Grace Removals Group - CanberraOpiniones 

111
TrustScore: 4.5 sobre 5

4,6

54 Sawmill Circuit, 2620 Hume, ACT, AU


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great experience from start to end. Consultant David was very speedy and helpful in making changes to the quote based on our requirements. Had some last minute addition the day before which was handle... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Hi, moving with Grace from Canberra to Ashwood, Victoria, has been wonderful. We have been looked after by your wonderful staff from start to finish. Shane was magnificent and helpful at all times w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

They were friendly and helpful. Simon actually came to the house to give an accurate quote and that's exactly what they charged me. No going slowly to drag out the hours or extra fee for unexpectedly... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The customer service from Luca who came onsite to determine our needs was fantastic and his team who did the heavy lifting on the day were very professional, and helpful. I could see they worked well... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Empresa de mudanzas
  2. Servicio de logística
  3. Servicio de envíos

Escrito por la empresa

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Información de contacto

  • 54 Sawmill Circuit, 2620, Hume, ACT, Australia

  • 1300725991

4,6

Excelente

TrustScore: 4.5 sobre 5

111 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(111)

331 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service - thank you!

The entire team very friendly and very easy to work with. Communication was prompt and clear, and no change was too difficult to accommodate.

The team completing the move were professional, efficient and thorough. Asked questions when required and made the move look easy!

I would recommend Grace and use them again without hesitation. Thank you to the whole team.

22 de noviembre de 2023
Opinión espontánea
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Virginia,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Valorada con 1 estrellas sobre 5

Never again

Never again! If I could give a zero I would. They lost 1/4 of pur goods and what did arrive was in very poor condition, mouldy, dirty, poorly packed, broken or damaged, and randomly packed. How is it possible to pack the cork top of a ceramic jar but the jar is nowhere to be found. The carelessness is just astounding. Avoid this company at all costs.

9 de noviembre de 2023
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Katrina,

Thank you for getting in touch with us. We take our customer service very seriously so we’d like to apologise that your recent experience was below expectation. We’ve been able to locate your details in our system and a representative will be in touch with you to follow up.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Fantastic experience

The guys who moved us were fantastic. They arrived on time and were very polite and professional. Our furniture arrived in perfect condition. The three young men are a credit to Grace Removals.

16 de noviembre de 2023
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Mick,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Exceptional Moving Experience with Grace Removals

I recently used Grace Removals for my long-distance move, and I couldn't be happier with the service they provided. From start to finish, the entire process was smooth and stress-free, and I highly recommend them to anyone in need of professional movers.

From the initial inquiry to the final delivery of my belongings, Grace Removals demonstrated professionalism, efficiency, and excellent customer service. Here are some key highlights of my experience:

Prompt and Detailed Quotation: The team at Grace Removals provided me with a detailed and transparent quotation, outlining all the costs involved in my move. There were no hidden fees or surprises, which I greatly appreciated.

Packing and Handling: The packing team was meticulous in handling my belongings. They used high-quality materials to ensure that everything arrived at my new home in perfect condition. Fragile items were given extra care and protection.

Timely Pickup and Delivery: The movers arrived on time for both the pickup and delivery phases of my move. They were efficient in loading and unloading, which helped reduce the overall moving time.

Friendly and Professional Staff: Every member of the Grace Removals team was friendly, courteous, and professional. They answered all my questions and concerns throughout the process, making me feel confident in their abilities.

Attention to Detail: Grace Removals paid attention to even the smallest details. They labeled all my boxes clearly, making unpacking a breeze. They also ensured that my furniture was reassembled correctly in my new home.

Communication: Communication was excellent from start to finish. I was kept informed about the progress of my move, and the team was responsive to any inquiries I had.

Affordable Pricing: While their service was top-notch, I found Grace Removals' pricing to be competitive and fair. The quality of service I received more than justified the cost.

In conclusion, Grace Removals made my move a stress-free and positive experience. Their professionalism, attention to detail, and commitment to customer satisfaction set them apart from other moving companies I've used in the past. I wholeheartedly recommend Grace Removals to anyone in need of reliable and efficient movers. They truly made my transition to a new home a pleasant one.

7 de octubre de 2023
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Caleb,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Couldn’t fault it

Couldn’t fault it! They managed my interstate move and it all went well!

3 de septiembre de 2023
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Clare,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Professional service

The customer service from Luca who came onsite to determine our needs was fantastic and his team who did the heavy lifting on the day were very professional, and helpful. I could see they worked well together to coordinate how to move one particular item which was more difficult. Everything ran very smoothly. Would highly recommend Luca and his team.

