GRIIDOpiniones 

Respuesta de GRIID

1 dic 2025

Hi Marie,

We’re really sorry to hear about the trouble you experienced with your return — that’s absolutely not the experience we want for any customer.

We did reply to both of your emails within an hour of receiving them, and we also corrected the typo in your email address so you could access the return portal without any issues. It looks like our replies may not have reached your inbox, so please double-check your spam or junk folder just in case.

If you still need any help at all, we’re here and happy to assist — just reply to our last email and we’ll get everything sorted right away.

If you feel your issue has now been resolved, we’d really appreciate it if you could update your review to reflect your experience.

Thank you,
GRIID Official

Respuesta de GRIID

29 nov 2025

Hi Colten,

Thank you for taking the time to leave a review, and we’re really sorry to hear the item didn’t fit as expected.

We always want sizing to be as clear and accurate as possible, which is why each product on our website includes a detailed size chart to help customers choose the best fit before ordering. We understand how frustrating it can be when something arrives and isn’t quite right.

If you’d like to exchange for a different size or prefer a refund, we’re more than happy to help—just reach out to us and we’ll get it sorted quickly.

Thanks again for your feedback,
GRIID Official