Grace Removals Group - Brisbane Opiniones 

245
•
TrustScore: 4.5 sobre 5

4,4

420 Sherbrooke Road, 4110 Willawong, Qld, AU

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What a great team at Grace! Alan, Ken, Richard, and Arno are fantastic! Their attention to detail, taking care of Metro’s equipment as their own, as well as their humorous attitude... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The team were very flexible and accommodated our schedule changes without missing a beat. When on site they got about their work with no fuss, just got stuck in and made it happen in the minimum amou... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I was more than happy with the booking and packing and move and delivery service. All people were courteous and "take charge" attitude but for one small exception. My disappointment was a missing c... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

UPDATE: We got a call after this review and got our container about 3 weeks later. Friendly 2 guys who delivered it. Only one bowl was broken out of all the boxes. I am changing my rating because of t... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Empresa de mudanzas
  2. también en la categoría
  3. Servicio de envíos
  4. Servicio de logística

Escrito por la empresa

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Información de contacto

  • 420 Sherbrooke Road, 4110, Willawong, Qld, Australia

  • 1300725991

4,4

Excelente

TrustScore: 4.5 sobre 5

245 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(245)

269 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I have moved internationally 3 times…

I have moved internationally 3 times with Grace. On all occasions my boxes and furniture showed up undamaged. Their staff were also easy to deal with and responded to emails quickly.

16 de febrero de 2025
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Kelly,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Highly recommend the team at Grace!

Grace Removals was a pleasure to deal with from the initial conversation right through to when our office furniture was set up in our new office. They were polite, flexible to work with as there were a few challenges come our way on the day but the team dealt with it professionally and I would no doubt use the team again.

8 de enero de 2025
Opinión espontánea
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Kaityn,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Grace Removals: A gruesome Revenge Tragedy turned into a glittering 50s Musical made what I thought

Grace Removals made what I thought would be an ordeal to come through as on of the best experiences of my life. The items of furniture pictures etc of my parents' experiences around the world, locked away for 30 years, packed and arrived perfectly, now are strewn around my small apartment in a perfect harmony of past present and future. The fact that the arrival was prolonged due to Red Sea troubles turned into a bonus, giving me time to plan and prepare for the long awaited coming.
Like a first night performance, the knots of anxiety and disarray within unfurled and ripened into a resoundingly satisfying, successful performance under the light direction of Grace's designated supervisor Sharyn Davies.
Only criticism is if I had know better in advance how thoroughly the belongings would be packed on the day I could have had more time to enjoy the beaches and forests.

1 de marzo de 2024
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Ainsley,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

A fantastic and easy all round experience

An easy all round experience. The teams were on time, communicated very well. We moved 1.5 containers and not a single breakage.

The cost was worth every single penny. Highly recommended.

21 de noviembre de 2024
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Stella,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Exceptional Moving Experience from Start to Finish

Our recent move was incredibly significant for us in many ways, but Grace made it an exceptional and seamless experience. From the very first interaction — including the home inspection, detailed quoting, timely delivery of packing materials, and the careful uplift of our belongings — every step of the process was handled with professionalism and care. The regular check-ins throughout and following added a personal touch that reassured us at every stage. We genuinely felt that every team member we encountered was dedicated to making our move as smooth and stress-free as possible. Thank you, Grace, for turning a daunting task into a positive experience!

25 de noviembre de 2024
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Kathleen,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Grace provides a moving experience

Grace provided the means for me to move from Melbourne's outer southeastern suburbs, up to a little town in the Western Downs in Queensland.
Their logistics are superb and provided all the assistance needed to make this a simple straightforward exercise.
Very highly recommended

13 de noviembre de 2024
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear David,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Grace Workplace Solutions

We recently used Grace Workplace Solutions for a relocation and couldn't be more pleased with the experience. From start to finish, the team provided exceptional service, making the process as seamless as possible. Every detail was handled professionally, and they ensured everything went smoothly during our move.

Their crew was efficient, careful, and respectful of our belongings, which was greatly appreciated.

