Although a bit of a cumbersome process to find the office, once we were there, Amy was amazingly efficient and set us up with a great car. She also gave us a few perks because of the long (3 week) ren... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónHoliday Inn M4J4, 239 Sipson Road, West Drayton, UB7 0HW London, Middlesex, GB
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Consulta las opiniones de los clientes
Pick up was from a ver busy location so there was a queue and a delay. I was not in a particular hurry however, but I would imagine this can be an inconvenience to some customers. Staff were very help... Ver más
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Office staff not very helpful and I ordered an automatic car but given a manual! Complained to the men that gave me the car at the rear of the pickup point and they were very helpful and gave me a r... Ver más
La empresa ha respondido
The Green Motion location was a hotel, closed but being renovated. We got a cab from the airport as the bus would be a long trip around hotels. The staff were pleasant and friendly. The car pick... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de alquiler de automóviles
- también en la categoría
- Servicio de arrendamiento de automóviles
Sobre Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Escrito por la empresa
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
Escrito por la empresa
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Información de contacto
Holiday Inn M4J4, 239 Sipson Road, West Drayton, UB7 0HW, London, Middlesex, Reino Unido
- 02086 197000
10% off when you book direct
3,5
Medio
17 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Good customer service and hassle free…
Good customer service and hassle free car pick up and return.
12 de octubre de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Pick up was from a ver busy location so…
Pick up was from a ver busy location so there was a queue and a delay. I was not in a particular hurry however, but I would imagine this can be an inconvenience to some customers. Staff were very helpful, particularly with upgrades. I have also mentioned before, that as a Premium Plus customer I do not understand the need to wait while the vehicle is inspected (albeit a fairly minor inspection) on return.
16 de agosto de 2026
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Hi Andrew Ormiston,
Thank you for your four-star review.
We appreciate your four-star rating and your feedback. We are glad you enjoyed the helpful service from our team, during your vehicle upgrade. At the same time, we hear your concerns regarding the wait time during peak hours at our busy location, as well as the delay during the return process for our valued Premium Plus members. We aim to balance thorough vehicle checks with speed and efficiency for our top-tier customers. We will share your thoughts with our operations team to refine our procedures and improve the overall check-in experience.
We hope to see you again soon.
Kind regards,
Green Motion International Customer Services.
Kind regards,
Green Motion International
ガソリンタンク満タン返却ではない ⁉
車は乗り心地も良く運転もし易くOKでした。
ただ、今までのレンタカーは満タンで借りて満タンで返すものでしたので、今回、ガソリンの量が真ん中辺で同じくらいの目盛りで返却する様に言われた時は驚きました。おおざっぱで良いと言われても、帰りの道であと何キロ走るからどのくらいガソリンを入れれば良いか計算をせねばならず、多分多めに給油して返却したと思います。英国ではこうしたレンタカーが増えているのでしょうか？
26 de septiembre de 2026
They looted money from people make sure when you sing just carefully
Very bad never go again this fraud company
14 de octubre de 2026
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for your review. We are glad the service felt seamless from booking through to return at Heathrow.
I would honestly say that Green Motion…
I would honestly say that Green Motion gives the best value for money with their cars. Customer support is always superb and the cars are in excellent condition. As a long-standing customer, I would not hesitate to recommend Green Motion to everyone!
12 de octubre de 2026
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for being a long-standing customer and for recommending us. We are glad you continue to find the cars in excellent condition, the support strong and the price good value.
Sehr gut vielen Dank für den Service.
12 de octubre de 2026
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Vielen Dank für Ihre Bewertung. Es freut uns, dass Sie mit dem Service in Heathrow sehr zufrieden waren.
The Manchester branch is not as good as…
The Manchester branch is not as good as London. But I got to know that they are franchise, hence the inconsistent services
12 de octubre de 2026
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
We understand that the service you received in Manchester felt less consistent than your experience in London. The review does not explain what happened at the Manchester branch, so we cannot address the specific difference here. If you would like us to look into it, please email a brief account and your rental reference privately to ics@cs.greenmotion.com.
I have used services of Green motion…
I have used services of Green motion Heathrow a number of times and can fairly say that I am a satisfied returning customer.
This rental experience was fairly good. Pickup was fast and convenient. Car was fairly clean. Fuel was not full tank so returning the same amount was difficult. I would prefer a full tank so that it is easy to fill full and return. Body and wind screen scratches were not accounted for in the pick up sheet and I had to show pictures and videos on my return. Staff was very polite and acceptable of the facts. Overall Good.
12 de octubre de 2026
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for returning to our Heathrow location and for the balanced review. We’re glad pickup was quick and the team handled your photos of the existing marks fairly at return. We also hear that a partly filled fuel tank made matching the return level awkward, and that the pickup record did not include the marks you saw. We’ll share those practical points with the location.
A empresa deveria colocar nos carros o…
A empresa deveria colocar nos carros o sistema para andar em Londres nas áreas restritas, igual a pedágios.
13 de octubre de 2026
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Obrigado pelo seu comentário. Percebemos a sua preocupação com a utilização do carro nas zonas de circulação restrita de Londres e com o pagamento das respetivas taxas. Se recebeu uma cobrança ou multa que gostaria de esclarecer, envie a referência do aluguer e o aviso em privado para ics@cs.greenmotion.com, para que a equipa possa verificar o que se aplica.
