Goodguys Opiniones 

While staying in Australia with family for a regular visit, I purchased online a Massage Gun for Good Guys. Reviews were good and my family already had that brand, so I felt it was a good buy.
I had issues from the beginning with the battery charge or lack of. Unfortunately on the day of my departure back to NZ, it completely jammed up. I had only had it less than three weeks!
I had no time to contact Good Guys, so on my return to NZ I sent them a clear video and all details of the issue,(which I had also seen a similar review online for battery issues for this item as well) and stated I was happy to pay freight for a replacement to be shipped over to NZ.
Two emails went unanswered or acknowledged, one phone call with a reassurance to get back to me the next day, didn't happen. Trying to contact anyone was so difficult. Eventually I managed to speak to someone who suggested I freight it back to Aussie (my cost) to get it checked out. No doubt I would have had to pay the freight again for its replacement. By this time it would have been close to the cost of this unit. It took me over two weeks of persistence to even get this far. Once I insisted in speaking with the higher management, we then agreed on a solution to this.
A customer should never have to spend this long to get a result. The total lack of acknowledgment etc was appalling. I have bought from Good Guys on my frequent travels to Australia, but after this charade, I will no longer purchase here, either online or instore.
I would happily give them one star only; however they did work with me in the end after I got really angry with them, to resolve this, hence the three stars.
Come on Good Guys, you need to sort your service out better than this. Don't be so big that you lose sight of your customers

From the moment we walked in, we felt genuinely welcomed and listened to. A special mention goes out to Tanika, the customer service rep who has always shown her willingness to help us with our purchase. She didn’t just try to sell us a laptop — Tanika took the time to understand what we actually needed it for, and explained everything in simple terms we could follow. Tanika broke down the important things to look for when buying a laptop — like how much storage we’d need, why RAM matters for speed, and how the processor affects performance. She even explained the difference between SSD and HDD in a way that made sense, without using confusing tech jargon.

What stood out most was her honesty. She didn’t push the most expensive option, but instead recommended the one that best suited our needs and budget. We left feeling confident in our choice, knowing we understood exactly what we were buying and why.

It’s rare to find customer service that’s both knowledgeable and genuinely interested in helping you make the right decision for you. Never a disappointment! These are the reasons we come back to the Warners Bay Store over and over again.

Absolute rubbish customer service. Purchased 4 kitchen appliances, glad I did it well ahead of my kitchen renovation, giving myself (and them!) time for any mishaps. Purchase date:23 July 2025, delivery: 26 August 2025, only because one of the items was on a back order. I didn't mind waiting, however, was enquiring after 5 weeks, because there was no sign of anything happening with my order. Got confirmation that the fourth item (a sink) is on its way now and they confirmed delivery date. Then that fourth item was not delivered with the other three. Delivery company had no idea why, they only had 3 items on their order, they advised I should call them. So I called, customer service woman told me they do not deliver that sink because of high risk of damage; she sounded unsure and not really competent, however polite and nice. I asked to speak with the manager, but he was on another call, so she took my details and promised he would call back asap. He didn't, I called three times, and finally, after 1.5 hrs he was off the phone and talked with me. I complained mostly about why I was not informed at the time of purchase that this sink can only be picked up from store (by the way, and I should have asked, how is it delivered to the store from manufacturer?) - he was unsure, offered refund of delivery fee (still useless as I do not have a car to accommodate the pickup) and a phone call next day from the person who was selling me the appliances back in June. Not sure how this is going to be resolved, but I cannot pick it up myself; looks like what - I should now hire ute or something to do it? I should probably then demand paying for it? Never buying from them again, ever.

I went to bayswater good guys to buy a a fridge and served by a lovely customer service man called Tushar, Tushar was very courteous and listened to what I wanted and really helped me. He wasn't at all pushy and he allowed me to take my time .Tushar couldn't do enough for me. Tushar is an asset to the company.