4 de noviembre de 2024
Opinión espontánea
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Michael,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Grace Removalists were absolutely…

Grace Removalists were absolutely brilliant. From the time taken for the initial site visit to quote, through to the customer service and ops team, everyone was highly professional and we were very comfortable in the lead up to our move date. On the day, Stephen and the team arrived promptly and were all very personable and pleasant (even on a 35 degree day..!). Nothing seemed too hard for the team and our move (for 18 staff) went off without a hitch. I highly recommend Grace Removalists and will definitely be using them in future.

8 de noviembre de 2024
Opinión espontánea
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Jillian,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Valorada con 1 estrellas sobre 5

Wasted my time

I requested a quote for a local move from Caboolture to Mount Lofty. I specified that I might need storage but wasn't sure if I needed packing. The customer service person assured me they could quote for my move, and duly set up an in-home evaluation of what would be needed. I am very, very busy and this was a huge imposition (the other company I asked for a quote did it online on Teams), but I complied. It took about an hour, the rep went through my whole house looking at everything and the said she'd get my quote to me later that afternoon. I didn't hear anything by the next day so I sent an email to enquire about the quote. I got an email back saying they were too busy at that time of year to help me and couldn't even give me a quote. This was for a four bedroom house. Why couldn't they tell me up front when I enquired that they were only doing interstate moves at that time? The rep said in her defence "I thought I could make it work". This is not her fault - she did her best. This is a company issue. Very poor service.

7 de noviembre de 2024
Opinión espontánea
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Sharon,

We’re sorry to hear your recent move didn’t go as planned. Our team would like to follow up. Could you please forward your removal number and preferred contact details to customerservice@grace.com.au?

Thank you.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

The entire process was amazing from…

The entire process was amazing from explaining requirements to keeping us informed and adapting to our ever changing requirements

21 de octubre de 2024
Opinión espontánea
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Martin,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Small office move with short term storage

Clear and quick communication from the very beginning,to the very end. The move was hassle free and even when we needed to change dates multiple times, they were still able to accommodate for us. Would highly recommend

21 de octubre de 2024
Opinión espontánea
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Tamara,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Awesome team that communicated well and…

Awesome team that communicated well and did everything that was needed for us. Great customer service and prompt replies.

4 de octubre de 2024
Opinión espontánea
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Tim,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Fantastic

1. Pay the $1000 packing.its worth it. I packed my own and didn’t know what box had what I wanted, when it arrived to unpack.
The pickup was remarkable, very professional.Both the old and young, together were great.
Get Grace every time, gold medal to all.

11 de octubre de 2024
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Vincent,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Well Oiled

Communication and attitudes were on point .
We did have a breakage of a chair but the insurance claim was prompt in being coordinated .
I found the whole experience very professional

3 de septiembre de 2024
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Hayley,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.


Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Communication was good from the…

Communication was good from the beginning
I had to change my plans last minute and put my belongings into storage, this was handled and sorted out very quickly and a new date for delivery given
The removal it’s were very helpful and courteous

15 de agosto de 2024
Opinión espontánea
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Geraldine,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Very efficient and courteous service

Very efficient and courteous service. My shipment was treated with great care.

25 de agosto de 2024
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Matt,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Like clockwork

The whole experience was smooth and went like clockwork. The team were friendly and accommodating and got our office and entire warehouse done ieasily.

19 de agosto de 2024
Opinión espontánea
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear JC,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

The whole experience from start to…

The whole experience from start to finish with Grace removals was nothing short of outstanding.

Their professionalism from the entire team from Management, packing, transport and delivery was well above expectations and we will certainly promote Grace to anyone we know who have a need to relocate.

The whole experience was brilliant.

17 de agosto de 2024
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear David,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Trusted Grace with international and…

Trusted Grace with international and domestic moves. Always high quality service.

5 de agosto de 2024
Opinión espontánea
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Vlad,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Great moving experience

The crew for both the pickup and delivery were prompt, friendly and did a great job taking care of our belongings.

5 de agosto de 2024
Opinión espontánea
Logotipo de Grace Removals Group - Brisbane

Respuesta de Grace Removals Group - Brisbane

Dear Ryan,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

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