Ohms Opiniones 10.068

Staff are pleasant to speak with.
Follow up action is either ineffective or non existent - so I have to follow up continually and have two issues unresolved.
Their 'HOLD' music is dangerously loud, deafening - I have told them this three times but nothing happens - becareful if you have the phone to your ear.

worst company I have ever came across.
stay away

Green network energy are still working behind the scene charging my bills and EDF are charging me the same???? I've gone to report this

Peggior esperienza in assoluto, è in stato fallimentare e comunque continua a sottoscrivere contratti.
Non è possibile avviare procedure di conciliazione con l'ARERA proprio perché è in fase di fallimento, non risponde ai reclami, non corrisponde indennizzi per ritardo di fatturazione e ritardo di risposta ai reclami, non restituisce i soldi a credito dei clienti, io non ho ricevuto nemmeno una bolletta di chiusura, con il ricalcolo dei consumi effettivi e con il bonus energia che mi sarebbe spettato. Altri migliaia di clienti stanno avendo gli stessi problemi.

I can't explain how great the G Network team were, I had Jorge and Emmanuel (team 60) come to add in my wire into the property and connect my wifi. Both employees were really efficient, respectful and so polite especially given that I was working from home and taking calls.

The wifi connected immediately and is obviously great! I can highly recommend :)

Had new boiler fitted water leaks left old water pipes charged me to clean system which had not been done .
Recommended through the gov new boiler system .

thank goodness I've found this site - I've had an ongoing dispute with EDF about any outstanding bill from GNE
they say I owe £ 3900
I've pointed out the ridiculous high usage on the final.bill and they have offered me a goodwill gesture of reducing the bill by £ 1000

I was so fed up.with this situation giving me sleepless nights

any money I was paying was coming of the owing GNE debt and so now I'm.£ 800 in debt to EDF

I've switched to a smart meter to keep track of my usage

I'm not going to accept the £1000 discount after reading all these other reviews and will look into raising a dispute with OFGEM

I have still not had a final bill from gne. I paid direct debits to them until my last one in June. I never had my meters read when I was transferred over to edf so how are they ever going to work out what I owe them or if I have any credit coming back to me. It’s very very frustrating!!!!}}

Left GEN 2 weeks before it went bust by switching service . They never gave new supplier a final bill and so EDF assumed I was switched to them . On online portal before I switched was in credit by over £400 (ofcourse not available now to prove it ) . But EDF saying I owe them money upto the switch date as I was able to prove I had switched in the end .
Raise dispute with energy ombudsman . Awaiting their decision .

Similar experience to others - gne told me to pay 73 pm for the last year as they had calculated my usage ( one night/ day heater) and now EDF have sent me a bill for 600+ quid.

EDF not interested in helping whatsoever - just interested in closing complaints ASAP and asking for good feedback …
Both companies are as unhelpful as each other and lie to customers re what they will do !
Disastrous

Hi,
I have also been lumped with a final bill of £3,600ish since the switch over. EDF have been very helpful but GNE are trying to tell me that this is an accurate reading... for my two bed apartment.
Just wondered if anyone had made any progress?

I too am in a similar situation now and have a final bill to pay of £560 (£814 in total as EDF didn't set up any direct debits so I'm 3 months behind on payments).

So far I have contacted CAB and they have provided the contact details of the GNE administrator Deloitte, however after calling them today they have now transferred the administration to a company called Teneo who we are waiting to hear back from. Once we have an update and hear back we will provide the contact details.

I'm not sure if the final bill is correct as I need some help trying to understand &and calculate them, but something doesn't seem right as I went from having credit of £150 to a debit or £250 in 2/3 months and since then the debt never stopped and increased even by paying £70/£90 direct debit for a year!

If anyone could point out someone to help would be great, CAB doesn't seem very helpful and I doubt that the administration company will be of any help.

