I had the absolute delight of having Stephanie as my Event Coordinator for my friends hen-do that I planned. Stephanie kept constant communication throughout and even answered all of my questions with... Ver más
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I had the absolute delight of having Stephanie as my Event Coordinator for my friends hen-do that I planned. Stephanie kept constant communication throughout and even answered all of my questions with... Ver más
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Much easier than booking separately just very bad value for money - we worked out we would have saved £120 per person booking separate. Also the rooms aren’t allocated until we arrive on the day so we... Ver más
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Can’t thank Sophie our event coordinator enough! Our hen party was fab! The accomidation was 10/10 & the activities we chose were such a good laugh! Whenever I had a question Sophie would offer advice... Ver más
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Stephanie was really helpful in putting together a package for us which was good value and exactly the vibe we were after. The Groupia app is helpful in managing all the payments for you so you don't... Ver más
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213 London Road East, Batheaston, BA1 7NB, Bath, Reino Unido
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The company provided many activity options to choose from at a great price. They were extremely helpful with all the queries we had and sorted everything within a fast time frame. Would recommend to anyone organising a large group event abroad.

Respuesta de GoHen
Ellie was a great planner, she made our weekend brilliant from start to finish. Nothing was too much trouble and she answered any queries we had. Couldn't of planned it better from cocktail making to mini golf, our bride to be was over the moon with the whole weekend

Respuesta de GoHen
The Hen house itself was wonderful and lovely (Bristol country) but the package we paid for in general was a total rip off.
We had a Bottomless brunch, Dance Class, and 'bottle' + club entry package included. We were excited but they didnt let the MOH/Bride choose any venues, we were just told where we were going with no chance to feedback on this.
And basically they sent us to a really really divey pub for the bottomless brunch, like no atmosphere, hardly anyone there, no music. And the servers were not at all prepared to have 20 women and did not know how to make cocktails. It was really odd.
As for the dance class they booked us on, they did not allow any transport time in our itinerary, so our brunch was 1-3pm with the Dance class at 3pm. The instructor didn't allow us to be late for this. So Groupia/GoHen didnt bother checking that it was a 20-30min cab ride into town. Poor logistical management entirely.
Then the 'bottle and club' package was at a random Revolutions in Bristol, very generic, not at all appropriate for a nice Hen do and not at all what we wanted so we skipped it entirely.
Also just to say we received no money back even though it was entirely their fault that they A. Booked us onto a brunch that was absolute shambles and B. Booked us onto a Dance class that did not allow ANY time for us to transit there.
Who is running this place?
Avoid

Respuesta de GoHen
Go hen was brilliant, so organized helped me massively, brilliant customer service and quick repossess, Natalie was brilliant and helped a lot, if your planning a hen or a party I would definitely recommend. Made the whole process so easy and fun. Took away the stress.

Respuesta de GoHen
Stephanie was our go to through gohen. She always replied promptly to any questions I had. It made a normally stressful experience so much easier. I would definitely recommend booking through go hen.

Respuesta de GoHen
Natalie made the whole process so painless!! She was so attentive and made no questions seem silly and helped from start to finish! Bravo!!!

Respuesta de GoHen
Go Hen and in particular, Luke have been brilliant. Luke found us a perfect apartment and a list of activities that covered all our needs. We were very fussy as we have a variety of different ages coming on the hen (and a couple of pregnant girls too!). He was quick to reply every time I messaged or called. Got everything set up and arranged and then we had not one, not two but three drop outs. In the same day, he managed to keep all plans the same, with no extra cost. Panic and stress free. Highly recommend!

