I ordered a very expensive grill a few months ago, Began assembly today and parts were damaged inside the undamaged box. The company website is now parked by GoDaddy, and there isn't contact informati... Ver más
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Consulta las opiniones de los clientes
Great customer service. I was unable to enter coupon code and they assisted with applying coupon after purchase. Shipped quickly and it is a great grill. Very versatile with skillet insert. With high... Ver más
It was fast customer service and faster shipping compared to other companies when I order parts or more grills! Customer service great too! They helped me right away to when I order 2 grills by accide... Ver más
Product is mis-engineered, particularly the support stand. Screws do not fit female counterparts, and some screws are virtually impossible to install due to design and tightness of access. Some screw... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Grills Mart USA, the ultimate destination for all your outdoor cooking needs! At Grills Mart, we are passionate about providing you with the best grilling products, accessories, and customer service to help you become the ultimate grill master. We understand that every grilling enthusiast has their own unique preferences and requirements, which is why we offer a wide range of grills, smokers, and accessories from leading brands like Weber, Traeger, Napoleon, and more. Our products are designed to meet the highest standards of quality and performance, ensuring that you can cook up a storm with ease and confidence. Our team of expert staff members is always available to assist you in finding the perfect grill for your needs, from gas and charcoal to pellet and electric grills. We are committed to providing exceptional customer service and strive to make your shopping experience as seamless and enjoyable as possible. At Grills Mart USA, we believe that grilling is not just a hobby, it's a lifestyle. That's why we are dedicated to providing you with the tools and resources you need to elevate your outdoor cooking game and create unforgettable meals for family and friends. So come and visit us today and let us help you become the ultimate grill master!
Información de contacto
11201 N Tatum Blvd Ste 300 PMB 316322, 85028, Phoenix, Estados Unidos
- 8009633935
- support@grillsmart.com
- grillsmart.com
3,2
Medio
28 opiniones
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Great customer service
Great customer service . Jessica was able to resolve an issue I had with the Pizza oven base. Thanks for all.
12 de abril de 2023
Fast response great service
29 de marzo de 2023
Great customer service
Great customer service. Was contacted throughout the process on when I could expect my delivery. The customer service line was also helpful on updating me on the status of my order.
14 de marzo de 2023
Buyer Beware
You sent me the wrong product and refused to correct it. Customer service was insulting and pretended to not understand the problem. You are defrauding customers by advertising and selling products you do not deliver. BUYERS STAY AWAY FROM GRILLS MART!!! Many other companies sell these products.
2/23/23
I just read the manufacturer's response to my review and it is A COMPLETE LIE. Apparently this company intends to continue to deceive. I would be happy to publish my email correspondence with the company and provide photos of what was ordered and received.
After I published my review I received an email from their customer service representative (Jessica) offering to actually send me the correct product I ordered if I take down my negative review. I wonder how many other customers they have tried to manipulate this way. I think the public deserves the truth about GrillsMart.
14 de marzo de 2023
Respuesta de Grills Mart USA
Hi Ryan, my apologies for the confusion. It clearly states by the name of the product itself that it was the Summerset - ESTOP RM Gas Timer Locking Cabinet SKU: ESTOP-RM-KIT the item you have ordered and not the Summerset - ESTOP LC Gas Timer Locking Cabinet SKU: ESTOP-LC-KIT. It also shows on the photo that the item you have ordered is just the shelf and didn't include the timer.
Best price out there and came quickly
Best price out there and came quickly. I was worried about the pizza stone being broken on delivery (I have heard stories) but that was not the case. Well protected and was exactly what we were hoping for.
18 de marzo de 2023
This stainless steel cart is a welding…
This stainless steel cart is a welding and fabrication work of art...can't believe you can make and sell it for this price....definitely a compliment to a even greater pellet grille
1 de marzo de 2023
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