Grace Removals Group - Melbourne Opiniones 

244
•
TrustScore: 4.5 sobre 5

4,5

195-201 Princess Highway, 3803 Hallam, VIC, AU

•

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent experience! This is my third time using Grace. First, from New Zealand to Australia, then from Australia to Denmark, and then to Bulgaria. I also made use of Grace storage in Melbourne an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have experienced two moves from Australia to Italy in an 18-month period. Grace Removals in Australia for logistics, packing and shipment; and Schmidt Global Relocation BV were the European partne... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had our movers Nick, Max and Sam move all our big items from our property in Wyndham Vale, to an hour way in Craigieburn. All three lads were firstly very polite, accommodating, ensured all our... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service from the first visit by Nick, till final drop-off at our new home. The removal crew worked hard and fast at both ends, they were friendly, courteous and happy at all times. We contac... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Empresa de mudanzas
  2. también en la categoría
  3. Servicio de envíos
  4. Servicio de logística

Escrito por la empresa

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Información de contacto

  • 195-201 Princess Highway, 3803, Hallam, VIC, Australia

  • 1300725991

4,5

Excelente

TrustScore: 4.5 sobre 5

244 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,5

Todas las opiniones

(244)

269 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Move from Wyndham Vale to Craigieburn

Had our movers Nick, Max and Sam move all our big items from our property in Wyndham Vale, to an hour way in Craigieburn.

All three lads were firstly very polite, accommodating, ensured all our belongings were moved and placed safely, and executed the move in an efficient manner.

Overall great experience from the team, from comms before the move to the move itself.

16 de octubre de 2025
Opinión espontánea
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Hi,

We're happy to hear that you had a positive experience. We appreciate your kind words regarding the team's service. Thank you for your positive feedback!

Kind Regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Good company

Good company, removal process was smooth.

13 de octubre de 2025
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Colm,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Polite helpful and SUPER STRONG

Polite helpful and SUPER STRONG
Great work highly recommended
Addy & John

8 de octubre de 2025
Opinión espontánea
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Addy and John,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

From my first enquired email

From my first enquired email , I received nothing but support from Grace removals . Katheryn was so helpful and made the whole experience very easy .
Our products were collected and packed with such care and all arrived in Ireland in perfect condition.
I would highly recommend Grace removals to my family and friends and will definitely use them in the future .

6 de octubre de 2025
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Jane,

We're delighted to see that you enjoyed your experience with us! Thank you for leaving us a rating.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

The team were amazing

The team were amazing. Uplifted everything quickly and without issues. Thanks Max and Navajot. Thanks heaps

6 de octubre de 2025
Opinión espontánea
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Ashley,

Thank you for choosing Grace and leaving a review. We're glad to hear that you had a good experience, and we look forward to seeing you again soon.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Interstate Move to WA

Moved my entire house from Melbourne to Karratha in WA including 2 X cars and our pet dog. Fantastic service for the house removal and excellent co-ordination and supervision among the specialist movers for the cars and dog which made everything seamless. Would definitely use Grace removals again. Highly Recommended.

11 de agosto de 2025
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Tony,

We appreciate your positive feedback and are grateful for the rating! We hope to have the pleasure of serving you again soon.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Excellent service

5 de octubre de 2025
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Jock,

Thank you for using Grace. We’re glad you enjoyed your experience with us. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Veer and Max were great!

Veer and Max were great- super kind and enthusiastic and worked so hard … even in the face of a very tricky bed to assemble. Highly recommend!

4 de octubre de 2025
Opinión espontánea
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Natalie,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

I used Grace Removals in collaboration…

I used Grace Removals in collaboration with Solaris Relocation in the UK to ship and deliver my belongings. They did a fantastic job, and my partner and I are extremely happy with the service. Everything arrived safely with no damage, a huge contrast to a previous company I’d used, which unfortunately delivered some of my furniture with water damage. I’m truly grateful I found Grace, and I would absolutely recommend their services. A definite 10/10, and I’d use them again without hesitation.

2 de octubre de 2025
Opinión espontánea
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Vicky,

We're happy to hear that you had a positive experience. We appreciate your kind words regarding the team's service. Thank you for your positive feedback!

Kind Regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Moved from Sydney ti Melbourne

Moved from Sydney ti Melbourne, only took three days door to door. I had been getting quotes from other places as well and grace quoted the best price and shortest time. Very happy everything went smooth and guys are very professional all the time. Big thanks to Sydney and Melbourne time! Professional, on time, good price, will always recommend Anky and Nick

3 de octubre de 2025
Opinión espontánea
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Andrew,

We're happy to hear that you had a positive experience. We appreciate your kind words regarding the team's service. Thank you for your positive feedback!

Kind Regards,
Grace Customer Service

Valorada con 4 estrellas sobre 5

We have been very satisfied

We have been very satisfied with our entire process of moving from Australia to Denmark. Grace has been professional and helpful throughout the process. Their price is definitely worth their work

24 de septiembre de 2025
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Anja,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Relaxed and thorough move!

