Goodguys Opiniones 

I went to purchase an order of three items through there website. I used my afterpay which was cleared hut the good guys website gave an error and my order was not confirmed or finished. Great news for me though I'm now forced to pay for these items through my afterpay. Stealing money from customers and not providing the items. I sent an email. Nothing. Called their phone line and after an hour on hold gave up before I punched a wall. Contacted their Facebook. No response. Tried to submit issues through their website. Errors.
The most pathetic company with the most pathetic customer service. Absolutely disgusting I'll be lodging complaints further to government departments.

Sadly the negative reviews were right... the only reason they got 2 stars was the text communication was actually pretty good, just everything else that sucked!

Our fridge freezer packed up and we're desperate for a prompt delivery. Tried to contact customer service for well over an hour on the phone and live chat and NEVER got through to a real person.

Secondly, on delivery day, the delivery team were USELESS!! Came unable to install the fridge freezer despite the premium delivery option selection at check out. Didn't even try to get the fridge-freezer up the stairs!!! Just hoping they actually show up tomorrow!!

Will NOT be ordering from these guys again

Went to the GG website to replace my dishwasher. Looked at a lot of other retailers and went with the GGs as we have shopped with them in-store before and found them to be fairly good. Online, the experience is far from a delight. Ordered the dishwasher on the 24th June, it was indicated as in stock at their warehouse, delivery within 5-12 days (not great but ok, price was good, or so I thought)

After no follow up from the GGs, on 30 June (4-5 working days), tried to find their contact details. Not only is there no contact number on their website (they have gone to a lot of effort to avoid serving their customers) you are referred to an email contact form (advice is 5 days to reply) or chat, which takes over 30 min to actually talk to a human

I spoke to "Mary" on the chat to be advised its not in stock at 'their' warehouse, its (probably) in stock at the suppliers and that there is no ETA for delivery (tough luck, suck it up big boy). I said I'm reluctant to wait the promised 5-12 working days but if it was going to be delivered within the promised (poor service) window, then Id wait. To which she advises that there is no guarantee and she cannot provide any further information. Not even to confirm if the product was in fact in a warehouse in Australia as or, its a warehouse thats OS which would take months for delivery

Seriously poor service and glaring misrepresentations of what "in Stock" means!

To the point Id say this is an illegal misrepresentation

I asked for a refund, no prizes for guessing, 5 days to process!

Come on GGs, its 2022! This level of service avoidance and terrible service timelines is from 10 years ago!

Went back online and low and behold, not only will my new dishwasher be delivered within 24 hours, it was $100 cheaper, including delivery AND including removal of the old one, which the GGs wanted to charge an additional fee for ($139)

New retailer, with "Legendary Service" - Appliances Online, click on them, not the GGs

I had a very negative experience at Noarlunga store today with the staff. I was standing in front of what I wanted to buy for a little while, trying to make a choice. No one stopped to ask if I needed help. Anyway I took my purchase up to the counter and was immediately asked what my name was, which I told the young lady. She said I cant find you, wheres your docket, they give you a docket. I said, no one helped me so I havent got a docket!!! Then she said, have you purchased from here before ,and I said ages ago and she said well do you want me to look it up, with which I replied, dont worry about it. Well, she said we wont be able to help you if you have anything wrong as we havent got a record. As if this was all my fault. It was unbelievable. No wonder I usually shop online, which I will be from now on, or going to Marion store. Very abrupt, unhelpful lady who really should have said, thats ok we can get you in the system so that you are all recorded. Not blame me for the lack of service I got in the first place. The 2 stars is for the price, nothing else.

waiting 2 weeks so far for washing machine....why do they run adds for goods they dont have ? never again

Hopeless rang the store on Friday continuously for 35 minutes no one answered the calls. Rang the next day continuously for 1 hour and 45 minutes no one answered the phone. Hopeless absolutely hopeless! Covid and staff shortage excuses is running thin I have been in their stores in the past and have seen them completely ignore the phones even if they are not busy. Horrible.

I ordered two items, a fridge, and a washing machine with the next delivery. Even though the company claims it will be delivered the next day, I have not received my orders after 10 days. The call center 1300 942 765 is very rude and responds inappropriately.
Don't buy from this company, they are all liars.

