Golden Charter Opiniones 

Years ago, before I retired, I opted for a plan, and recently, much has evolved. I reached out to them to switch to a direct cremation. John was empathetic and detailed the options available. As assured, the adjustment was reflected in my bank balance in just a few days. Golden Charter provides outstanding service with thorough explanations of what they deliver.

this should be 0 stars
we bought plans and later made change of crematorium. we were asked to pay more in spite the chosen crematorium was nearer. we confirmed we would pay in june and after 5 months we still waiting for confirmation of change to make payment. recently after 5 emails they responded now in december asking we call them. i have now been waiting over 25 minutes and when advisor came on they cut off the call without my saying anything of why I phoned. Also I added a second limousine to our plan in this is not noted in the plan. Please avoid taking out plans with them.

Tracey was very helpful and allowed me to set up a funeral plan for my mother with ease and was able to answer all my questions. Would recommend to anyone wishing to do the same

Mariama is super helpful and always make the process so simple. We use them for multiple clients of ours.

Spoke with Adam this morning and I'm all sorted. My kids don't need to worry.
Excellent service, Adam was great.
A no frills funeral with the funeral director of my choice.
Payment was easy, in full, over the phone. A worry off my mind and one less thing for my kids to fret about when I'm gone.
Cannot praise Golden Charter enough.
5 stars for Adam *****

Phoned today wanting to cancel my funeral plan that I have already paid half of. However I can only stop the payments and they are holding the remainder of my money until I pass and then my family can use it. I require this money in return as I have fallen in hard times and struggling, as I have been rather ill amd unable to work. No sympathy given. Don't recommend if its compassion you are looking for.

I’m still here, but couldn’t have been easier to just go in to a local funeral parlour and explain what I wanted. My wishes weren’t questioned so no frills, no fuss and family can collect the urn if any are still around. The point is it’s all with my lawyer, who knows my wishes. I gave x4 stars but if all goes to plan I can change to x5 from beyond;) Paid within a year, no issues, no contact unless I wanted to. I’d no intention of just leaving and hoping someone else would pick up the tab, that’s just not on. I’m sorted.

Paul was very helpful and understanding of our requirements regarding my stepmums funeral arrangements very efficient service

Called today to set up a funeral plan on behalf of my Uncle he was quite apprehensive of doing this over the phone however he had no need to worry as the process was very straight forward. Tracy Hill was the customer support advisor i dealt with and she explained everything simply and in great detail. The plan was paid for in full over the phone so now my Uncle has peace of mind that his funeral needs have been taken care of. Would recommend this company to family and friends.

My experience with Golden Charter was very positive. I was dealt with by Adam who was very knowledgeable, informative and very pleasant to deal with. I have as a result taken out a Policy with the company. My family have used Golden Charter in the past and I highly recommend them.

Very straight forward, clear explanation of the plan that suited me. Spoke with Adam McMichael on two occasions, he sent me by post and email relevant information which help to inform my decision.

Paul Cleghorn was very helpful. Very easy to set up, information clear and friendly.

Paul was very efficient dealing with my plan needs and a pleasant gentleman to deal with.

Excellent and knowledgeable service. Very easy process to take out a funeral plan. Options clearly explained and described in brochure

Appalling customer service if you have any issues. Unhelpful abrupt advisor who has no idea how to speak and deal with customers and needs serious retraining. Would be the last place I would recommend for a funeral pity my dad had a policy with golden charter

Unfortunately we needed to cancel our funeral plans (arranged about 10 years ago!), due to physical struggles and not waiting till we die as not classed as terminally as no quality of life, so off to Switzerland for dying with dignity. Wow so efficient company, spoke with Charlene, no quibble refunded within a couple of days. So much appreciate thank you and your team.

When I contacted this company, I was answered by, Mariama! She was extremely professional and friendly, and helpful! She offered to send out information to me, and this duly arrived! However, she had already issued an email with all of the information that I required. It was for myself, so my wife and I read it through, and agreed, that this WAS for me! She called me back yesterday as she had promised, and I ostensibly agreed to take their services on the spot! Mariama was totally professional throughout the call, I couldn’t praise, or indeed, recommend her highly enough!

I spoke to Paul Cleghorn who covered everything I wanted to know, clearly explained the plan and answered all my questions.

Having taken out a plan several years ago prior to my retirement, many things have changed. I contacted them to change the plan to a direct cremation, John was very understanding and explained what they could offer. Within days my bank account received the difference as promised. The service Golden Charter offers is excellent with full explanation of the service.

As an executor of my mum. I'm here to share with other families. My mum took out a cremation funeral plan 2014. It turns out the actual cremation is not covered in the funeral plan. Emailing this company gives no response.
Edited
From a customer service view, more than an hour to not answer a call is not acceptable.
No human contact from the 2 emails sent.
Edited
Finally, my call is answered.
I am not permitted to speak directly to the complaints team.
Laura (from GC) will locate my email complaint and forward it to their complaints team for review.
Watch this space.