I am absolutely disgusted with this company. I have been with them for a year and I am trying to switch to another supplier. I have been advised that I am due to pay them nearly £2000! I have been incorrectly billed during my time with them (their fault not mine). Their customer service is a joke. You have to call them before 8am to get through that day. I have spent days on the phone to them trying to resolve the issue. I am a 67 year old disabled pensioner who liveson her own - they really do not care. AVOID AT ALL COSTS!

Absolutely disgusted with how I have been treated by this company! I left EDF to go with GNE because EDF customer support were extremely discriminatory towards me and they also kept sending me very high bills without warning and not putting up my direct debits. I have a smart meter and am on their priority register.
I was very happy with GNE until they went bust and I was left with a £500 bill! I am disabled and on benefits because I am too ill to work.....where am I supposed to get that kind of money from? I also don't have any way of finding out if this is a correct amount.
I am now also in trouble financially with EDF because of this.....I now owe over £1000 and have no idea how I'm going to pay for it all and I keep getting threats despite having an agreement to pay a small amount each month!
Energy companies are evil, they don't care about people just money, no wonder people end up wanting to commit suicide.

After being transferred from Green Energy to EDF they have put my monthly payment up from £47 to £95. My final balance from Green Energy was £37.76 so can’t understand. They have also fitted a gas smart meter which has not connected to the electric so I can’t monitor how much I have been using and I have spent hours try to get answers and got nowhere. Customer service is none existent.

As an update to my post 6 days ago I have now received our final Billfrom GNE. It is way out. I had worked out roughly that we were owed 320 pounds back from our credit of 680 pounds. Instead we have a Bill for 850 pounds. What a complete joke this whose episode has proven to be. I now have to sit for an hour or so tomorrow and calculate what's been done to arrive at this ludicrous figure. 1st call next week is to CAB to see what legal situation is regarding stopping EDF taking this money that we do not owe.

18 Nov - EDF taken my ‘debt’ down to under £2k now; but still WRONG. I asked for a dispute to be opened as they agree the GNE estimates were way out, but categorically state I owe money from being with GNE… so, readings way out - Jan 2021 crazy readings are above my current metre readings! Stated I couldn’t open dispute as GNE no longer trading. Called OFGEM; they told me, in nicer terms, that what I was told is BS.

OFGEM advised me to:

- Write letter (recorded delivery - keep copy) to EDF to complaints department) - now done. Put in complaint that you want a deadlock letter if it cannot be agreed on the amount, of any, owing - you can then take proceedings to OFGEM.. and in the words of OFGEM, they won’t want to do that as they’ll also receive a fine if found to be at fault, which, in my case, is very clear.

So, word of advice - do NOT let EDF/GNE get away with it. Open complaint and start proceedings. Move it towards OFGEM if needed.

26/Sep - still waiting on EDF. Disputes take up to 28 working days, so I’ll be waiting in to Oct.

**If you find this review helpful, please give it a thumbs up so others can find it easier**

Update:
In discussions with final bill with EDF (the one OFGEM forced us all over to). I’ve created a dispute that should *hopefully* be resolved before end of the month.

Sharing this update to hopefully help guide others in similar situation:

1. Contact EDF via their preferred method (WhatsApp, (Urgh)). First of all you’ll need to get past the bot - use the options for ex GNE customer and by end, you could get a “did I answer your question” at which point, state no, to then get through to a living, breathing, human.

2. Open dispute in regards to final bill and let them do the rest. Provide evidence wheee you can…

For example, for me, I had this crazy way of having to update my metre readings with GNE… via Twitter direct messages as it was faster than trying to call support… and no point emailing as never replied.

Anyway, I supplied EDF with previous readings and then noticed my old bills with GNE were all estimates and not actual (which I had given over Twitter)… but no problem, the estimates were close enough. HOWEVER, one signs of business going bust, I’ve looked back at final and near final bill and GNE started getting very creative with the ‘estimated usage’; doubling the metre readings!

So, that’s how I went from paying monthly bills off on time every month to a £3,666 bill; GNE creativity with numbers.

