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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I wasn't sure if this was a genuine site, I did some checks first, looked up reviews etc. In the end went ahead and ordered my husband a rain coat. The company had good contact and kept us info... Ver más

Valorada con 5 estrellas sobre 5

Excellent service from start to finish. I ordered a large batch of Kiddies P.J”around about Midnight on the Friday & they arrived Sunday afternoon. All present & correct on their hangers too. Extre... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent Seller A* 👍🏼 received all 5 pairs of pjs today, great price and look so cute on! Thankyou for her favourite character pjs! Speedy delivery very happy with purchase! 🥰 ( defo will be order... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great selection of character nightwear. So many characters and different styles to suit the time of year. Fantastic prices and great quality nice and light nighties. My daughter is over the moon with... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa infantil
  2. Tienda de ropa para bebés
  3. Tienda de ropa de cama
  4. Mayorista de ropa y tejidos
  5. Tienda de ropa
  6. Tienda de golosinas

Escrito por la empresa

Grants Retail Ltd is a small family run online business selling officially licensed character textiles. We started in 2020 with the aim of being affordable to all and are always looking at new ways of being family freandly and affordable. Retail/Wholesale Lounge Pants Men's Pyjamas Women's Pyjamas Older Kids Pyjamas Toddler Pyjamas Baby Pyjamas Pants Vests Robes Bedding Sweets Towels Blankets Summer/Winter hats Gloves & More Disney, Marvel, Warner Brothers, LOL & More


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

471 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

You will not necessarily receive the items you think you have bought or pay the price per item you think you have agreed to pay..

The turn around time is very good and the website easy to use but the fact is that it completely misrepresents the actual service..... 

My intention was to buy two bags of Lemon Bon Bons face value £1.00 each which seem to be difficult to get hold of in the shops for some reason....

As the shipping cost is £3.15 for one packet or 16+ packets, I padded my order out with numerous other sweets (which are all freely available from almost any retailer at around £1.00 per packet and which I did not particularly want) in order to bring the cost per packet down to around the face value of £1.00, although with the P&P it still works out more..

The vendor then removed the lemon bon bons (the only item I actually wanted) from the order and sent a refund (which happens to be less than the price I paid - I hope this was just an oversight).

I was left with a load of unwanted sweets, all of which I could have picked up from the local supermarket at a much cheaper price (when taking P&P into account)....

If you were to take this policy to the extreme, I could be placing an order for 35 x £1.00 packets of sweets thinking I am going to get them for £1.00 per packet (P&P is free with orders over £35.00) and without any consultation, am refunded the value of 34 packets and am essentially left to pay £4.15 for the remaining £1.00 packet; an eventuality that is NOT made clear at the outset and if it was, I would NOT have gone ahead..

When I pointed this out to the vendor, he referred to the small print. I accept it does state this practice in the website's 'refund policy' but why would anybody look there? This is not a refund issue (as it arises before the items have even been dispatched) but one of straightforward misrepresentation of the service offered (unless you have gone through the finer points of the inappropriate section of the small print) ..

In essence when you click on an item, you are given the impression it is in stock and you will receive it for the net price you have accepted to pay but this is NOT the case and while there is the option to return items, this is at the buyer's cost .... I will end up having to pay £3.15 having received or achieved absolutely nothing!

21 de marzo de 2023
Opinión espontánea
Logotipo de Grants Retail Ltd

Respuesta de Grants Retail Ltd

Thank you for your review and again we are sorry that the lemon bon bon packets were damaged and that we were not able to sent you these. I have also had a look into your refund and can see that you are only short of 3 packets and not 4 as already mentoned in the email trail and I am sure you will see this when you recieve your delivery as your items have not been delivered yet. Again we are more then happy to refund you for your order if you are not happy when you recieve your delivery.

Valorada con 5 estrellas sobre 5

5 stars!

Fantastic experience! Everything is excellent quality and shipping was so quick.

2 de marzo de 2023
Logotipo de Grants Retail Ltd

Respuesta de Grants Retail Ltd

Thank you for your review!

Valorada con 5 estrellas sobre 5

Great website

Great website, easy to navigate, great value, fast delivery & updates. Have recommended site to friends.

21 de febrero de 2023
Logotipo de Grants Retail Ltd

Respuesta de Grants Retail Ltd

Thank you for your review!

Valorada con 5 estrellas sobre 5

Great value

Great products at an affordable price

1 de marzo de 2023
Logotipo de Grants Retail Ltd

Respuesta de Grants Retail Ltd

Thank you for your review!

Valorada con 5 estrellas sobre 5

Unbeatable prices for Characters Pjs

Really great prices for childrens pyjamas, much cheaper than elsewhere with better quality(pictures remain after washing) with a wide range of choice on a very easy to use website.Quick shipping.

28 de febrero de 2023
Logotipo de Grants Retail Ltd

Respuesta de Grants Retail Ltd

Thank you for your review!

Valorada con 5 estrellas sobre 5

Great products fast delivery

Great products fast delivery never used site before wasnt sure but can't complain recommend to all good prices got the mickey pjs nice material grandson loves them

28 de febrero de 2023
Logotipo de Grants Retail Ltd

Respuesta de Grants Retail Ltd

Thank you for your review!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, highly recommended. Delivered in person 2 days after order. Would definitely order again. My kids loved their pjs.

26 de febrero de 2023
Logotipo de Grants Retail Ltd

Respuesta de Grants Retail Ltd

Thank you for your review!

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