Waited over a week after ordering the BBQ Everdure cube, carring case and a few other items only to receive an "order update" email this morning that all of the items other than a scraper and grill li... Ver más
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Consulta las opiniones de los clientes
I received my ordered parts, as expected. There were a few details that generated this rating. 1.) The shipping expense was very costly, $60 as I recall, ~30% of the order. If I'd been willing... Ver más
I have an outdoor kitchen that we had included in our new built home. The problem was the built out provided double stainless steel doors and frame below the grill with an empty cavity behind it. Af... Ver más
Received grill today after almost 1.5 months from ordering. Shipped freight. Freight company was horrible and Grill Collection couldn't do anything about it. Blew off scheduled time which was a non... Ver más
La empresa ha respondido
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3,1
Medio
304 opiniones
Invita a los clientes a opinar
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Persistance...
The part I needed was out of stock everywhere but the folks at Grill collection persisted, kept me up to date, and got me what I needed.
24 de enero de 2023
Respuesta de Grill Collection
Tom, thank you for this honest review!! Our goal is to always provide the best quality service and product. We're glad you gave us the chance to demonstrate in word and deed how much we value you as a customer. Warm regards from the entire Grill Collection Team.
Respuesta de Grill Collection
Our goal is to always provide the best quality service and product. It's our pleasure to be there when you needed help. Thank you for your business and the good review, Lisa!
I love the product
I love the product. I loved the communication. I hated the time that it took to get to me.
3 de febrero de 2023
Respuesta de Grill Collection
Hi Bradley,
Our goal is to always provide the best quality service and product. However, due to an ongoing supply chain issue. Processing time frame changes from time to time. Please don't hesitate to reach us back via email, chat or phone if you have further questions or concerns.
Respuesta de Grill Collection
Anon, thank you for this review!! Our goal is to always provide the best quality service and product. Warm regards from the entire Grill Collection team!
Our outdoor grill island is beautiful
Our outdoor grill island is beautiful. The staff at Grill Collection was very efficient and kept us posted on the delivery. When the item was delivered it was packed very well. The delivery person was awesome.
4 de enero de 2023
Respuesta de Grill Collection
Our goal is to always provide the best quality service and product. It's our pleasure to be there when you needed help. Thank you for your business and the good review, Jean!
Delayed and re-scheduled delivery
Delayed and re-scheduled delivery. I contacted Grill Collection and never heard back. I dealt directly with 2 delivery companies and finally resolved.
22 de diciembre de 2022
Respuesta de Grill Collection
Thank you for your feedback, Garth! Please do not hesitate to reach us back via email, chat or phone if you have further questions or concerns.
I never received my order it was…
I never received my order it was shipped to somewhere in Montana. Not a very good experience.
13 de diciembre de 2022
Respuesta de Grill Collection
Hi William,
Our team is already working on this order. Please do not hesitate to reach us out via chat, email or phones if you have further questions or concerns.
Grill
The only complaint is that the delivery was left at my mailbox and if I would not have been home it could have been stolen other than that everything is good!
18 de noviembre de 2022
Respuesta de Grill Collection
Thank you for your honest review, Roger! There are opportunities in challenges and we're glad you gave us the chance to demonstrate in word and deed how much we value you as a customer. Warm regards from the entire Grill Collection Team.
The only thing that I was disappointed…
The only thing that I was disappointed about was that I had to always be the one to ask for an update on my order. I wish that they would have given me updates every couple of weeks.
30 de septiembre de 2022
Respuesta de Grill Collection
Thank you for your feedback, George! We are always thriving to improve our services. Please do not hesitate to reach us back via chat, email or phone if you have further questions or concerns.
Great customer service
Great customer service and attention to detail. They will cover all your needs and front door fast delivery.
Will buy again A+++
18 de octubre de 2022
Respuesta de Grill Collection
Gerardo, thank you for this honest review!! Our goal is to always provide the best quality service and product. We're glad you gave us the chance to demonstrate in word and deed how much we value you as a customer. Warm regards from the entire GrillCollection team!
I received a damaged item which looks…
I received a damaged item which looks like it happened during the shipping. It has been a week and have not heard back from anyone and this has caused major delays in outdoor kitchen project.
3 de noviembre de 2022
Respuesta de Grill Collection
Hello Billy,
So sorry to hear about the damaged item. Our team is already working on this issue. Please do not hesitate to reach us out via email, chat or phone.
Passing on Vendor error to customer???
I ordered a simmer grill for my Ilve range and after several weeks I was told it got damaged in process. Instead of apologizing for the delay and ordering me another one they actually asked me to send an additional $20.00 in shipping costs. I have been in business for 25 years and I have never heard of a vendor error being passed on to the customer. I shared this with them and they didn't care. I hope this negative review was worth the $20.00 that they saved. I will never order another thing from them again.
