Waited over a week after ordering the BBQ Everdure cube, carring case and a few other items only to receive an "order update" email this morning that all of the items other than a scraper and grill li... Ver más
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I received my ordered parts, as expected. There were a few details that generated this rating. 1.) The shipping expense was very costly, $60 as I recall, ~30% of the order. If I'd been willing... Ver más
I have an outdoor kitchen that we had included in our new built home. The problem was the built out provided double stainless steel doors and frame below the grill with an empty cavity behind it. Af... Ver más
Received grill today after almost 1.5 months from ordering. Shipped freight. Freight company was horrible and Grill Collection couldn't do anything about it. Blew off scheduled time which was a non... Ver más
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3,1
Medio
304 opiniones
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Strongly not recommend, take care!
This web site have good products, but the shipping time was abusive and extremely annoying, they said you gonna recieve the products in a couple of days warranted, and i recieved my purchase 3 months latter, after lots of emails, i spent almost $20.000, and unfortunately my project was delayed for 2 months, and i had a big problem with my client cause the irresponsible way loke Grillcollection.com works, i do not recommend this website, except if you don't have problem waiting months for a product distributed in USA.
12 de marzo de 2022
Respuesta de Grill Collection
Hi Rafael,
This is definitely not the type of experience that we want you to have. However, due to an ongoing supply chain issue. Processing time frame changes from time to time. The US Market is really affected by the pandemic. Our warehouse is currently experiencing delays with the shipment and production from manufacturers. We are always striving to improve our services and products. We truly appreciate your feedback.
My order still hasn't arrived after…
My order still hasn't arrived after over 6 weeks of waiting. I was told everything was in stock and ready to ship. I've emailed several times asking for a refund/discount or update but it took till the week before delivery that i finally received a tangible update. Pretty poor service. Additionally other items that were shipped and arrived were just left on my driveway blocking the way without any notification and outside of the delivery time window. Very disappointing
6 de marzo de 2022
Respuesta de Grill Collection
Hey Sameer,
This is definitely not the type of experience that we want you to have. However, due to an ongoing supply chain issue. Processing time frame changes from time to time. The US Market is really affected by the pandemic. Our warehouse is currently experiencing delays with the shipment and production from manufacturers. We are always striving to improve our services and products. We appreciate your feedback.
Grill Connection gave a fair price and…
Grill Connection gave a fair price and delivered the goods as promised.
2 de marzo de 2022
When I recieved my new grill and it had…
When I recieved my new grill and it had some minor damage as a result of shipping. I contacted support about the damages and I recieved replacement parts in a couple of weeks. I am very happy with the grill and the quick response grill collection made in response to the damaged parts.
2 de marzo de 2022
I have Never written a bad review but here's my first.
I have Never written a bad review. This will be my first. I wanted to return two unopened items *napoleon grill baskets. I provided the required information and submitted photos showing the items are unopened, unused, and in perfect condition on January 31st. Yes they make you take pictures of the products and the boxes they arrive in and submit them. Again, I did this on January 31st.
Today is February 14th, and I have yet to receive the truth label. I have gotten a run-around from them each time I call asking for it. At this point it's fair to say that they are basically refusing to give me a return label so I can be credited these two grill baskets. The last time I called they told me they were seeking approval from Napoleon company. And they'd have it the return approval for me in 48 hours. That was 4 days ago. Yeah still no label. I wish I didn't have to write a negative review about this company, Grill Collection, but this isn't right.
14 de febrero de 2022
Respuesta de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We are terribly sorry for all the inconvenience this has caused, though, please know that this isn't the experience we want you to have. We are doing our best to process your claim and rest assured that we will work on this as soon as possible. All the details have been forwarded to the right department and we are only waiting for an update. Don't hesitate to reach us via call, email, or text. Our specialist is working on this case and will send you an update as soon as possible. Thank you and stay safe!
Worst customer service you could…
Worst customer service you could imagine. Maybe even worse than that.
3 de febrero de 2022
Respuesta de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We pattern our stocks in accordance with the given lead time of the Manufacturers. Our customer's satisfaction is our number one priority. We truly apologize for the inconvenience this has caused you. You may reach our chat, phone and email support for any inquiries about our products. Thank you again and have a good one.
