Waited over a week after ordering the BBQ Everdure cube, carring case and a few other items only to receive an "order update" email this morning that all of the items other than a scraper and grill li... Ver más
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Consulta las opiniones de los clientes
I received my ordered parts, as expected. There were a few details that generated this rating. 1.) The shipping expense was very costly, $60 as I recall, ~30% of the order. If I'd been willing... Ver más
I have an outdoor kitchen that we had included in our new built home. The problem was the built out provided double stainless steel doors and frame below the grill with an empty cavity behind it. Af... Ver más
Received grill today after almost 1.5 months from ordering. Shipped freight. Freight company was horrible and Grill Collection couldn't do anything about it. Blew off scheduled time which was a non... Ver más
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304 opiniones
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Great customer service A+
Some of my items were on backorder for quite a while , but they kept in contact and kept you informed the whole time. Great A+ customer service
17 de octubre de 2024
Opinión espontánea
Respuesta de Grill Collection
Thank you so much for your kind words and understanding! We truly appreciate your patience during the backorder process, and we’re thrilled to hear that you felt well-informed and supported throughout. Providing excellent service and keeping our customers in the loop is always our top priority.
If there’s anything else we can assist you with or if you have further feedback, please don’t hesitate to reach out. We’re always here to help!
We look forward to serving you again in the future!
Unsolved problem
I bought a Broilmaster P4XF propane. It looks great but it doesn't work as it should as it gets way too hot (over 800F) in the LOWEST setting. They were helpful to replace the regulator under warranty. Didn't help. After that they lost interest in solving the problem. Communication has stopped and I still have a defective product. A two star for the fact that the regulator was replaced.
1 de agosto de 2024
Opinión espontánea
Respuesta de Grill Collection
Thank you for taking the time to share your experience with your Broilmaster P4XF. We’re sorry to hear that despite the regulator replacement, your grill is still experiencing overheating issues. We understand how frustrating it must be to have a product that doesn’t meet your expectations and to feel that communication has fallen short.
Please allow us to make this right. We would like to reconnect with you to better understand the situation and explore additional solutions that might resolve the temperature issue. Could you please reach out to our technical support team on this link https://broilmaster.com/contact-us/.
Thank you again for your feedback. We’re committed to ensuring you have a fully functional grill you can enjoy, and we look forward to assisting you further.
Easy ordering, great communication, wouldn't hesitate to order again
Order went smoothly and the company was very communicative. Was sent via freight shipping so it was delivered on a pallet to my front gate and then I took over from there. The product was high quality and exactly what I wanted. Wouldn't hesitate to make another order.
14 de octubre de 2024
Respuesta de Grill Collection
Thank you so much for your kind words! We're thrilled to hear that your order went smoothly and that the product met your expectations. It's wonderful to know that the shipping process and communication made for a positive experience, and we appreciate you taking the time to share it.
We look forward to the opportunity to serve you again in the future—don't hesitate to reach out if you need anything. Enjoy your new product!
Poor order processing
I made the order on the website, then paid for the order via another email, then got a confirmation email, and waited 10 days with no communication other than marketing messages. I contacted grill collection and was told that the warehouse didn't get back to the order team in time and my payment authorization was lost so I had to pay again. No apology, no effort to make it right. Surprisingly, I paid for the order again, and got confirmation again, but this time I got 2 tracking numbers. I got two orders but was still missing the main component so called and after a hassle was given another tracking number. All parts ended up arriving and I'm impressed with the quality. Order experience was a 0, but the parts ordered are a 5 so I ended up at a 2. I can get quality equipment elsewhere so probably won't be back.
2 de septiembre de 2024
Opinión espontánea
Respuesta de Grill Collection
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you faced with your order, from the initial payment complications to the confusion around shipping and tracking numbers. This is certainly not the experience we aim to provide, and we deeply regret the lack of communication and the inconvenience it caused.
We’re glad to hear that despite these challenges, you were impressed with the quality of the parts. However, we completely understand that the order experience was frustrating and fell far short of your expectations. We will be reviewing this situation internally to ensure it does not happen again, and your feedback will help us improve our process going forward.
While we are disappointed to hear that this experience may prevent you from returning, we truly value your business and would love the opportunity to make things right in the future. If there is anything we can do to address this further, please don’t hesitate to reach out.
