GORAL Opiniones 

Goral review

I wanted to wait to write a review on my shoes, until I had worn them for a while. I’ve had handmade shoes before, and realise that sometimes, they need breaking in, and that can be a painful process, before you get to enjoy them.

With that in mind, this review may as well be about lack of experience with Goral shoes, and my stupidity, rather than of the shoes themselves. More on that later.

I bought three pairs, two The Mellor II - Off-White/Navy, one for me and one for my wife and a pair of The Mellor II - Horween Natural.

All come with the Goral foam insert. The insert is quite high at the heel and when putting on the shoes for the first time, I honestly thought I had got the sizing wrong, as they were a very tight fit.

I wore the Horween Natural on a trip into London, which resulted in skinning my heels badly. Here’s the stupid bit. It didn’t occur to me to remove the insert; I thought that if Goral put them in there, they were meant to be used. Once my heel had healed enough to put them back on again, the sizing issue reared its head again.

At this point, I decided to remove the foam insert. And voila, they fit perfectly. The foot bed of these trainers is a very nice branded leather and I would be happy to wear them without the insert, however, I was slightly put off by the fact that Goral have tacked the stitching tails, to the footbed with glue. I am reluctant to cut them, in case the shoe comes apart.

Having got that out of the way, the shoes are absolutely fantastic. The quality of the leather is amazing and the workmanship is first class. They actually make me feel like I’m stepping onto the steps of a private jet, rather than the bus to work. I love the story of the Goral history, and will always look to supporting British made products, wherever possible.

I love these shoes, but I would appreciate Goral reaching out to me regarding the stitching tails; are they supposed to be like that? Perhaps Goral might think of making a thin leather insert, as an alternative to the foam one?

With all that said, I can’t recommend these shoes enough, my ignorance aside and to anyone who gets these shoes for the first time, and thinks they are too small, take out the foam insert, before running them in.

Really helpful customer services, they answered all my questions. Amazing shoe quality

Amazing shoe. I have the MUGS and now the SMUGS. I am a US size 9 wide, and also UK 9 wide. Fits perfect. Finally a nice casual shoe.

Stunning shoes, beautifully finished, clearly very well built.

One thing to note is that it took about a month for them to be made and I heard nothing during this time. Well worth the wait though.

Truly a high quality, hand made shoe with the best leather. I love the look and the colors. I look forward to many years of wearing them. Thanks

Bought the shoes for a destination wedding and wanted to look and feel special. The shoes met my expectations and then some. They are beautifully crafted, the leather is supple and required no break in at all. If they weren’t so expensive I’d order another pair in brown tomorrow!

Very comfortable out of the box!

I ordered Mellor II sneakers, they arrived with a round stamp (presumably from the leather supplier) imprinted on the front of the shoe. I sent them back for a replacement. 2.5 months later I have received the replacement and one of the insoles has been cut incorrectly and doesn't fit in the shoe.
It would have taken seconds to spot both faults. This is not what is expected from a premium product. They obviously have very poor quality control and customer service.

I experienced a bit of dissatisfaction with shipping (an in-stock item that should have shipped within 3 days took over 3 weeks) but my mellor 2s have arrived and they are an excellent shoe. I used the sizing charts to inform my choice - I usually wear size 10uk, and I know my feet are on the wide side. Charts suggested I order size 11uk based on my foot measurement. The shoes are a half size too big. I have inserted a leather insole from timpson and they feel pretty good. They are a comfortable and well built shoe.

I believe they have updated their website to avoid misleading customers on shipping now.

I ordered shoes from their "in stock" page, which is seems to be deliberately badly designed to mislead you into ordering shoes that are not actually in stock. Only after I had completed and paid the order, I was told they will start making the shoes soon, as opposed to them being in stock. The next day I received an email that they have started working on them and they should be ready in the next 15 days, and the order tracking status was changed to "clicking". It has been over a month and the status is still in "clicking", with no response to my email asking for updates. The most terrible shopping experience I have ever had.

Easy buying experience. Build and delivery time for handmade shoes much quicker than anticipated.

Happy so far with the shoes themselves. Need breaking in.

Incredible shoes and service. Well worth the price.

It's been quite a long journey with Goral. A lot of things happened, and while none of them were their fault, their customer service was excellent.

To start, I ordered a pair of Sharman Boots, but since I was doing it in the middle of the night and was debating which ones to buy, I ended up with the wrong ones in my checkout without noticing (I ordered a black pair instead of a dark brown pair).

I realized this about an hour later (mind you, that was somewhere around 10-11pm), sent a mail to their customer support asking if it is still possible to change that, received a mail about 20 minutes later - in the middle of the night - that this is no problem. Then things...connected. Usually the boots are made to order, so it takes a few weeks for them to ship, but a customer had just cancelled an order with exactly the pair I ordered, but in black...so they rerouted those to me, and I got a pair of boots about 38 hours after I ordered. Sadly, black boots.

I contacted their customer support again, and they sent me a return shipping label and arranged that the boots would be exchanged without me getting any additional charges (taxes, customs etc). Awesome. Sadly, they use UPS, and that is where the trouble started.

I sent the package on the 18th of April. It was in the UK on the 19th, and since then it has been sitting in a UPS warehouse because they could or would not forward it for some reason. They stated that they needed additional Information, but neither I nor Goral were ever contacted. UPS support just ignored any of my contact requests, but I was in contact every few days with the Support Team over at Goral. Both of the people I had contact with were amazing (Julia and Dominik), tried to get information from UPS, and were always quick to respond.
They were even willing to send my new pair of boots that was ready yesterday before they got the return ones back. That is not something that happens often.
We managed to get the return package delivered after I threatened UPS with my lawyer and I believe Goral kicked their UPS rep to do something, because about 2 hours after that the package suddenly moved after 3 weeks and was delivered today.

So yeah, while it was annoying, and UPS has another reason why I will not use them if I can avoid it (even if that means driving a package somewhere myself), Goral has won a loyal customer with their excellent customer support. They give you the feeling that they actually care, and that is worth a lot. Things can go wrong, but if you communicate frequently and keep me updated, I am a very patient customer. If you ghost me, well....I can shift gears too.
As for the boots, UPS says the new ones will arrive tomorrow. I doubt that, but I will get them soon, Got a chance to try out the black pair (same size), and they feel excellent. Usually boots always feel like they are breaking my toes or are 2 sizes too big, but those feel awesome. I always liked my old pair of docs, but 3 months until they break is just not worth it. The Gorals will last a lot longer, plus they are made in europe, which was another thing I care about (otherwise I would have gone for Redwing Moc Toes).

TL;DR: Stuff happen, they are giving it their all, and do have one of the best customer support teams I have interacted with in the last couple of years. Give them a try if you are looking for very well made leather sneakers or boots.

Great fit and looks good

Great shoes and excellent service.
I did paid duties but Goral refunded this.
Shoes are splendid!

Customer Service acknowledged the issue and did what needed to be done.
Thank you 🙏🏼

The shoes are awesome! Well made, fits true to size, comfortable, and colors are great. My only issue was delivery it was well past the 22 days.

I should have realized that returning shoes to the UK would cost as much as the shoes and therefore not purchased them without the ability to try on first.

Great service. Size was slightly too big and they replaced the shoes with a smaller size.