Waited over a week after ordering the BBQ Everdure cube, carring case and a few other items only to receive an "order update" email this morning that all of the items other than a scraper and grill li... Ver más
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Consulta las opiniones de los clientes
I received my ordered parts, as expected. There were a few details that generated this rating. 1.) The shipping expense was very costly, $60 as I recall, ~30% of the order. If I'd been willing... Ver más
I have an outdoor kitchen that we had included in our new built home. The problem was the built out provided double stainless steel doors and frame below the grill with an empty cavity behind it. Af... Ver más
Received grill today after almost 1.5 months from ordering. Shipped freight. Freight company was horrible and Grill Collection couldn't do anything about it. Blew off scheduled time which was a non... Ver más
La empresa ha respondido
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3,1
Medio
304 opiniones
Invita a los clientes a opinar
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Ha contestado el 100% de las opiniones negativas
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Janessa went out of her way to make an…
Janessa went out of her way to make an experience that started off with all kinds of bumps in the road to nice smoothed out pavement! She is an asset to your company and if it had not been for her, I may have taken my relationship elsewhere! Keep her happy!
2 de julio de 2021
Poor Delivery. Good Price
Received grill today after almost 1.5 months from ordering. Shipped freight. Freight company was horrible and Grill Collection couldn't do anything about it. Blew off scheduled time which was a non-accommodating 9-6 pm. Second time around move date on us. Regardless, Grill Collection is responsible for delivery and missed two holidays waiting....
28 de junio de 2021
Respuesta de Grill Collection
Hi Carl,
We apologized for the delays in delivery. We shipped the item on time however, due to carrier issues concerning their lack of staffing the grill has been delivered late as what expected. We are always happy to assist you if there is anything we can do to help you out please reach us through email or call. Thank you for your order and making business with us. Stay safe!
GrillCollection was great
GrillCollection was great. Their customer service was fantastic, when the original grill I wanted from another vendor fell through they worked hard to find me a grill that matched most of my desires, made sure they had them in stock and shipped it out to me as fast as possible.
They really are fantastic!
15 de junio de 2021
Back ordered item
Back ordered item. Grill collection gave options and kept me informed of the status.
15 de junio de 2021
Still haven’t settled my damaged grill issue
I received my grill going on 3 weeks ago. It was damaged when it arrived, and I’m still waiting for instructions to exchange it. It probably would have been easier just to ask for an exchange because it’s taking so long ever since I reported it as damaged.
UPDATE 6/28/2021: Still no grill…
14 de junio de 2021
Respuesta de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We take seriously the Star Rating that we get from our customers. We use it as a basis to improve and be the best in the industry. Rest assured that our order specialist is working on this case and rest assured that we won't stop until the further issue is resolved. Our customer's satisfaction is our number one priority inquiries about our products. You may reach our chat, phone, and email support for any questions and issues. Thank you again and have a good one.
Amazing customer service and…
Amazing customer service and communication! Quick shipping! Will definitely order from them again!
12 de junio de 2021
Everything was excellent
10 de junio de 2021
Incredible Customer Service
We received very personal customer service. Starting with the chat feature on the website, I was able to find out that the grill I wanted was in stock. I received a phone call about the order and was told that the grill would ship in 1 to 3 days. My daughter and her husband received the grill we sent as a house warming gift in 3 working days! Incredible service and great product. BTW very competitive pricing.
4 de junio de 2021
Exactly as ordered!
Exactly as ordered and fast delivery; arrived well wrapped and protected...
My Everdure Furnace bbq grill is awesome and performs as advertised!
3 de junio de 2021
Excellent handling of order
2 de junio de 2021
Excellent customer service
Excellent customer service. Loraine went above and beyond to help with our needs. Thank you so much!
26 de mayo de 2021
Fantastic customer service
Fantastic customer service, excellent pricing and NO TAX. Looking forward to giving them my business for my outdoor kitchen in the next few weeks
19 de mayo de 2021
Excellent service
Excellent service, item arrived on time and in perfect condition.
Highly recommended!!!!!!!!
18 de mayo de 2021
I was told the grill I originally…
I was told the grill I originally ordered was in stock - but then a few days later received an email saying it would be 12 to 16 weeks - not good! But after taking with them - they did have a model with out the infrared burner in stock - so order that one and the burner separately! They apologized and did great following up after that.
17 de mayo de 2021
Ordered 1 piece from them and the…
Ordered 1 piece from them and the process went very smoothly
7 de mayo de 2021
The Grill Collection grill
The Grill Collection grill that I purchased beat the price of others and arrived on time.
6 de mayo de 2021
Customer support was incredible through…
Customer support was incredible through the entire process.
5 de mayo de 2021
Excellent service every step of the…
Excellent service every step of the way. Would recommend to everyone.
28 de abril de 2021
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