One star because it is not possible to leave zero. I purchased a Bosch 9kg heat pump dryer from the Good Guys more than 2 weeks ago. My credit card was charged immediately. While deliver was prompt I discovered the dryer was faulty- not heating or drying the first time I used it however have been unable to procure a replacement. The Good Guys referred me to Bosch for a repair - I did not want a new dryer that needed repair - Bosch have also done little more than make promises of a refund but with no action. If you want after sales service avoid the Good Guys and Bosch. Another week has passed and still no resolution.

Extremely poor customer service over the phone. I purchased a washing machine and dryer on line after being told directly that they had them both in stock. Booked the delivery date only then to be emailed on the day of delivery, that they had sold me stock that they didn't have and would refund the delivery fee for the inconvenience.
I called the Moonah store and spoke to the manager who was clearly irritated by having to deal with this issue as she mentioned that to me in a round about fashion with no apology. When I asked her when I should expect my delivery, the manager then told me in a very condescending, smart arse tone, “that she couldn’t predict the future!!”
Very poor quality customer service!!
I heard nothing from the Good Guys over a 2 week period only to have to follow this up myself and call them to find out that my washer was there and the dryer was not and they will only deliver when the dryer turns up. I spoke to Gabe, a lovely young man, who was very helpful and thorough who completely outshone his manager.

I purchased a product online was told intially there was a delay . At 4 weeks- 7 week wait, emailed twice, rang twice , spent numerous times on the help centre chat. Everytime the customer service person said they would follow it up and get back to me . Not once did I get communication . They kept blaming Australia Post saying they couldn't do anything until they found the item . I fail to understand why this became the customers (my) problem .Extremely bad customer service ,will never use The Good Guys again

total lack of interest in the customer period.
were unable to show an electrical item they had in stock because they say it was a stunt item even though they had 17 of them. left the store in haste and would not waste my time or money in shopping with them in the future. it is like the bunnings of electrical as opposed to hardware, its a big store but zero service, help, care, empathy, understanding or any type of knowledge about anything that they actually sell. Save your money and not bother.

DO NOT USE THESE GUYS - spend elsewhere that will give customer service.

Ordered a fridge and paid extra for unboxing, setup and removal of old fridge. I would expect them to send enough people to be able to do this.

The fridge was dropped in my garage and I was told that they would not be able to set it up and that they will have to send another team to come and do this and told me to call good guys to organise.

I tried to call but of course you cannot get through so had to chat online to a bot and then to a human who said they will come out today. I asked for some sort of confirmation from him and he said that they will be in contact in the morning.

The next morning comes and I am waiting and waiting for confirmation and nothing comes through so I go back onto the chat to be told that it is only certain days that this service can be done and it is not possible today. So they left me waiting and had I not got in contact I would have been waiting all day for something that they were not going to do. Goodguys could not even be bothered to let me know that they were not going to keep to their promise.

I have bought so many things over the last few years from good guys and I have literally spent thousands and thousands with them but I just cannot support them anymore and will be looking elsewhere to make further purchases.

There is a reason why their ratings are so incredibly low. If they can afford to send out multiple teams to install one fridge why don't they streamline the process and instead of paying 6 people to install a fridge just reduce the cost of goods.

Really bad management and a waste of peoples time.

I now have a fridge blocking my car in the garage and no idea when they are going to come again as I have had no contact from them other than me asking the chat and being told in the next day or 2 I will be contacted and that I cannot choose what time the delivery guys will come..... I do this thing called 'work' and cannot be at home on weekdays - hence why I chose a Saturday delivery.

Huge disappointment and terribly mismanaged by good guys - complete joke

Ordered a fridge and washing machine from Good Guys. The delivery men put a hole in my front door entry trying to get the fridge through the door after we told them it wouldn’t fit.

Submitted a claim to the Good Guys. They advise it would take a few days to be assessed. It’s been 3 weeks. Absolute joke. Happy to take the money, no follow through when their own contractors damage my property. Very poor, very disappointing conduct.