21 de agosto de 2023
Opinión espontánea
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Jennifer,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Valorada con 4 estrellas sobre 5

Great all-round service

Luca came out promptly and was very professional and thorough when it came to providing a quote. I had several removalists come to the office to quote but none could or would do all the things I needed them to do for this move.
The removalist team itself was friendly, careful and very hard working.

25 de julio de 2023
Opinión espontánea
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Ross,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

The most organised easy move we have done

The communication was really good. The guys were awesome and carefully wrapped all our furniture prior to loading it into the truck. They were fully prepared for every possible scenario and made the move very easy and stress free. A couple of damaged items were compensated for quickly.

3 de julio de 2023
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Catherine and Chris,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Delivered on an extremely tight deadline

The team worked on an extremely tight deadline with changing scope but managed to complete the whole project without any delays.
Special thanks to Gary Taffe and the rest of the team for coordinating all the efforts.

26 de junio de 2023
Opinión espontánea
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Valued Customer,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

I’ve made three intercontinental moves

I’ve made three intercontinental moves. Grace was the best! I moved from Washington DC to Sydney. Grace cleared customs, stored everything for a four-room house, and delivered all our items (including unpacking and assembling) to our new residence in Sydney. The staff were professional and pleasant, and they were prompt throughout (both on the phone and email). Thanks Grace! Sathi Clarke

19 de junio de 2023
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Sathi,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Valorada con 4 estrellas sobre 5

It was professionally executed and the…

It was professionally executed and the 'boys'wrapped the furniture well and securely. My sister ( in Townsville where the furniture was sent to) assured me that those who delivered the goods, were polite and assisted her with positioning the furniture where she wanted. She was pleased.

4 de junio de 2023
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Louise,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Complicatec move done with ease

I had a complicated multi site interstate move. Grace were professional, half the price of another quote i got, and on time at all four sites. Definitely recommend and will use again.

31 de mayo de 2023
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Julia,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Absolute professionals

Luca and his team did a great job for us at ANU. Our job was a fairly complex project and Grace managed it with diligence and professionalism. Communication and planning were excellent. They were very flexible with our multiple change of plans. Will definitely reach out to Grace again for our next job.

17 de mayo de 2023
Opinión espontánea
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Sareh,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Efficient and friendly

29 de abril de 2023
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Di,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Great service with employees who obviously enjoyed their work

Overall I found the company to be very good. Having used them several times before during RAAF removals, I knew they had a good reputation. Uplift was good except they arrived at 6.20AM!! when I was first told 11am and then the day before told 7.30AM !!
A few things they packed (I had packed most of the items myself so their packing was minimal). could have been done a bit better (heavy things on top of wine glasses -glasses put in bottom of carton), but luckily they survived the trip. Overall the uplift was very good. Delivery was excellent. Communication beforehand was good and they arrived on time. The 'group' were full of fun and laughter, so obviously enjoying their job!! Things were put exactly where I had asked and nothing was too much trouble to move. Would certainly use Grace Bros again and recommend to friends and family

3 de abril de 2023
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Wow...6:30am is way too early to get started...We'll look into this to find out what happened. Thank you - Jenni for your kind review and we hope you have a wonderful Easter break in your new home.

Valorada con 5 estrellas sobre 5

Helpful

Helpful, patient, uncomplaining people - everyone! Will certainly use Grace again & highly recommend them. Tailored my move to my specific needs.

31 de marzo de 2023
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Ellen,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

The whole process was smooth and…

The whole process was smooth and efficient.
We were informed all the way of the progress.

23 de enero de 2023
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Steve and Jill,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Great service

Luca is very efficient and friendly. The removalists (different people on the two occasions I have used Grace recently) are all awesome and will go the extra mile :)

24 de enero de 2023
Opinión espontánea
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Amy,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Worth the wait

They arrived a bit later than expected but it was worth the wait. The team were really friendly, communicated well and faced a seemingly overwhelming job with hardwork and problem-solving skills. Really happy with how it all went.

31 de enero de 2023
Opinión espontánea
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Annette,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

It was great experience

It was great experience. The professional advises and responses received when needed. Thank you all, especially to Morgan who was really helpful and professional.

29 de noviembre de 2022
Logotipo de Grace Removals Group - Canberra

Respuesta de Grace Removals Group - Canberra

Dear Valued Customer,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

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