deposits instant. cashouts 5 to 7 days. bonus terms in 3 places with 3 figures that do not match. documents wanted after the request rather than before... the slots are the only part behaving... Ver más
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just spent 20 minutes reading about "optimal slot strategy" like my brother in christ it is random pixels spinning on a screen
on a phone this is a deposit machine and not much else... no document upload, no spend export, no self exclusion, and a cashier that loses the form if you rotate the screen. the slots run beautifully... Ver más
that feeling when you try to do a quick $5 blackjack hand before bed and now it's 4:12 AM and you're calculating variance in your head... tragic
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deposits instant.
deposits instant.
cashouts 5 to 7 days. bonus terms in 3 places with 3 figures that do not match.
documents wanted after the request rather than before...
the slots are the only part behaving as described
was sat on the sofa one evening setting…
was sat on the sofa one evening setting a monthly deposit cap, first go at it, and the page saved it as £500 rather than £50, because the amount field strips the decimal point out without telling you.
the date filter on the spend page…
the date filter on the spend page counts a day as noon to noon, which i only worked out comparing it to my bank on a sunday. the deposit totals were £20 out and nobody flags that.
four days on a £60 withdrawal and the…
four days on a £60 withdrawal and the only thing that has changed is the wording, it said processing on the monday and now it says in progress, same money, same nothing to look at
the chat button sits behind the cookie…
the chat button sits behind the cookie banner on the phone and the banner does not close, so raising anything means a laptop. took two days to ask about a £35 deposit that vanished.
first casino i have used and i am not…
first casino i have used and i am not sure any of this is normal. £70 held 6 days, a bonus voided on a stake cap i never saw, and 2 documents wanted after i asked for the money.
so the site drops the session
so the site drops the session, the game freezes, the balance lags, all in one evening
any one of those on its own you would shrug at. all three inside two hours of slots on a wired connection though?
not my broadband
so the terms changed between me…
so the terms changed between me depositing on the 4th and cashing out on the 20th, because the pending window went from 24 hours to 3 days. no email, no notice, and no dated version to compare against.
Nick explained the wagering had to…
Nick explained the wagering had to finish before a payout, which was fair enough, but the bonus had cleared two days earlier... so the £62 sat there for another four days regardless of that.
i did not know a time out could be…
i did not know a time out could be cancelled by just logging back in. set a 24 hour one on the friday, logged in on the saturday morning, and it let me deposit straight away
the app chat loses everything you have…
the app chat loses everything you have typed if the screen locks, which it does after thirty seconds, so i gave up and used the laptop to ask about the frozen bonus balance
the agents have been polite throughout
the agents have been polite throughout, no complaint there. the paperwork is the problem, because the same bank statement was wanted on the 3rd, the 9th and the 17th before a cashout, each email as if the last never happened
the banner above the deposit button…
the banner above the deposit button said 20x wagering. the active bonus page said 45x once it was credited. nobody at their end seems to think thats worth a warning first.
a third of the live tables were showing…
a third of the live tables were showing as full at nine on a wednesday, which is not a busy time by any measure, and the lobby had no queue option, so it was just refresh and hope for a seat.
every number this site publishes…
every number this site publishes differs from the one it works to. 24 hours on the cashier becomes 5 days, 30x on the offer becomes 40x in the panel. so which is real, because none agree?
sat down with the terms and a cup of…
sat down with the terms and a cup of tea and there are three separate wagering figures across the offer page, the email and the account panel, 30x, 35x, then 40x, and none of the three pages agree
session dropped mid game three times on…
session dropped mid game three times on the wednesday evening. the rounds resolved eventually but the history took about an hour to catch up, so i had no idea where i stood.
the failure is not the games
the failure is not the games, which are the same titles everybody runs. it is every published figure being optimistic. the pending window, the wagering multiplier, the document turnaround, the reality check interval
i didnt realise the bonus pot and the…
i didnt realise the bonus pot and the cash pot are kept completely apart, so i cashed out and lost the £30 of bonus instantly. why is that not spelled out on the offer page?
i asked what a pending withdrawal means…
i asked what a pending withdrawal means and whether i could cancel it. the answer covered how to make a deposit. asked again and the second answer covered how to claim a bonus. neither helped.
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