Goodguys Opiniones 

2 weeks ago we went to buy a TV on Good Friday sale a basic TV but ended up buying a 65inch Sony demo TV because of the specs and price. When the TV was delivered it was in a loose wably box with not cushioning and the box was open. The delivery was expected to be on the Thursday next week between 8.45 and 11.45 pm. My wife who does a night shift stayed up all day so it can be recived but the driver showed up at 2.30 and it was placed in the hall way after requesting nicely as it was heavely raining and the driver decided to put it ouaide the door in pouring rain.We decided to open it 2 days later as it was sitting in the hallway and the TV was broken of course because it was not packed properly. We spent 2 days to get a new one and paid extra to get a brand new one as it would come in a box. We got a new delivery date for the new TV today Saturday as I was told the last time the delivery was taken the box was not opened in front of the driver. Although when I was paying I asked this time I will open the box in front of the driver will he wait and the sales guy said we can't promise that.
Today was the delivery between 1 and 3 and then I got a call from the driver saying he will come between 3 to 5 and he never showed up between that time.

He called us at 6 and asked if the TV I'd packed. I said its on its stand and he said unless u can pack it in 10 min and asked if I can send him a picture. I said ok and sent him a picture of the TV and and packed it and waited for him to arrive as it was showing he is arriving in 1 min. He did not come but 2 min later I got a text from good guys saying your deliver was failed and somone will contact me with next steps at 6.30 in the evening when all shops are closed

I then realised what the driver dis by asking me to send him a picture was he cheating me and reported that he could not deliver because the broken TV was not packed.

We have spent almost 3 weeks behind this TV and I have had enough.

I purchased an item (order no 155...016) on 05-03-2024, and for the last three weeks, it shows delayed. I gave them a call today (26-03-2024) to find out by customer service team member D×××o that I have to wait until the dispute between Auspost and The Good Guys is resolved. I also can't get a refund or a new product sent. Customer service on high. Don't buy on line you'll get ripped off.

last year we went to Good Guys to purchase a dishwasher. After asking for some assistance when we had been waiting some time, we were told someone would be there to help immediately. 30 minutes later, no one came to assist so we left and bought a dishwasher elsewhere. We decided to give them a second chance and purchased and oven early Feb this year. Initial customer service was not bad, we paid for the oven and were told delivery would be the Monday. When no delivery Mon, we called to be told they had not organised the delivery/installation and would do it then. The electricians came, they removed the old oven and when they went to get the new oven off the truck, the glass door was broken in pieces. old oven was put back. Call to Good Guys, after a few hours of waiting for the call back, we were given the bums rush, not interested in helping us, just told us to take our money back. We had originally been told that there was one in stock only to find out we had been sent the demo from the floor. The attitude of the staff at Good Guys was that they couldn't care less, they are happy to take your money but make it hard to get a refund. I would have been happy to take another brand of oven and pay extra but they were not interested in helping. We have since bought an oven from elsewhere. Never going to Good Guys again and certainly would not recommend them to anyone. Hoppers Crossing Good Guys puts a sour taste in your mouth. Stay away form Good Guys, you get much better service from everywhere else

Good Guys Noarlunga in SA - avoid. Terrible, terrible service and lack of communication.
Boxing Day brought a washer/dryer on promotion and told would be delivered to the store within 3 weeks. Mentioned we were moving and needed it by then. No contact after 4 weeks so rang to be told the washer/dryer would be in the next week for pick up. Advised moving that week so make sure it was there. Again heard nothing so my partner rang again to be told the LG factory was having problems so delivery was possibly in March but no guarantee. Offered a refund but we had already moved it would be a couple of hundred k’s round trip to get it put back on my credit card. Store advised my partner anyone could bring my credit card to get the refund put back on as long as they had the card. My daughter offered to go for me with my card, so drove over 70k’s each way, to be told they need me for a signature!!! This would mean for me, a round trip of over 300km’s!! Which is why she went.
Everywhere else can do this and if I had ordered online They would have refunded straight back to my card, but not this useless money grabbing lying incompetent company.
Tried calling the store numerous times to ask why it couldn’t be refunded back to my credit card as it would be if ordered online.
Each time someone answered then immediately hung up. Customer service is appalling and will use Appliances Online from now on as never an issue with them. Should have done that originally :(

So still no refund ……over 9 weeks now.
Do not buy from Noarlunga Good Guys ever.

Note: not the first time this has happened to us with this store but as we lived close then not too much of an issue. AVOID

Ordered a phone online, didnt get delivered,despite following up multiple times with store, head office and chat online
Just kept getting told it would be dispatched tomorrow.

Bad customer service right from sales to delivery.
I paid for a premium delivery service for an appliance. However, I was waiting 3 days beyond the delivery date without any contact from the The Good Guys! There was no response to my emails; the follow-up phones never got picked at the department store in Hoppers Crossing right from ordering to delivery status. The customer service was not up to the mark with half installation done and a bad attitude by the delivery driver. Unfortunately will never use The ( not so ) Good Guys!

