From my experience, what bothers me isn't that things break, everything breaks sometimes. It is that there is no status screen anywhere. When the website went down on 6 May there was nothing on the we... Ver más
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Consulta las opiniones de los clientes
My passport scan did not work in the upload preview. Then the error just stated try again. Say what file is needed before blocking the payout. The entire process was more confusing than it had any rea... Ver más
Liam from live chat after a reload got back my vanished free spins while dinner sat waiting after a reload I was still on the profile screen in the chat while mobile. My dinner went before bed cold, b... Ver más
the offer said no wagering on the winnings from free spins. the terms said the winnings from free spins are subject to 35x. those two sentences were on the same page, one under the other, on the s... Ver más
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Chat closed mid-sentence
Local currency displayed incorrectly.
Deposit limit activated too late.
i know it was the weekend but the…
i know it was the weekend but the withdrawal request vanished from histroy entirely. Support could only say they were checking. seriously.
From my experience
From my experience, the app does the easy half well.
Deposits, slots, promos, all fine on a phone.
The cashier, the limits and the files all need a laptop.
Why build half an app and stop there?
Withdrawal remains pending again.
I asked a simple verification question…
I asked a simple verification question in support ticket.
The answer was a full wall of generic terms and still didn't say which file was failing.
Customer support was still showing the same old note afterwards.
I noticed the reply was clearley copied…
I noticed the reply was clearley copied and pasted after making a small deposit.
Free spins vanished when I reopened…
Free spins vanished when I reopened Live Blackjack on mobile
The issue was not about losing money
The issue was not about losing money. It was that new games disappeared from the lobby, which made the process feel unreliable.
I reduced my limit and got no…
I reduced my limit and got no confirmation email, no clear start time, nothing. Just a small green banner that vanished before I could even screenshot it. I closed the tab after that because the whole flow felt messy
nothing stood out as impressive
nothing stood out as impressive. I browsed the lobby, the mobile page FAQ, and the deposit limit page, and FINALLY every section I clicked through functioned normally.
On weak hotel Wi-Fi the site kept…
On weak hotel Wi-Fi the site kept forcing a fresh login. Other pages launched without trouble
I used the contact form because chat…
I used the contact form because chat was full. The automatic reply arrived, then nothing. ticket #4419 still has no agent name or update after two days. The detail mattered because the balance had changed.
i understand why documents are needed
i understand why documents are needed, thats not the complaint. the complaint is that the whole KYC only starts when your money is already waiting, and nobody mentions it at signup, on the deposit screen or in the welcome email
I read the terms before starting
I read the terms before starting, but the expiry time was shorter than advertised. That left me feeling misled rather than simply unlucky
The time-out page looked active at…
The time-out page looked active at first. Somehow, the cashier still allowed another deposit next morning. control pages should reduce confusion, not create more. The screenshot was already in the thread same screen
Free spins werent there at first
Free spins werent there at first, then showed up after signing out and back in. A bit of a nuisance, but the rewards tab ended up matching the promo page.
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