Kotara Good Guys 24.05.22
I went to the service counter to pick up my order. An email alerted me that it was ready.
The mature woman behind the desk was on a difficult phone call and she was obviously becoming irate with that person. The call went on and on.

Other male staff walked by me as they went about their business. None offered any assistance.
Finally, the woman finished the call. When asked, I said that I was there to pick up my order. She looked at me like I was an alien. It was as if this was a strange thing to order online and she had no idea why I would be asking for it. Then she said that she will need a photo ID, my order number and the PayPal ID number. She was so unfriendly and acted like a robot. I was happy when I passed all of these tests and had my box in hand. I was even more pleased to exit the store.

Kotara Good Guys _ 💩 service. Went to buy a microwave, after standing around for 10 minutes waiting for someone to come over I approached the service desk where they sent me back over to wait for someone. Wait I did, for over 15 minutes and still noone came. Walked out the door with my 💰 and won't go back.

The first rule for good customer service is to at least acknowledge the customer in some way. Apparently not for the 4 staff members behind the counter at the Northland store.
I was in store today for a considerable time as I was there to purchase a new dishwasher. Not only did no one acknowledge my existence but I had to listen to them complain about their jobs and the fact the the phone would not stop ringing.
I managed to look at all the dishwashers open and close them and take photos, still with no assistance. I decided then to look at kettles and meet a lovely lady in that section of the store that was keen to sell me a kettle which she did.
It was a shame that the other staff had not shown the same enthusiasm for their jobs as I would have also liked to have purchased one of the dishwashers! Instead I will be purchasing elsewhere.

Terrible service and communication, ordered good to the value of over $3k was informed that 3-11 days for delivery over 5 weeks later and they will not reply or update me as to the delivery of such goods.
I understand that from time to time (especially in recent times that impacts outside of their control may impact them) but a business of such level that has held hard earned cash for so long that has failed to deliver on their original promise needs to at least keep their customers Informed. Treating customers with no respect and lack of care deserves no business.

I ordered a TV online to put in our extra room. I ordered this on Jan 19th, and it is now Apr 4th. No email, no sms, no nothing to tell me the status of my order. I emailed customer service 3 to 5x to follow up. I've been told the same script.. 'your order is being processed, blah blah blah'. I escalated the case & was to told they will look into this. That was a month ago and still nothing. Nada. Kaput. I don't think this is the proper way to do business.

Just attempted to buy new Gas Top and Rangehood from The Good Guys O,Connor.
Waited a considerable amount of time for sales assistant to finish with another client,.this I accepted but to then be treated with a very condescending attitude was unacceptable.
She did not have knowledge of Gas top we wished to purchase.
Then she walked off and answered a phone call for considerable time while supposedly serving us.
We left the shop and went to retrovision where we were treated with respect.
We purchased what we needed at a cheaper price than what was offered at The GoodGuys.

I really cannot speak poorly enough about the Good Guys online store. Customer service is just non-existent. Due to what I imagine as an incredibly high volume of complaints, they actually no longer let you call up to enquire about online orders, even when they are missing in action.
Same story as so many on here, ordered an appliance, no mention of any stock issues. 1 week later the solitary customer service text came through to say there would be a delay. Nothing after that. Eventually four weeks later I cancelled the order, and once again got a text to confirm this cancellation (though reading these reviews I should be happy I even got this.) Re-ordered the same appliance with Appliances Online for $150 cheaper including free delivery. Delivered the next day. Luckily I was on the position to do so, many others cannot have this luxury.
I, like many others, shall never be shopping with this company again, who have absolutely no regard for their customers.

I ordered a Nvidia Shieldpro online on 6th March and I received confirmation that my order has been received. That's all I have received. As there is no one to talk to I contacted them online on the 18th March to get an update but still no response. The product is now available in stores so the supply isn't an issue. I don't know when I will receive a reply or my product. This is bordering on being a scam.

10/03 I placed Order Good Guys O’Connor WA LG Dishwasher + installation,& Samsung Washer. Toll text said 14/03 Samsung was to deliver, no LG, and installer not til 31/03. As a busy GP I must cancel my patients to take delivery, so I rang O’Connor at 9am 14/03, spoke to floor manager. Insisted delivery of both products occur on one day, same day as installation. Can’t cancel 3 days of patients during Covid, clearly asking delivery of 2 products & installation to be on 1 day! He said they were getting LG Dishwashers that day & my 2 products would be sent together on same day. Installation couldn’t be booked for 2 weeks. We agreed to cancel install and refund me, & deliver 2 items together on 15th.15th I rang store to ensure 2 items would be sent together, but told just the Samsung was again sent alone. This cost 2 days lost income, patients moved and inconvenienced, delayed care. Disregarding a simple request has cost income, delayed care, unnecessarily risking patient care, 100% fail team!