3 de noviembre de 2022
Opinión espontánea
Respuesta de Grill Collection
Hey Dorcas,
This is definitely not the type of experience that we want you to have. However, due to an ongoing supply chain issue. The US Market is really affected by the pandemic. Our warehouse is currently experiencing delays with the shipment and production from manufacturers. We are always striving to improve our services and products. We truly appreciate your feedback.
Grill Collection Delivers!
Was looking for a sleeve for the coyote burner everywhere. Grill collection was able to get me one and deliver it in a timely manner. Really helped our outdoor kitchen come together nicely!
16 de septiembre de 2022
Respuesta de Grill Collection
Hey Jonathan,
Thank you for this honest review!! Our goal is to always provide the best quality service and product. We're glad you gave us the chance to demonstrate in word and deed how much we value you as a customer. Warm regards from the entire Grill Collection team!
Too large for my round Prima
Too large for my round Prima. Apparently they changed the design in 2016 and the hinge / handle assembly you sent to me only fits grills made after 2016. How can I return the item?
30 de septiembre de 2022
Respuesta de Grill Collection
Hey Yale,
We're so sorry to hear that the item does not work for you. Our team will be working on this request. We will keep you posted via email or phone call once we have an update from our Warranty team. If you have further questions or concerns.
Please send us an email to support@usfireplacestore.com,
Start Live Chat: www.USFireplaceStore.com
Call us: 888-992-1556 (8:00 AM - 11:59 PM Eastern, 7 Days / Week)
Received my order with missing parts
Received my order with missing parts. I had to purchase the part separately and customer support communication has been very slow.
8 de septiembre de 2022
Respuesta de Grill Collection
Hey Armen,
So sorry to hear about the missing parts. Our team has already responded to you via email. If you have further questions or concerns.
Please send us an email to support@usfireplacestore.com,
Start Live Chat: www.USFireplaceStore.com
Call us: 888-992-1556 (8:00 AM - 11:59 PM Eastern, 7 Days / Week)
Great grill for all occasions
I like this grill a lot, for all occasions. A good investment.
22 de septiembre de 2022
Respuesta de Grill Collection
Hey Michael,
We are glad to hear you received the order in its pristine condition. Thank you for your business and the good review!
Item out of stock
When I placed the order the item was out of stock. I got contacted via mail from Grill Collection that informed me that the item could be delayed 8 weeks or more. Since I needed these I chose to wait and after some mails back and forth decision was made to wait and that they would reach out to me if it would take more than 8 weeks. They have arrived now and I’m very happy with their customer support and the way they reached out to me in this matter. So even with the waiting (due to the global situation) I would strongly recommend to buy from Grill Collection.
16 de septiembre de 2022
Respuesta de Grill Collection
Peter, what a great review!! There are opportunities in challenges and we're glad you gave us the chance to demonstrate in word and deed how much we value you as a customer. Warm regards from the entire Grill Collection Team.
Good, Bad and Ugly
Good - Pricing appeared to be very competitive with the market complimented with other perks that resulted in the best price available on-line.
Bad / Ugly - Attention to detail and customer service / follow-up after the sale was an opportunity. There was an error with the order; however, for a virtual broker that prides itself on exceptional customer service / support there was a gross failure. From near silence in communications to me having to push the agenda nearly daily it was not an enjoyable customer experience. I hope that this was an anomaly as experiences like these are typically not the culture but the attitude / demeanor of individuals that have no business being in customer service support. This issue started on 8/5 and was not resolved until 8/20. The only justification for the 1 star rating was the price. Aside from this, I hope that the Phoenix Grill performs equal to or better than my go to Holland Grill. Cheers!
25 de agosto de 2022
Respuesta de Grill Collection
Hey Steve,
This is not the type of experience that we want you to have. Please know that our team are still working on this claim. If you have questions, please send us an email to support@usfireplacestore.com,
Start Live Chat: www.USFireplaceStore.com
Call us: 888-992-1556 (8:00 AM - 11:59 PM Eastern, 7 Days / Week)
Awful company. Stay away
After 21 days, I hadn't received so much as shipping notice. I contacted customer service to cancel the order. After two days, someone finally answered saying my order has shipped the day before. Horrible wait time. Non-existent customer service
18 de agosto de 2022
Respuesta de Grill Collection
This is definitely not the type of experience that we want you to have. We are always striving to improve our services and products. Please do not hesitate to reach us back via email, call or chat if there's anything else that we can help you with. Thank you for your business!
A-1 Thanks !!!!!!!!!!!!!!!
15 de agosto de 2022
Respuesta de Grill Collection
You are most welcome, Craig! Thank you for your business and the good review!
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