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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Superb Irish Company . The hampers were praised by people I sent to and the communications and delivery exceptional. I spoke to one of the staff there and could not have been more helpful.The artisan... Ver más

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Valorada con 5 estrellas sobre 5

I've placed orders with Grape & Bean twice in the last year. The experience was excellent both times. They have a good selection of high-quality, and good value, products. The web site looks good a... Ver más

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Valorada con 5 estrellas sobre 5

The wine I initially ordered was not in stock. They contacted me almost immediately and offered a change, which I happily accepted. Customer service appears to be an area in which the company thrives.... Ver más

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Valorada con 5 estrellas sobre 5

I have been ordering from the off licence for the last couple of months and I am very happy with their selection. Also, customer service is excellent as they promptly follow up when there are delays w... Ver más

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Información sobre la empresa

  1. Tienda de alimentos gourmet
  2. Proveedor de regalos corporativos
  3. Tienda de café
  4. Tienda de canastas de regalos
  5. Tienda de vinos

Escrito por la empresa

Gourmet food, wine & gifts from real sustainable family producers Shipped direct to you door in Ireland plus 24 other countries worldwide


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

231 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(231)

67 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Miss their Abbeyleix shop.

Good value. I usually stop at their store in Abbeyleix but unfortunately it closed down . Their online store is good.

29 de abril de 2024
Logotipo de Grape & Bean

Respuesta de Grape & Bean

Thanks Brian. We appreciate you sticking with us. We're adding new things to the website regularly. All the best. Tony

Valorada con 5 estrellas sobre 5

Easy to order and choose products

Easy to order and choose products.
The person who received the hamper, was really impressed and delighted with it

29 de abril de 2024
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Respuesta de Grape & Bean

Thanks for your order and kind feedback. All the best from Grape & Bean

Valorada con 5 estrellas sobre 5

Excellent reliable service

This is my third time to order with Grape & Bean. Always reliable and quick service. Presentation of the wine box is great and our clients are happy to receive them.

26 de abril de 2024
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Respuesta de Grape & Bean

Thanks Carmela. Your review is very much appreciated. As are your orders :) We promise to keep doing our best every time

Valorada con 3 estrellas sobre 5

The hamper arrived a day late

The hamper arrived a day late, which was annoying since it was a birthday present and the recipient went away on holiday the next day. I did note that the package spent a long time being processed by DPD, so probably not G&B’s fault. I am unable to comment on the contents as yet.

29 de abril de 2024
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Respuesta de Grape & Bean

Hi Chris
I'm sorry to hear that you were disappointed. Thanks for letting us know though.
We do communicate that our couriers don't deliver at the weekend (in our shipping information on the product page and elsewhere) but we are going to try to find ways to make that clearer.
We received your order at the weekend so the earliest we could ship was monday for delivery Tuesday.
Our goal is for both the sender and recipient to be happy so this is important to us.
Thanks for your order and feedback
All the best
Tony

Valorada con 5 estrellas sobre 5

Super fast delivery

Super fast delivery, excellent customer service & very pleasant to deal with. I definitely recommend this company &!the people who run it.

8 de abril de 2024
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Respuesta de Grape & Bean

Thank you Louise. We appreciate your kind words very much :)

Valorada con 5 estrellas sobre 5

The willingness of a staff member to…

The willingness of a staff member to personally deliver a ‘last minute’ significant birthday gift (on the required date rather than having to wait for the courier service the following day) spoke volumes for excellent customer service! Thank you!

20 de marzo de 2024
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Respuesta de Grape & Bean

Thanks Pat

Valorada con 3 estrellas sobre 5

The website seemed to have issues with…

The website seemed to have issues with ordering delivery to Dublin but billing in the UK. Also, I discovered there is no messaging ie nowhere to write a birthday message (!!?!) to my 92 yr Aunt. I selected Grape & Bean as they offer Irish produce and non-alcoholic hampers that don’t include toffee or really sugary gifts. However, it’s not clear when the delivery date is. The hampers appear good, however the website really needs to be updated

8 de marzo de 2024
Opinión espontánea
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Respuesta de Grape & Bean

Hi Susan

Thanks for the feedback

Those things are possible and are used every day by our customers but I would be very interested to hear more about your experience (in case there is something else we need to do).

Please feel free to email me on tony@grapeandbean.ie and we will try to figure this out for you.

All the best

Tony

Valorada con 5 estrellas sobre 5

The shopping experience was very easy&…

The shopping experience was very easy& they e mailed me a reminder . My friend was delighted with her hamper and the packaging

16 de febrero de 2024
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Respuesta de Grape & Bean

That's great Rosemary. Thank you for the review ☺️

Valorada con 5 estrellas sobre 5

Easy button for a thoughtful gift!

Very easy and clear online site to navigate, great selection and groupings for various events and food restrictions. Timely delivery and reasonably priced. The food and beverage offerings were varied and quality!

15 de febrero de 2024
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Respuesta de Grape & Bean

Thank you for the great review 😊

Valorada con 4 estrellas sobre 5

Excellent product for a gift and great…

Excellent product for a gift and great service. The only issue I had was that your delivery courier just left the product that I purchased as a gift on the doorstep of the recipients home which was very disappointing, as it is a food product.

8 de enero de 2024
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Respuesta de Grape & Bean

Thanks for the feedback Mark. We will look into that and keep trying to improve. All the best

Valorada con 5 estrellas sobre 5

Absolutely brilliant hamper

Absolutely brilliant hamper - my parents loved it and commented on how well presented it was. Was delivered early, well before my dad's birthday which was perfect as otherwise I'd be worrying it wouldn't arrive on time! There was very good communication and it was a great service from start to finish. Wouldn't hesitate to order again from Grape and Bean!

4 de enero de 2024
Opinión espontánea
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Respuesta de Grape & Bean

Thank you for the great review! We are always delighted when both Sender and Recipients are happy. That's what we're here for :)

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