Golden Charter Opiniones 

Quick to set up & friendly, helpful Customer Service.

Very kind and patient lady on the phone. Sorted out the issue.

Recently my husband took out a funeral plan over the phone. He explained he was deaf and that sometimes he needs to pass the phone to me. No problem we were told and would you like us to put it on your notes- oh if only all companies were as understanding. I had previously set up an instalment plan for me which was fine and affordable but as I was able to pay off the remaining balance I phoned and everything was completed in one call and under 10 minutes from dialling to hanging up. Easy to set up and my sons know where the paperwork is when the time comes. I know this is a great reliable company as when my dad died suddenly in January this year he had a golden charter plan and everything was so straightforward in contacting them and very understanding people on the phone.

Karen was knowledgeable, understood what we required & explained what we were requesting & its consequences to allow my wife & I to make the right decision.

I spoke to Adam McMichael. He was very knowledgeable and took time to explain packages to me. Before I decided what I wanted. Cheery helpful gentleman. Thank you so much x

Let me first say that the young lady I dealt with on the phone was first class and dealt with my issue efficiently and politely. Unfortunately it took 45 minutes of waiting on the phone to get through to her, despite starting at caller number 8. I know I can email and this is what I did in the first place but the response to my email required a phone call for my husband to confirm that he had moved home with me and we shared the new address. This despite the fact that I am listed as next of kin on his plan and had already given in my email the details that served as security questions. Fortunately the young lady I spoke to helpfully suggested making a record that we could speak for one another in future.

I spoke with Jayne who was very helpful and made sure l understood everything regarding changing the Funeral directors and when to expect to have confirmation.
Many thanks

The lady I spoke to at Golden charter was very helpful, knowledgeable and solve my problems. I would recommend them to anybody for a Funeral plan. Kind regards, Dawn Warner.

Stay away from this company, contacting them by phone is near impossible when asked to leave a message that to is impossible as it’s states the mailbox is full ! Full of people fed up of trying to get through no doubt!

I found the service very helpful and efficient.
Paul helped me through the process

Tracey dealt with my funeral plan,friendly,professional & made the whole process very easy for me,would highly recommend for anyone wanting a hassle free funeral plan,such a relief to know all my plans are in order,thank you .

Karen dealt with my enquiry quickly & efficiently. She was very sincere regarding the loss of my Mother.

I have been with Golden Charter for Several Years now.
From Day 1 I have had Total Confidence with Them as a Company.
They are Extremely Helpful and Supportive. The Agents are Always there for Any Assistance You May Need.
It is Also Totally Affordable and knowing it is Such a Well Established Company with Great Plans, makes Me Feel Happy and Safe that Everything will be Sorted Out by My Wishes is Wonderful

My mother took out a Golden Charter policy many years ago and it simplified matters hugely for the family on her death two years ago. I, too, have now taken out a policy with them for myself and found the process easy and the staff very kind and helpful. Yes, this company deserves five stars.

Spoke with Karen over two days, her total professionalism throughout was exceptional. You can only judge a service when you need it and this was 5 star.Thank you

I found the process of setting up a Golden Charter Funeral Plan straightforward and clearly explained. Lorraine was helpful and professional throughout and made everything easy to understand. It provides peace of mind knowing arrangements are in place and costs are fixed. Overall, a positive experience.

The few times I,ve contacted them, just to check on something . always found them very helpful,
Of course the proof of the pudding is in the eating ,
LOL

I took out a funeral plan a few years ago and recently wanted to change it. I had absolutely no problem with them at all and experienced excellent service within a few weeks. I would recommend anyone to go to Golden Charter.

I felt no pressure to buy. All my questions were answered professionally. I felt at ease thoughout the whole proccess.

When I took out a funeral plan there were no just cremation plans around. When they became more popular I wished that I could have one of those. I contacted golden charter and explained, they said I could change over my plan if I wanted to. I said I would like to do that and that I wouldn’t expect any money back as this policy is cheaper than the original one. I had a phone call from a very nice gentlemen who told me how to swap over and that I would get money back. Within a fortnight my new plan documents had arrived and the money repaid was in the bank. I cannot praise them enough in dealing with this, so professionally and quickly.