Nick and max assisted my family and I with a local move but was a big job, under adverse weather conditions they did a fantastic job, they were quick yet very thorough. Kind courteous and polite they got the job done effortlessly. There was no stress on the day they were fantastic. Highly recommend Grace removals and a special thankyou to Nick and Max on a job well done.

22 de septiembre de 2025
Opinión espontánea
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Angela,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Valorada con 2 estrellas sobre 5

One word to summarise our experience – Disappointing.

We have appointed Grace as the moving company to ship our goods from Melbourne to the UK. And one word to summarise our experience – Disappointing.

- The moving consultant provided misleading and incorrect information during the consultation, which resulted in unexpected delivery fees.

- Staff, including the consultant, co-ordinator and international manager, failed to offer any helpful solutions and avoided taking responsibility for their mistakes. No compensation was provided.

- One box was nearly lost due to the failure to apply the correct label, and no assistance was offered. We have to deal with the local shipment partner ourselves in the UK to sort it out together and found the missing box with no label attached.

- Several pieces of furniture were damaged or broken. No apology was given, and only a computer-generated form was sent in response.

- The shipment was severely delayed. During the consultation, the consultant guaranteed that our shipment was on an ideal schedule; based on this assurance, we chose Grace over other companies. No warnings about potential delays were communicated. It appears the consultant was primarily concerned with securing a signed contract as quickly as possible. Communications after signing the contract was slow.

One fair compliment I would give is to the movers on the day. They were polite, helpful, and handled our belongings with care when moving them from our apartment to the lorry.

23 de septiembre de 2025
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Mr Lee,

Thank you for getting in touch with us. We take our customer service very seriously so we’d like to apologise that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.


Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

PEACE OF MIND

PEACE OF MIND
I recently moved from Melbourne to Western Australia. As well as my house contents I had to relocate my very elderly cat and also my car.
Grace Removals handled everything. This gave me great peace of mind. Their communication was excellent. The team that packed up the house were very professional.
Jet pets were engaged to transport the cat and arrange his boarding for a couple of days. Jet pets were exceptional. I particularly enjoyed the reports that they sent with photos.
Transporting the car was problem free. Picked up on time and delivered earlier than I expected.
I would gladly recommend Grace Temivals

21 de septiembre de 2025
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Robyn,

We're happy to hear that you had a positive experience. We appreciate your kind words regarding the team's service. Thank you for your positive feedback!

Kind Regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Will only use Grace in future

We have used Grace Removals twice now and both times they have been amazing. The team go above and beyond what is expected I.e like making sure the washing machine is connected and working. We moved interstate and had a few hurdles with our settlements, Grace were accommodating and so easy to deal with. We will always use Grace in the future if we are moving.

11 de septiembre de 2025
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Charmaine,

We appreciate your positive feedback and are grateful for the rating! We hope to have the pleasure of serving you again soon.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

We received our furnitures and goods in…

We received our furnitures and goods in perfect conditions.
Nick & Max were wonderful and worked really hard in a very difficult moves . Thank you !

18 de agosto de 2025
Opinión espontánea
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Cindy,

We appreciate your positive feedback and are grateful for the rating! We hope to have the pleasure of serving you again soon.

Kind regards,
Grace Customer Service

Valorada con 2 estrellas sobre 5

Disappointed

All of our wooden furniture (teak, 1960s, Danish and quite rare) arrived damaged. The “heavy duty” bubble wrap was insufficiently used to protect from damage en route. The removalists also taped directly on to the wood, so (when gently removed) the finishes were damaged further. The delivery firm (separate to Grace) stated that the packing was quite below their standards with incorrect boxes used, boxes not cut down, and items packed poorly in quite a few instances. Our other items arrived in tact but the experience left a bitter taste in our mouths as we expected better from a premium company that charges premiums prices.

30 de abril de 2025
Opinión espontánea
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Nick,

Thank you for getting in touch with us. We’re sorry to hear that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Great experience

The team here were great. They were able to travel a long distance and get the job done quickly. They handle my items with care, and helped set up some things as well. They also constantly checked it and asked if I had any issues!!

Shout out to Nick and Aditya

31 de julio de 2025
Opinión espontánea
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Caleb,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Crown Storage (Grace Removals) Sukh and Ankush

Sukh and Ankush did a great job delivering our old family contents after many years in storage. Thank you for your great work today!

23 de julio de 2025
Opinión espontánea
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Nicholas,

We're happy to hear that the delivery of your family's belongings went so well after a long time in storage. Thank you for sharing your positive experience with us!

Kind regards,

Valorada con 5 estrellas sobre 5

Grace Removals were great.

Grace Removals did a great job moving our household items. They were very helpful and professional.

15 de julio de 2025
Logotipo de Grace Removals Group - Melbourne

Respuesta de Grace Removals Group - Melbourne

Dear Amy,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más