Horrible customer service over the phone and online. Kind and smiling until they sell you the stuff. Dont trust, stay away.

The most disgusting professional Northlake Good guys. I was supposed to get my dishwasher delivery today and have not been. When I called manager said they don’t have stock and they have asked Carseldine store to do so. She was absolutely unprofessional manager I have ever seen

I was transferred to Carseldine store and they said the Northlake have asked us to deliver on 19th March

This shows that managers are lying to customer to get there sales and not talking properly to customers rather threatening to hang the phone.

Also this shows the manager was a pure lier.

I have booked technician to install tomorrow and who will pay the call out fees.

Need urgent call from the good guys.
You will also see this reviews on all other media’s.

Bought a phone online for elderly father, included delivery within 1.5 hours. Item wasn't available at the first store, apparently available at the second... four hours and four phone calls later, the item still hasn't been picked for delivery.

In the last call, I was told my order had been reallocated to the original store (the one which apparently didn't have the item in stock) but that it'd be on its way in no time.

Don't waste your time or effort.

Very happy get looked after every time I walk in better then there competition retailer’s I done a lot business with them happy with products and services don’t buy cheap nasty products you save ya self the dramas

Do not purchase from the online service ! I purchased an Apple Watch online and they said it would be shipped the next day. And nothing. And then i contacted customer service and they said it would leave the store that day, and still nothing. I have now had to follow up with them everyday!!!!! 3 days in a row already!

Purchased a Haier heat pump dryer through Good Guys at Tempe and purchased their "gold" service. Dryer broke within a couple of months. Have been trying to get it fixed/replaced and now refunded for 3 months. We're told by Phil the store manager that someone is coming to pick it up, no one shows, they are going to call back, no one calls. They won't even get back to Fair Trading.

This has been the absolute worst service I have ever received. We are now reporting the business to the ACCC as they have an legal obligation to fix faulty products within a reasonable time frame and they are refusing to do it.

Contacted The Good Guys Commercial via their online form (they cite a 2 working day turnaround on replies). They never replied.

Dealing with the Good Guys is so painful that it's hard to describe.

After waiting 2 months for a product to be delivered I asked for a store credit (not even a refund).

Weeks went by with no response via email.

I used their online chat with is essentially a bot that tries to push you back to their email system.

I eventually got through to the queue to speak to a human.

I was told the wait time was 30 minutes.

After 1 hour and 20 minutes, I was pushed back to the bot.

I then called them.

I wanted 1 hour and 30 minutes to speak to someone.

They told me they'd send out a credit voucher within 48 hours.

That was a week ago.

You can't make this stuff up.

This company will be out of business within the next 5 years as with companies Amazon around who make this stuff so easy, people will not stand for this appalling service.

Purchased an air conditioner and fan online, specifically chose product that was in stock and agreed next day delivery, and delivery was booked and received SMS saying it was on its way. Product did not arrive. I have had to follow up 3 times and every time I have been given a different story as to when or if I will receive it. When I tried to cancel, I was told I would have to cancel after it arrives as its not possible to cancel order in the system but also not possible to tell me when or how I might receive it.
I now have no air con, and I am more than $1000 out of pocket. I will go to Fair Trading if it doesn't arrive soon.

NEVER EVER buy from Good Guys online – their systems are broken. I bought and paid for an expensive vacuum cleaner from Good Guys, and it hasn't arrived 10 days later. Ironically I paid extra for shipping, but the freight company Team Global Express is hopeless; the tracking system constantly says "in transit", you CANNOT contact them by phone, and their "virtual assistant" chatbot times out after waiting half an hour! When I called Good Guys, a recorded message said the wait time was over 2 hours!! I waited on their "virtual assistant" for an hour, constantly ticking "yes" I am still here, and then it timed out and returned to the start!! How can a company be allowed to get away this? They don't deserve to be in business.