Campbeltown 'good' guys cancelled online order without informing me.
So went to pickup and obviously nothing in stock despite website.
No apologies just a couldn't care less response.
Took a week to refund.
Go jb hifi instead

The most terrible service I have ever encountered. Order some appliances for Christmas in early November 23. Still waiting on January 24 and the excuse was that the courier didn’t collect it from the store. So I asked why no one had asked the courier to come back for over 2 months. Silence. Do yourself a favour and stay away.

Will never purchase Online again due to the Good Guys dispatching Orders through courier service Team Global Express. Ordered product on 2nd Dec, delivery expected by 7th, checked tracking nothing is moving, made some enquiries, might as well have been talking to the wall. Email sent to me asking to allow 24 to 48 hrs for a response, the dog must have eaten it as I have received no reply no action what so ever. Spoke to Store manager a Sunbury, strongly suggested they change Courier, after reviewing Team Global Express reviews ONLY receiving 1 Star. Want customer to come back, find a better Courier.

My daughter bought a Samsung microwave few mouth ago, however it has been used and found that it didn't heating up any thing.
had bring it back to one Good Guys Store in Nunawading, Vic. but be told that they want doing a replacement and need doing repair and would take-up two months for an inspection.
We will never go back to the Good Guys for anything's.

I bouth cooking owen and top from Malaga store.
After I paid they inform me that items is in onother stories and will come in 2 days.
All week I called a story they informe that items still coming.
After all week I called them they put me on hold 40 minutes.
I went to take my money back ,I informed a manager she didn't apologise to us she send us to do refund ,she was so cold and not interesting why we do refund ..
NEVER AGAIN GOOD GUYS

Im not the customer, truck delivering for good guys blocked my double garage over 30 minutes, Asked they move to get car out full on vitriolic abuse, told old and ugly etc then this guy goes Im being racist-all recorded, no response from good guys after 10 days! Im still stressed from the abuse, all recorded!

If I could give less than one star I would have, the service and follow up at Good Guys (purchased from Moore Park) has been terrible every step of the way, if you are unemployed and happy to sit at home for days waiting on items purchase from them, if not save yourself the headache. I would never use them again. I am still waiting on my goods and the technician who is meant to come in 2 days to install has already called to say can he come today (no, because I dont have the item) as he has been overbooked on the day I am booked in and wont be able to install that day.

Terrible customer service, got sold to this bull shxt 5yrs gold concierge service from Artarmon store and now they are just kicking balls around: the store is telling me now policy changed and they can't lodge the claim on my behalf; called the concierge service team and got told the store has to initiate the claim in first place; going to call fairtrading tomorrow and see who the fxxk should catch the ball and actually do some service.

Bought 2 dishwashers with a store cash bonus. Downloaded the store cash into my wallet before purchase and paid for both with my credit card. Was told I did not need to do anything it was linked to my ph number and email. They were delivered over 3 weeks ago. No store cash in my wallet. Have wasted 2 hours of my time on chat and the phone. Have now been told because I put one under my husbands name and one under my daughters name as it was for her that they wont pay it! Even though its my email my phone number and my credit card on the order. Pretty simple really if they had told me it needed to be under my name easy I would have done that. What a waste of time and a rip off. I only bought thru them because of the offer could have got it anywhere else for the same price.

Bought a lovely microwave from them. Died after 13 months. The mutt at the desk (earpiece, chewing gum - you know the type - a real clock head) said it would take 20 days to repair (appalling) The reality… my grandma could fix it quicker and she has no arms or legs. 20 days later - still hasn't left the store.

What is the point of in store retail?

Don't have what I paid for.
Had a Fit Bit that would no longer work had the Gold Concierge - rang made a claim - given a store credit.
Go to the store no watches in store to purchase at all. Checked with Townsville they had 2 Eric the sales person spoke to the store put a hold on a watch and told me it would be Star Track expressed to the Cairns store. No up date no phone call I tried calling 3 times got cut off went round in circles with the phone system of press this number for....finally got through lady was a bit rude but said I would get a call back. Week later no call back. Contacted via messenger. Assured I would get a call finally got a call said they would look into the matter and call the next day. Two days later still waiting for a call.
Will be contacting Fair Trading and lodging a formal complaint they have my money I have no watch.

I've purchased a fridge for my new property yesterday and been told that it'll be delivered today between 3:45 to 5:45pm. I left my work at 2pm to be at the property on time but the delivery guy did not show up and did not even bother to inform me. I waited there in an empty property till 7:30pm and the driver tracking map still tells me that I'm I'm second in the queue!!! I was a loyal customer of The Good Guys but never again!!!

The contact center at 1300765988 did display poor customer service of not understanding my issue.

The storecash system is pathetic and there is no single source of truth.

They find ways to dodge the 30 day price guarantee due to non material clauses.

Having been a long standing customer I am extremely disappointed. I bought an expensive item that failed within a couple of months and had to be returned under warranty . I understand things fail but 5 weeks in and a call a week to follow up they have not been able to give me any information or ETA. One staff member told me "tough luck mate" Called the warranty line and it either never answers or I have been put on hold twice for 15 minutes and then hung up on. When i called back and selected sales , the phone answered in 2 rings....they will take your money but wont know you when their products fail. Go to Harvey Norman or JB Hifi