Green Motion Service
Generally good all round - my only issue is having to catch a bus that only leaves hourly from the airport to Green Motion - a tedious exercise!
1 de septiembre de 2026
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for your feedback. We’re glad the rental went well overall. We also understand that waiting for an hourly bus from Heathrow made getting to the office tedious; clear transport information matters when planning a collection.
Awesome customer service and great deal on a good car
Although a bit of a cumbersome process to find the office, once we were there, Amy was amazingly efficient and set us up with a great car. She also gave us a few perks because of the long (3 week) rental contract. Will definitely use Green Motion again next time we are flying through Heathrow.
8 de octubre de 2026
Opinión espontánea
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for sharing your Heathrow experience. We’re glad Amy made the handover efficient, helped with your three-week rental and provided a car you enjoyed. Your point about the office being difficult to find is helpful feedback.
The location was a hotel being renovated
The Green Motion location was a hotel, closed but being renovated. We got a cab from the airport as the bus would be a long trip around hotels. The staff were pleasant and friendly. The car pick up was fairly the same as other car rental locations, except a long walk to get the car.
The car was good, a BYD, but the interior hadn’t been cleaned when picking it up.
At drop off there was no to return to the airport, except the bus, not very clearly laid out. They said order an Uber, which we did and that was quick and easy.
Perhaps when the hotel opens it will be better arranged and more transportation options.
24 de septiembre de 2026
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for the detailed review. We’re glad the Heathrow team was friendly and that the BYD drove well. The long walk to the car, the interior condition at pickup and unclear return transport made the experience less convenient. Your account gives us useful detail about where the directions and handover need to be clearer.
DON’T Recommend
Insurance isn’t included for out of country rents even though on the booking it was supposed to included and they used the excuse of the credit card not being the same, and they charge you additional to cover the car ended paying close to 750 over my rental to cover it for 12 days, and London is a city enforced by cameras so foreigners are bound to get a fine, and yet over the fine they charge you 68 Pounds over the fine. 2 stars because the cars they offer aren’t back but service is terrible I would recommend them. Also if your planning to travel with the car even though it might say you can on the booking or online you can’t take the car outside of London according to the representatives that work there.
12 de octubre de 2026
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for setting out these concerns. We understand you dispute the insurance and cross-border information given at booking and collection, the additional charges, and the administration fee for a fine. We cannot determine the applicable terms or charges from the review alone. Please email ics@cs.greenmotion.com with your rental reference and the relevant booking documents privately so our customer services team can review the details and respond.
All good with one exception
Everything went smoothly on my rental from heathrow (Holiday inn). Location is great, staff is very friendly and helpful, and the pick-up and drop off process couldn't be smoother.
Two reasons for 4 stars vs 5. 1. the car was in OK shape. 50k miles and lots of dings, scratches, missing trim, etc. It worked fine, but glad I took lots of pictures and videos because some of th edings were challenged and I could prove they were there before. 2. the tire pressure on pick-up was low, causing some inconvenience (taking time to sort it out). Tires were fine, but this should be checked. I provided this feedback on drop-off.
Based on this experience, i would recommend.
10 de octubre de 2026
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for such a detailed, balanced review. We’re glad the Heathrow location worked well for you and that the team made pickup and return smooth. We also hear your concerns about the vehicle’s condition and low tyre pressure. We’re glad you had photos when existing marks were questioned, and we appreciate you raising the tyre-pressure issue at drop-off. If you would like the condition records reviewed, please send your booking reference and photos privately to ics@cs.greenmotion.com.
The van I received was very dirty and…
The van I received was very dirty and smelt of manure.
12 de octubre de 2026
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
We’re sorry the van you received at Heathrow was dirty and smelled of manure. That is an unpleasant condition in which to start a rental. Thank you for raising it.
Office staff not very helpful and I…
Office staff not very helpful and I ordered an automatic car but given a manual!
Complained to the men that gave me the car at the rear of the pickup point and they were very helpful and gave me a replacement auto car.
Thankfully they seamed to care about customer service not like the man who proceeded my reservation.
12 de octubre de 2026
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
We’re sorry the car initially provided was a manual when you had ordered an automatic, and that the office interaction felt unhelpful. We’re glad the team at the pickup point listened and arranged an automatic replacement. Thank you for recognising their help while also telling us where the service fell short.
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for your review. We’re glad your experience at Heathrow was satisfactory, and we appreciate you taking the time to share it.
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for your review. We’re glad the Heathrow rental process was simple, professional and efficient.
Not great customer service
Request for assistance to provide documentation to the insurance company, following damange to the vehicle, ignored. I am £1,300 out of pocket and this has been going on for months. Do not recommend this company - unprofessional.
3 de septiembre de 2026
Opinión espontánea
Respuesta de Green Motion Car and Van Rental - Green Motion London Heathrow Airport
We’re sorry your requests for documents for your insurer have gone unanswered for months after vehicle damage, leaving you £1,300 out of pocket. We cannot verify the correspondence or claim from this review alone. Please contact ics@cs.greenmotion.com if you would like us to examine the documentation request and case history.
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