Respuesta de GoHen
What baffles me is the third-party deposit system. If you’ve paid a protection fee to protect your deposit should you need to cancel an event, why is this not honoured?
GoHen was not a good experience for our group. Although it was by no fault, that one of the activity suppliers closed in Manchester, the alternatives offered were rather disappointing. To say we were offered karaoke or dance classes for the equivalent of the rollerblading and cocktailing was just poor - and did not fit value for money for what we were initially quoted.
It was only after pushing for other alternatives, we were then half-heartedly sold the promise that we could potentially have Bingo Lingo.
Whilst the company did manage to secure this activity and reduced the cost to £188 from our initial £204 quoted price, I’m finding the deposit policy just a little baffling.
I have paid for a protection fee - and was told that this is not looked after by Groupia but instead a third party who have their own T&Cs. I have been redirected to a third party (Refundable) which has no contact details nor does the website itself look legitimate, and does not provide me the option to refund my deposit. This is the part where I feel misled by Groupia as if I’ve paid to have my deposit protected - and this is unable to be fulfilled - why would I pay for a protection fee in the first place? I was sold on the premises that their service is fully transparent and your money is protected. I’d understand if I’d not paid for a deposit protection fee or cancelled after the event deadline but this event was cancelled a month before the payment deadline.
I’m going to be taking this complaint forward as I just don’t think this is right. I don’t like that it feels I have been almost pushed aside.

Respuesta de GoHen
What an amazing weekend we had. Everything that we planned with GoHen was organised with perfection. The communication was great and service was outstanding.

Respuesta de GoHen
Groupia was a great way to book the hen party, easy enough for us to all look after our own payments without the headache of chasing everyone, plenty of emails and texts advising of dates for payments and a full itinerary set for the hen weekend. Natalie was so nice and very helpful too.
Thanks so much for giving Emily and all her friends and family a hen weekend to remember xx 🥰

Respuesta de GoHen
Steph was super helpful and efficient.
Nothing was too much.

Respuesta de GoHen
Their team was wonderful to work with, and their ideas were fresh and exciting. They helped us select a beautiful venue that fit our budget, and the decor they provided was absolutely stunning. Every detail was thoughtfully planned, from the food to the entertainment. On the day of the event, their team was on-site to handle everything, which made the experience so much more enjoyable for us. We received so many compliments from our guests! We can’t wait to work with them again next year!

Respuesta de GoHen
Great organisation and communication
When there was a problem, there was immediately a solution

Respuesta de GoHen
Absolutely smooth transaction from start to finish, everyone I spoke to were very helpful and accommodating to our needs, the trip went extremely smoothly and took all the stress away.

Respuesta de GoHen
Everything about the process was easy, any questions I had Ellie was available to answer which also made the stress of planning the hen do a lot less.
The bottomless brunch and apartments were great, all in all would book again with Go Hen as it was simple and we all had a brilliant time.

Respuesta de GoHen
Natalie our event manager was super! Always so quick to come back on any queries and made the whole process so easy from start to finish. Would highly recommend Natalie Go Hen & Groupia 😊

Respuesta de GoHen
It was so easy to book through Go Hen. The website was very user friendly. Our weekend went very smoothly, amazing hotel & great activities.
Thank you to Carmen for everything.

Respuesta de GoHen
Ellie was brilliant answered any query I had pretty much straight away. Booking was easy, price was very competitive and it was nice to have everything in one place. All activities went smoothly with no hiccups the timings were also spot on. Highly would recommend

Respuesta de GoHen
Would use GoHen for ease of booking, ease of payments, range of activities to choose from and properties. Stephanie was great at answering any queries and resolving any requests I had. Would def recommend!

Respuesta de GoHen
We booked the hen do through Gohen and cannot recommend them enough. Throughout the booking process Stephanie was on hand to answer my many questions and quickly solved any queries we had. I would recommend for a group of any size, however we were a larger group of 23 and this took away a lot of the stress of organising, booking and dealing with peoples money as everything is done through the portal. Would highly recommend! We did life drawing, save the groom and drag cabaret and did not stop laughing all day. We had the best time! Thanks to Stephanie and all of our suppliers

Respuesta de GoHen
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