Once again, we apologize and thank you for your honest feedback.
All round an excellent experience!
I just received my new rotisserie ring and kabob holder and was immediately impressed.
The quality, packaging and service was excellent. I purchased a knock-off first and was very disappointed with the quality of the parts. Very flimsy with poor fitment. I'm so glad I found the proper rotisserie for my new Napoleon Grill.
19 de septiembre de 2024
Opinión espontánea
Respuesta de Grill Collection
Thank you so much for sharing your experience with us! We’re thrilled to hear that you're impressed with the quality, packaging, and service, and that our rotisserie ring and kabob holder met your expectations.
It's unfortunate that your first experience with a knock-off product was disappointing, but we're so glad you found the right fit for your Napoleon Grill. We pride ourselves on providing high-quality, durable products, and we're happy to know that our rotisserie has made a difference.
If you need any further assistance or have questions in the future, feel free to reach out. We're always here to help and ensure you continue to enjoy your purchase!
I would give no stars if I could
I would give no stars if I could. I waited 2 months and when I finally received the product, it was not what I had ordered - it was a grill that has to be installed and I ordered a portable. Absolutely not usable for my purposes. I asked to return 2 weeks ago and I’m still waiting on a return label. I reported this company to my credit card company and to the BBB for fraudulent business practices.
1 de agosto de 2024
Opinión espontánea
Respuesta de Grill Collection
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating this situation must be, especially after waiting such a long time to receive the incorrect item.
We would like to resolve this issue as quickly as possible. We will provide the return label ASAP. If you do not receive it by then, please let us know immediately, and we will escalate the issue to ensure it is addressed promptly.
Regarding your concerns with our service, we assure you that this is not reflective of the standard we strive to maintain. We take reports like these very seriously and will be investigating the matter internally to avoid such occurrences in the future.
In the meantime, if there’s anything else we can assist with, please don’t hesitate to reach out. We want to make things right for you.
Thank you for your patience and understanding.
Great Customer Service
There was a six week delay from the manufacturer for the item I ordered and Grill Collection always keep me informed about the status of my order and provided shipment tracking information when it shipped. When my order arrived it was perfect. I couldn't be happier. I would definitely order from them again.
25 de junio de 2024
Opinión espontánea
Respuesta de Grill Collection
Thank you so much for your kind words and for sharing your experience with us! We apologize for the delay in your order but are thrilled to hear that you were kept informed throughout the process and that you are satisfied with your purchase. Your satisfaction is our top priority, and we're glad to have met your expectations.
We truly appreciate your patience and understanding during the delay and are delighted that everything arrived perfectly. It's wonderful to hear that you would consider ordering from us again; we look forward to serving you in the future!
If there's anything else we can assist you with, please don't hesitate to reach out.
Excellent service
Excellent service! Great website, full range of products, easy ordering. They kept me updated on the status of my order and let me know when it was on the way, and even followed up to make sure it arrived and that I was happy with it.
18 de julio de 2024
Opinión espontánea
Respuesta de Grill Collection
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our website and service. Keeping our customers updated and ensuring they are satisfied with their orders is very important to us. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again soon!
Helpful staff.
I liked the pleasant emails that made me feel that if I needed any help that you were there in a instant.
11 de julio de 2024
Respuesta de Grill Collection
We're delighted to hear that you appreciated our emails! Our goal is to ensure you feel supported and know that we're here to help whenever you need it. If there's anything else we can assist you with, please feel free to contact us. Your satisfaction is our top priority!
They forgot to send small nuts wont send them
They forgot to send small nuts that go on the end of the bolts, like 30 or more they forgot. Maybe 20 cents each piece. Called to get them sent they wanted a picture of the box the missing items, it was stupid. They would not connect me to a manager from the United States. They never sent them. Horrible customer service. Called tagwood to see if they'll help. They said they would, still waiting hopefully soon.
4 de julio de 2024
Respuesta de Grill Collection
I'm sorry to hear about the trouble you've had with getting the missing nuts for your bolts. I am sorry if you were unable to speak to a U.S.-based manager and never received the items. It’s truly disappointing to experience such poor customer service over something that should be straightforward to fix. We will make sure to resolve this as soon as possible.
