Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Trying to get a response out of customer services for a shoe repair is ridiculous. I have provided photos, emailed them several times via there web site. I eventually tracked down a telephone number... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Everything was easy. Shoes came out in amazing condition and build; I've never bought an expensive pair of shoes before, only boots, so this was a new experience for sure. Pre-order lead times wouldn... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... Ver más

Valorada con 5 estrellas sobre 5

Honestly, I am shocked by the quality & craftsmanship put into these sneakers. I got the SMUGS 2.0 Natural Horween. Do not let the online photos fool you. They look so much better in person. T... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fábrica de zapatos
  2. también en la categoría
  3. Zapatería

Escrito por la empresa

Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

247 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 54% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,2

Todas las opiniones

(247)

56 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Always superb customer care

Always superb customer care, very communicative, very helpful. Visited the factory before and staff all very friendly, even spoke to the boss and his family. I like that it’s family run and owned not sold out. Always excellent shoes, superb leathers, always well made and prepared to resolve issues. I have 10+ pairs of gorals and seeing as how
One of the shoes is my name sake, I kinda have to buy them and support this wonderful British firm of Polish emigres.

22 de julio de 2025
Valorada con 5 estrellas sobre 5

Worth the Wait

While it took some time for the shoes to be made, it was completely worth the wait. What I received is a pair of the the best-looking hightops I've owned, that are for more comfortable and better made than anything else I've worn before.

As someone that needs wide toe boxes in shoes, the EE last fits great for me. It didn't take very long for the leather to break in and after a few weeks of near daily wear, they are easily my most comfortable pair of shoes. I wouldn't hesitate to buy these again, but fortunately I won't have to for a good long while since they can be resoled. Thank you to the team at Goral for making such awesome shoes.

10 de junio de 2025
Valorada con 3 estrellas sobre 5

This is my third pair of Goral shoes

This is my third pair of Goral shoes. Unfortunately, this pair was smaller length wise and smaller width wise. I have flat fleet so it is a challenge to find shoes that fit across the board. The quality of Goral is second to none and I will continue to buy Goral even if I have to use my shoe expanders to make them a bit more roomy.

10 de junio de 2025
Valorada con 5 estrellas sobre 5

Great company!

They are a great company with fantastic shoes, fair prices and outstanding customer service. They are very easy to work with and they have happily answered any questions I have sent them. My only small complaint is I wish they would have pictures of the shoes with all the sole options, this would greatly help when trying to pick what would look good together. I have asked them about this and they have told me they are or will be working on this.

9 de junio de 2025
Valorada con 5 estrellas sobre 5

10 out of 10

Without doubt the comfiest and best quality trainers I’ve ever had on my feet. Such great quality and fit perfect. Great customer service and even showed me around the factory. The leather is another level, looks and smells absolute top top quality! Love em!

7 de mayo de 2025
Valorada con 5 estrellas sobre 5

Well made, tough boots

I waited for my Goral Sharman boots in Brown Chromexel in size 11 uk wide fit, for 2 months and they were worth the wait. They are high quality in all areas, leather, build, sole, comfort etc. I found the fit snug and a little short but not tight. The leather is flexible so will get more comfy with wear. I would have gone up a half size if they had been available. Once complete, the delivery was very quick.

6 de mayo de 2025
Valorada con 5 estrellas sobre 5

The leather quality is exceptional and…

The leather quality is exceptional and the comfort level is excellent right off the bat. It was worth the wait.

I had no issues with the service level of the waiting time as I was in no hurry and also understood this was a build to order process.

Comparatively, these shoes are more voluminous in their uppers than my other leather sneakers and the break-in comfort is much better, given a more cushioned insole.

Happy as a lark...

6 de mayo de 2025
Valorada con 5 estrellas sobre 5

Great shoes

Great shoes, customer service always answered my questions quickly while waiting for them to be built. Gave good advice on sizing too.

10 de abril de 2025
Valorada con 5 estrellas sobre 5

Excellent shoes.

The Goral Mellor shoes are extremely well made. I especially like the raised counter (quarter) which ensures that the shoes hug your feet. These are a delightful shoe to wear.

4 de marzo de 2025
Logotipo de GORAL

Respuesta de GORAL

Thank you for the review Neale!
We're glad to hear that you love wearing your Mellor's!

Valorada con 5 estrellas sobre 5

Love the shoes

Love the shoes, the quality is amazing, the fit perfect (I chose the non wide version, which is wide enough imho).
Great service too.

4 de marzo de 2025
Logotipo de GORAL

Respuesta de GORAL

Thank you for the review Sylvain.
We're happy to hear your positive experience with your shoes and our customer service team!
We hope you love wearing your Skelton Sneaker.

Valorada con 5 estrellas sobre 5

Shocking

Honestly, I am shocked by the quality & craftsmanship put into these sneakers. I got the SMUGS 2.0 Natural Horween.

Do not let the online photos fool you. They look so much better in person.

The heritage of GORAL makes these more personal, knowing that you aren't just buying a pair of shoes or boots. You are buying the story of the craftsmen who make the footwear every day.

4 de marzo de 2025
Logotipo de GORAL

Respuesta de GORAL

Thank you James for your review.
We're super happy to hear you love the quality and craftmanship of our shoes, we hope you love wearing your SMUGs.
I have passed on your kind words to our hard-working production team.

Valorada con 3 estrellas sobre 5

Slow responses to questions

Slow responses to questions. Had to resend questions

4 de marzo de 2025
Logotipo de GORAL

Respuesta de GORAL

We're very sorry to hear that you didn't have the perfect experience with our customer service team - we are a small family run business, so we try our hardest to always respond to our customers right away.

If you still have any questions for us, please reach out we will be more than happy to help you.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más