Excellent experience
1 de febrero de 2022
Good Price - Very Poor Communication
The company charged a fair price and the grill was shipped and arrived error free.
However, there communication was erratic, spotty, and at times incorrect. For example, they never notified me when the grill shipped. I only found out after repeated calls. They were able to tell me the name of the shipping company, but had no telephone number and the tracking number I received was inco0rect.
I was told the grill would ship form Arizona where I live, but it was shipped form Illinois, adding to the long length of time between purchase and delivery.
6 de enero de 2022
Respuesta de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We pattern our stocks in accordance with the given lead time of the Manufacturers. Some of them are really having uncertain lead times because of the pandemic's effect on their manpower and production. Rest Assured, we prioritized those early orders to get the most recent stocks from the Manufacturer itself and we follow right away the decision of the customers towards their orders. Our customer's satisfaction is our number one priority. We truly apologize for the inconvenience this has caused you. You may reach our chat, phone and email support for any inquiries about our products. Thank you again and have a good one.
I ordered a burner for my grill and was…
I ordered a burner for my grill and was sent the wrong one. It has been hard to resolve the issue when there was a picture of the description that showed the one I ordered was correct! I can’t use my grill until this issue is resolved.
1 de enero de 2022
Respuesta de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We are terribly sorry for all the inconvenience this has caused, though, please know that this isn't the experience we want you to have. We are doing our best to process your claim and rest assured that we will work on this as soon as possible. All the details have been forwarded to the right department and we are only waiting for an update. Don't hesitate to reach us via call, email, or text. Our specialist is working on this case and will send you an update as soon as possible. Thank you and stay safe!
My grill is very good
My grill is very good. Price was reasonable for product. Other than that there was really no service supplied. Grill Collection said that they would keep in touch with updates & that never happened. I called to check on my order & they replied that it was shipping soon & they would inform me when that would happen. That did not happen. I received a call from the trucking company informing that they were going to deliver the next day. Luckily I was home.
Other than that there was little communications.
17 de diciembre de 2021
Respuesta de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We are terribly sorry for all the inconvenience this has caused, though, please know that this isn't the experience we want you to have. Don't hesitate to reach us via call, email, or text. Our specialist is working on this case and will send you an update as soon as possible. Thank you and stay safe!
in a word Fantastic!!!
15 de diciembre de 2021
Delivered on time and the grill is great
14 de diciembre de 2021
The site doesn't show unavailable…
The site doesn't show unavailable items, i was told after i ordered that some items were not in stock.
9 de diciembre de 2021
Respuesta de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We pattern our stocks in accordance with the given lead time of the Manufacturers. Some of them are really having uncertain lead times because of the pandemic's effect on their manpower and production. Rest Assured, we prioritized those early orders to get the most recent stocks from the Manufacturer itself and we follow right away the decision of the customers towards their orders. Our customer's satisfaction is our number one priority. We truly apologize for the inconvenience this has caused you. You may reach our chat, phone and email support for any inquiries about our products. Thank you again and have a good one.
I ordered a outdoor sink two months and…
I ordered a outdoor sink two months and I received a damaged product last week.
I called them and send an email and I didn't get response yet.
Order # G4056
8 de diciembre de 2021
Respuesta de Grill Collection
Thank you for sharing your feedback. Your feedback is highly valued and this has been forwarded to the management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We are terribly sorry for all the inconvenience this has caused, though, please know that this isn't the experience we want you to have. We are doing our best to process your claim and rest assured that we will work on this as soon as possible. All the details have been forwarded to the right department and we are only waiting for an update. Don't hesitate to reach us via call, email, or text. Our specialist is working on this case and will send you an update as soon as possible. Thank you and stay safe!
Had a very good experience.
Had a very good experience from my initial questions to delivery.
8 de diciembre de 2021
It was easy to find what I needed and…
It was easy to find what I needed and it was delivered quickly
25 de noviembre de 2021
everything went well except we had to…
everything went well except we had to decline delivery because of damage package.
17 de noviembre de 2021
Friendly and efficient service
Friendly and efficient service! Grill Collection was so helpful. I will definitely use them next time!
15 de noviembre de 2021
Great company
Great company
My order spanned my months and back orders and they never gave up on my order
22 de octubre de 2021
Loved your products and your customer…
Loved your products and your customer service too. Very nice to be your client!
17 de octubre de 2021
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