Unresponsive company in my opinion
Unresponsive company in my opinion. Never follow up and did what they said they would do. Everyday I got a different status on my shipment. Tones of thank you emails to overload your inbox. I would never use them again.
Order # was GRC7751, Ordered 6/28/24
3 de julio de 2024
Opinión espontánea
Respuesta de Grill Collection
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced with your recent shipment. This is not the level of service we aim to provide, and we deeply regret that we did not meet your expectations.
We understand the importance of reliable communication and timely updates, and we are sorry for the inconsistent information you received. Your experience has highlighted areas where we need to improve, and we are taking your feedback seriously to ensure that similar issues do not occur in the future.
To make things right, we would like to investigate your case further and provide a satisfactory resolution. Could you please provide us with your order number and any other relevant details? Our team will prioritize your case and work to resolve it as quickly as possible.
Once again, we apologize for the inconvenience and appreciate your patience and understanding. We value your business and hope to have the opportunity to restore your confidence in our services.
Grill Collection Rocks!
Grill Collection made my purchase quick and easy. All the information I wanted was there on the site. their filters made quick and easy to find exactly what I needed. Thank you!
3 de julio de 2024
Opinión espontánea
Respuesta de Grill Collection
Thank you so much for your positive feedback! We're thrilled to hear that your experience with Grill Collection was quick and easy, and that our website provided all the information you needed.
We are glad that the filters helped you find exactly what you were looking for. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Found exactly what we were looking for
26 de junio de 2024
Respuesta de Grill Collection
Thank you for your feedback! We’re delighted to hear that you found exactly what you were looking for. Your satisfaction is very important to us, and it’s great to know we could meet your needs.
If you have any other questions or need further assistance, please feel free to reach out. We're here to help!
Order came as expected!
Order came as expected!
Our Phoenix grill is by far the easiest grill for us to use. Would order again from this company.
28 de junio de 2024
Respuesta de Grill Collection
Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that your Phoenix grill arrived as expected and that it has been easy for you to use.
Your satisfaction is our top priority, and we're thrilled to know that you would consider ordering from us again. If you have any questions or need further assistance in the future, please don't hesitate to reach out.
Happy grilling!
Terrible customer service
14 de junio de 2024
Respuesta de Grill Collection
I apologize for the inconvenience you've experienced. Please let me know the details so I can help resolve this issue for you.
Great product & service
Great product & service. All my questions were answered before making my purchase.
14 de junio de 2024
Respuesta de Grill Collection
Thank you for your feedback! It's wonderful to hear that you found our product and service to be great. I am glad that we were able to answered your questions before placing the order. Your suggestion about improving customer service response times is duly noted. We're always striving to enhance our service.
Respuesta de Grill Collection
Thank you for your feedback! We're delighted to hear that you had a positive experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
I was told my fryer would be delivered…
I was told my fryer would be delivered by a certain time and they assured me there wasn’t any issues. Come to find out 3 weeks later they had zero fryers to deliver. A total waste of my time.
27 de mayo de 2024
Opinión espontánea
Respuesta de Grill Collection
We apologize for the inconvenience and frustration this has caused you. We understand how important it is to receive accurate and timely information about your order. Please accept our sincere apologies for the misinformation provided and the delay in fulfilling your order. We're reviewing our processes to prevent this from happening in the future. If there's anything else we can do to make this right or assist you further, please let us know. Your satisfaction is important to us.
After being sent the wrong hose, your company has made it very difficult for me to return this item and I’m still waiting for a shipment label to return it… So far it’s been a month and still no word
I was sent the wrong hose and you took it upon yourself to send a replacement does not even close to what I ordered
29 de mayo de 2024
Respuesta de Grill Collection
We apologize for the inconvenience and confusion caused by receiving the wrong hose and then receiving the replacement not that close to what you ordered. This falls short of our standards, and we understand your frustration. Please provide us with your order details so we can promptly resolve this issue for you. We're committed to ensuring you receive the correct product as soon as possible. Thank you for your patience and understanding.
Grill works great and was as…
Grill works great and was as advertised. Delivery guy was helpful in putting it where I wanted it put/
18 de mayo de 2024
Respuesta de Grill Collection
We're thrilled to hear that your grill is working great and that you had a positive experience with our delivery service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and appreciate your feedback!
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