So please, PLEASE check your ‘usage’ on last couple of bills. Are the ‘estimates’ way higher? How does the metre reading look today vs those estimates? For me, more than half a year on and my electric metre is still 10,000 kWh UNDER what GNE estimated for final bill in January.

What absolute jokers.

So guys, please, please open a dispute with EDF - this will stop them hounding you for ludicrous amounts / red letters until dispute completed.

I’m confident EDF will acknowledge ludicrous bill by GNE management this month. Will update again once there’s an outcome.

Final note: Read the uSwitch article on ‘ Energy back billing — do you really owe your supplier?’ - to find it just Google “uswitch Energy back billing — do you really owe your supplier?“ and see the bullet points from OFGEM for if you have a case against GNE or not.

==================

Original review:
Final bill came to nearly £3,000. After disputing via EDF, now changed to £3,666… still wrong and by more.

I had issues with GNE as put on wrong tariff, so had to give readings monthly - they never answered emails, so I had to use Twitter DMs to provide readings, which they were happily taking.

Monthly bills coming and being paid no problem. Not on DD, I simply paid what was out each month. And when they went bust, as soon as I got my EDF account, I paid them double what I use to pay to ensure no bill shock once they finally started sending me bills.

So instead of “I’m probably level if not slightly in credit”, it’s “How the heck am I now in rising debt of £3,666!

Honestly, my younger self would’ve found this incredibly stressful, but at 38, I find this laughable.

I’m sharing my experience purely as I noted many others are in same situation. I applaud all those that are yet to leave a review, please do so.

Further to my last review on 23 August, my wife has sent an email to our MP. She isn't expecting a quick reply as MPs are busy with other matters, so she is trying to meet with him at the local office to ask him to raise in Parliament, the way EDF is handling former GNE customer complaints and to look at the reviews on here. She has also prepared paperwork for the Telegraph Consumer Champion but is holding back on that until we receive a reply to an email sent this evening to an EDF supervisor, now handling our complaint. We also suggest you listen to a 'YouTube' video by Barrister, Daniel Barnett on 'How to Challenge Excessive Gas and Electricity Bills'. We can all help each other by contacting MPs and newspaper consumer champions. In our case, we had smart meters installed on 12th August and the gas meter is not communicating with their system and the bills are negligible. The electricity bills are connecting but are charging 50% more than pre-smart meters. The engineer on the day was having problems with the gas meter but finally said it was sorted when clearly it wasn't. My wife was told a few days ago, to prepare a list of appliances to enable EDF to assess our electricity bills and refused to look at the meter until she did. Of course, they said our list with guesstimated usage showed the overcharged meter reading was accurate. The supervisor is sending someone out to the gas meter on 1 October. Ofgem rules are that a meter should be checked within 10 days and problems should be resolved within 8 weeks. It seems to us, they can't cope. They offered GNE customers a 2-year tariff in June but this was much higher than the existing tariff with GNE. Ofgem agreed customers could stay on their GNE tariff until it ended, which is October. So EDF would have got more money from us from June to October. None of us can even move to another company to get a special deal before prices go up. She has asked if they will compensate us for that.

I joined GNE in July 20, and although I have paid every month by direct debit, I had still not received a bill when they entered administration in January of this year. After many phone calls and complaints, not just about my bill, but also the fact that on my online meter readings from the smart meter they were showing my day and night readings the wrong way round, as I am on a economy 7 tariff. Since going into administration I have had to ring them several times to get my first two bills sent by email, taking me up to jan 21, but still await my final bill. Edf advised me several months ago they had agreed final meter readings, so there are no excuses why they cant send my final bill,unless it’s something to do with how much credit I’m in, because i know they owe me around £350 plus. Can anyone advise me with whom I should complain to and contact numbers, I would be very grateful, I shall ring them again tomorrow and insist on them sending me my bill immediately and refund. I’m also sick of talking to people who cannot speak fluent English, it makes every phone call even harder.