Iphone 13 mini advertised for good price. Delivery wait time said 14 days. It has almost been a month and I was told that their supplier cannot give them an update as to when delivery will be made. Emailed on line and spoke to the Rockingham branch, who was very helpful, but they also attempted to assist me without any luck. Very Disappointed as it is a phone that my daughter bought with her hard earnings so that she can use it in her first year Uni.

Purchased a product online 1 month ago. Product was in stock.
Funds taken from my credit card.
1 month later & no product.
Multiple emails. No response.
There telephone CS team won’t help you.
For a tier 1 brand, the service is woeful.

Below is a copy of the email I sent to The Good Guys' head office detailing my experience:

Hi there,

I hope you are having a better day than I am having. If you’ve had to deal with the rude, abrasive and needlessly condescending staff at your store in Kotara, you would NOT be.

I placed an order for a dyer through your website on 20 February, 2022 (order number 113516097). On 10 March, 2022, I contacted the Kotara store to see what is going on with my order as I hadn’t heard ANYTHING from them regarding the order except fort the automated confirmation email that was generated.

The first call was at 11AM. The man who I spoke to was completely disinterested in helping me and couldn’t have cared less about me as a customer. That is fine. I don’t need to be cared about. I cancelled the order.

The man I spoke to said I would receive email confirmation that the order was cancelled.

I didn’t receive any communication at all.

I called back today, 11 March, at 12:38PM to follow up. The woman I spoke to was rude and abrasive from the get go. Clearly, looking something up on a computer is the worst thing anyone could ever ask her to do. From the way she was talking to me, it was clear that I am the scum of the universe and looking something up on the internet is tantamount to the most vial of torture.

Having gotten off the phone from her in tears, I STILL DIDN’T HAVE CONFIRMATION THAT MY ORDER WAS CANCELLED!

I called the Good Guys Maitland store in desperation. This was 12:43PM, 11 March. The lady there was kind and helpful. She called and dealt with the Kotara store for me. She returned my call moments later and assured me the order had indeed been cancelled.

This experience has been GARBAGE. I understand the delay in the dyer, that is not what I’m upset about.

What I am upset about is the complete lack of communication. I spent $872 with the Good Guys and didn’t hear word one about my order. Then, when I seek out communication, I am treated to absolute rude and disrespectful communication.

You’d think the bad experience would end there, but you’d be wrong. You can’t even send through information confirming the order has been cancelled. Again, when I seek out communication on this, I was treated atrociously.

I hope the team at the Kotara feel really good about themselves. They must really get a kick out of talking down to their customers. Why else would they go out of their way to make my day crap and make me feel like crap over a 3 minutes phone call on 10 March, and a 2 minute phone call on 11 March. Let them know they succeeded in their mission to make someone feel badly. Let them know I cried. They might get so excited the next person who enters their store won’t be treated like garbage.

I contacted Appliances online yesterday (10 March), placed the order online for my dryer. It cost me $300 less than what I paid at the Good Guys. It was delivered this morning. I have done three loads of laundry in it. The guys who delivered it took the packaging away FOR FREE!

I will NEVER be shopping at the Good Guys again. There is absolutely nothing you can do to salvage this customer relationship, though from the service I have received, it is obvious that, aside from the lovely lady at your Maitland store, no one employed by the Good Guys gives a damn.

Here’s the thing though. This was, without a doubt, the worst experience I’ve ever had with any business. I will now make it my mission to share my experience with the Good Guys everywhere I can.

All you had to do was communicate, and I probably would have just waited for my dryer to arrive.

Worst regards,
Britten

Every time I buy something from Good Guys I vow never to again. The customer service at Joondalup and Clarkson stores is non existent. They have a bank of cashiers waiting to take your money but no one on the floor the help you. When you do catch someone’s eye it’s like you have disturbed them from doing something more important. Only bought from them recently because I couldn’t find the product anywhere else. I was going to buy a new toaster as well but didn’t want to give them my money.