The Great Wine Co. Opiniones 3393

TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

In addition to 6 bottles of our favourite Rose, we picked another selection of wine, quickly delivered using DPD in very well packed box. First bottle of Red opened was the Capeline Syrah Grenach... Ver más

Valorada con 5 estrellas sobre 5

Good choice of unusual wines. Great offer with the 20% off bank holiday offer and a discount code too. Delivery was well announced and the packaging was amazing - there was no chance of damage dur... Ver más

Valorada con 4 estrellas sobre 5

Very good pricing (on offer) and an interesting selection of wines not often seen elsewhere. Arrives very soundly packed. Drops one star for not being able to specify delivery day (although it does... Ver más

Valorada con 5 estrellas sobre 5

I have been buying from this company for quite a few years. Always efficient, very well packed wine, delivered by a reliable courier, absolutely nothing negative to say about them at all. Keep up the... Ver más

Información sobre la empresa

  1. Tienda de bebidas alcohólicas

Información proporcionada por diversas fuentes externas

Wine is all about people. We are a company run by wine people. Our mission is to introduce you to the people who craft this wonderful drink with care, attention and passion. By doing so, we want to foster connections, share enjoyment and encourage enthusiasm. We bring you the full, kaleidoscopic picture of vineyards, places and people. In our seasonal world, we’ll bring you what’s good on the day, and point you to the right wines for the season’s flavours. We know that great wine experiences are personal, so we’ll always put you, the wine drinker first. Allow us to listen and learn, and we’ll make sure that you get the right wine, for the right reason.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 61% de las opiniones negativas

Suele responder en menos de 2 semanas

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Valorada con 5 estrellas sobre 5

Great Wine

easy to order, great selection, delivered on time. great service from a very good company.

6 de mayo de 2026
Valorada con 1 estrellas sobre 5

Avoid

Bought a special bottle for an occasion. Paid for express delivery. DPD did not follow instructions and didn’t deliver. They rescheduled for the Monday (original delivery was Friday). I checked all the delivery instructions were up to date. Again the bottle was not delivered. This meant we missed the occasion the wine was ordered for. I requested a refund. I had a response on April 27th saying they could see there had been two attempts to deliver to the wrong location and they would process a refund as soon as the wine was back at the depot. That was 10 days ago. No refund and no communication. Extremely poor.

23 de abril de 2026
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Respuesta de The Great Wine Co.

Thank you for your comments and for taking the time to give the breakdown of events here. Having reviewed what has happened and now spoken to our customer services team we agree fully that your experience of using our service has been extremely poor and well below the level that we are aiming for. Errors occur of course but both our response and that of our courier have been woeful and we're very sorry this resulted in your delivery missing the occasion. A resend should have been arranged quickly as should communication with you to let you know what was going on. Although it shouldn't have got to this stage, the refund should have been processed immediately and again communications sent to you. The refund was processed on 12th so this should be with you but this is unacceptably too late. By way of an apology we would like to send you something , if this would be acceptable?

Valorada con 5 estrellas sobre 5

Good choice of unusual wines

Good choice of unusual wines.
Great offer with the 20% off bank holiday offer and a discount code too.
Delivery was well announced and the packaging was amazing - there was no chance of damage during delivery as bottles were secured well in the box.
The Frost Pocket Sauvignon wine that I purchased was also lovely.

30 de abril de 2026
Valorada con 5 estrellas sobre 5

I have been buying from this company…

I have been buying from this company for quite a few years. Always efficient, very well packed wine, delivered by a reliable courier, absolutely nothing negative to say about them at all. Keep up the good work. 👏👏🥳🥳🌞😎

23 de abril de 2026

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