Grace Removals Group - Perth Opiniones 

340
•
TrustScore: 5 sobre 5

4,8

236 Berkshire Road, 6058 Forrestfield,, WA, AU

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great from delivery through collection of packing materials (we moved from overseas, so they were our local contact at delivery, Grace Perth) Delivery team moved through everything in no time and wi... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Personally we had a stressful experience with Grace. Our movers arrived mid-day as they had a delivery before us. Grace lacked communication. Our move was an all day move, and we still spent driving... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Atul and his team did a fantastic job with our move. They followed all instructions carefully and handled what was a very large move with professionalism and efficiency. We were especially impres... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We downsized from a large home to an apartment over a four day period (2 days packing, 1 very long day moving things to our apartment and 1 day moving things to our storage unit.) There were unforesee... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Empresa de mudanzas
  2. también en la categoría
  3. Servicio de envíos
  4. Servicio de logística

Escrito por la empresa

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Información de contacto

  • 236 Berkshire Road, 6058, Forrestfield,, WA, Australia

  • 1300725991

4,8

Excelente

TrustScore: 5 sobre 5

340 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(340)

270 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great communication

Great communication.
Friendly no - fuss service.
On time. Carefully packaged and handled. Very happy.

30 de junio de 2023
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Jenny,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

This is why you go with the best!

We had an excellent professional consult months in advance. The services on offer cater to every requirement. When things didn't go to plan with a very difficult 10 seater marble table that weighed a tonne, the team at Grace were on the ball with alternative solutions in the nick of time. They were courteous, helpful and very quick. I have moved many times and this by far was my most efficient experience.

29 de junio de 2023
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Gabrielle,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Valorada con 1 estrellas sobre 5

Poor after sales

Wow . Such a trusted company so that is why I went with them . Within moments they broke a roller door . Many many calls to them and still no call back or any communication from them on how the roller door will be fixed . I strongly suggest all owners be there around them as they enter your home . Not happy with their extreme lack of open accountability and communication

9 de junio de 2023
Opinión espontánea
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Hi Jamison,

We’re sorry to hear about your recent experience with Grace. Thank you for getting in touch with us so we can look into this issue. We’ve passed on your details to a Grace representative who will be in touch with you shortly to resolve the matter.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Grace staff are helpful and reliable

Grace staff are helpful and reliable. Our move was effortless from start to finish. Moving day can be stressful and problems can arise. Nothing was too much trouble for our delivery crew. We would highly recommend Grace and would definitely use their services again. Great work and thank you.

31 de mayo de 2023
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Ange,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

They were very helpful and kind staff…

They were very helpful and kind staff made my families move very easy and less stressful

11 de mayo de 2023
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Dewald,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Friendly staff packed carefully and…

Friendly staff packed carefully and delivered carefully and on time

28 de abril de 2023
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Nigel,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Great customer service

Great service on pre-pack and on the day of removal. Helpful friendly staff who placed our furniture exactly where we told them to.

24 de abril de 2023
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Linda,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Uplift and Delivery to Perth

Moved from Broome to Perth - removalists on time, friendly and kept in contact with me. Kurtis (Perth Office) very helpful with unloading - no breakages or concerns.

24 de febrero de 2023
Opinión espontánea
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Janene,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Excellent company

This company is doing really well. We used the for removals from Mandurah in WA to our UK home, and thanks to Melinda and her colleagues all went well and according to plan with no dramas. Would recommend Grace for your removal services large or small.

13 de abril de 2023
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Colin,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Excellent experience with both teams at…

Excellent experience with both teams at the departure and destination. Professional, flexible and many thanks! Especially given the extremely hot conditions and weekend exceptional delivery. I will certainly use their professional service again

6 de abril de 2023
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Lily,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Had a few hickups with damages

Had a few hickups with damages, but was well dealt with by the Customer Service Team. Thank you very much for your assistance in resolving our concerns Shelley Gordon.

6 de abril de 2023
Opinión espontánea
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Patrick,

Thank you for providing us with feedback. Apologies for all the inconvenience it has caused you. I will let our operations know about this. We will make sure to use this review to make moving with Grace an even better experience.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Richard,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Client service right from initial…

Client service right from initial contact was wonderful

28 de marzo de 2023
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Sue,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Kirrily,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer.

Kind regards,
Grace Customer Service

Valorada con 4 estrellas sobre 5

28/02/2023

28/02/2023
grace removals Perth
our experience was good once we worked out the budget we had for them to work with,
the emails back and forth were a bit slow
the guys that came out to pack and load container were FANTASTIC and the best part of the experience
Now we hope the second half when it arrives in NZ is just as good

25 de marzo de 2023
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Glenn,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Adelaide to Perth

The guy that packed our house did an incredible job and I couldn't be happier with how thorough he was and the level of care put in to packing our valueables.

Both the uplift and drop off team were friendly, very hard working and took care not to damage the houses and our furniture

I've relocated interstate 3 times and this was the best experience yet

22 de marzo de 2023
Opinión espontánea
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Stew,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

The removal into our unit was carried…

The removal into our unit was carried out in a professional manner, under pretty awkward conditions, very narrow driveways and not a lot of room to manoeuvre a truck of any size.
We were called at around about 9.00 am and told that they would not be arriving till about 11.30 am as two other loads were in front of ours, we got another call at about 11.00 am telling us that they were 20 minutes out and they arrived on time.
The two guys that did the job Carl Penheiro and Cameron Lowe worked together and got the job done very quickly.
They had a small problem with our electric beds but between them they sorted it out and got them operating properly.
I would recommend Grace Removals to family and friends.
Rodney and Patricia Peters.

21 de marzo de 2023
Opinión espontánea
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Rodney,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Grace embraced the move !

The initial sales rep and office staff were all very good and professional. The collection of goods from our old house was carried out very efficiently ,the people were very friendly and hard working . Goods were stored at the facility for a couple of weeks and re delivered to our new house, with a different crew who were again, very friendly well mannered and diligent. Thanks to all involved and a collective well done to Grace. Sean

16 de marzo de 2023
Opinión espontánea
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Sean,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Valorada con 1 estrellas sobre 5

Poor - Would not use again

Awful - Poor staff communication, lack of communication with customer, double booking for pickups, misinformation but that's not even the extent of it.

They told me they had the delivery date set for a month after the pickup date even though I was only moving within the same state and never asked for a delayed delivery date? I waited two weeks for it to arrive and then called, ended up being told my stuff had already been delivered when it hadn't. It was just sitting at the destination depo waiting for the false "delivery date". If I hadn't followed up myself about where my items were, I would have been waiting a month for no reason. Perth team said they would sort it out for me, but I never got a call back to confirm delivery. I called the destination depo directly a day later and had to organise the delivery myself as they hadn't been contacted or made aware of the situation by perth.

8 de febrero de 2023
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Serena,

We’re sorry to hear about your recent experience with Grace. Thank you for getting in touch with us so we can look into this issue. We’ve passed on your details to a Grace representative who will be in touch with you shortly to resolve the matter.


Kind regards,
Grace Customer Service

Valorada con 5 estrellas sobre 5

Would highly recommend

Two guys turned up, really nice pleasant blokes. Ask where we wanted our boxes, explained we wanted some in the house and some in the garage. After 90 mins they knocked on the door to say they had finished. No problems, smooth delivery what else can you ask for?
Would highly recommend Grace without hesitation.

15 de marzo de 2023
Opinión espontánea
Logotipo de Grace Removals Group - Perth

Respuesta de Grace Removals Group - Perth

Dear Mr John,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

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