from Gloworm

Excellent service from Gloworm, my battery lead failed at the battery, although out of warranty Gloworm stated that the issue probably occurred whilst within the warranty period and rectified the fault foc - excellent service (Unlike Samsung) cheers

25 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I've been very impressed with G2

I've been very impressed with the latest version of the G2
model so easy to use and so compact. I've had the first version which lasted me for years but I wanted upgrade to something more modern and I appreciate the adjustability from the app very useful and lastly the battery pack is fantastic giving you up to date run time not to mention run time is truly impressive..

24 de enero de 2022

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