Groo Vape Opiniones 

Respuesta de Groo Vape

Hace 2 días

Hi there,

Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience – both the missing item and the leaking from the spout are absolutely not the standard we aim for.

This certainly shouldn’t have happened, and we’d like to make it right for you as quickly as possible. Could you please contact us at info@groomaxvapes.com with your order number and a photo of the affected items, so we can arrange a replacement or refund for the short shipment and any devices that have leaked?

We’re also already reviewing this batch and our packing process to prevent leaking issues like this from happening again. Your review helps us improve, and we appreciate you giving us the chance to fix things.

Kind regards,
Groo Vape Support

Respuesta de Groo Vape

9 jul 2026

Hi Raymond,

Thank you for taking the time to leave a review, and we’re really sorry to hear about your experience — that’s definitely not the level of quality we aim to deliver.

We take issues like no flavour and leaking very seriously, and it sounds like the vape you received may have been faulty. This isn’t typical of our products, and we’d really like the chance to make this right for you.

Could you please contact us at info@groomaxvapes.com with your order number and any photos of the package and device? Once we’ve confirmed the details, we’ll be happy to organise a suitable solution, such as a replacement or refund.

We genuinely appreciate your feedback, as it helps us improve and ensure problems like this are properly addressed.

Kind regards,
The Groo Vape Team

Respuesta de Groo Vape

7 jul 2026

Hi Helen,

Thank you again for another lovely review — you’re too kind.

We’re so pleased to hear you’re still enjoying the great taste, strong hit, and long-lasting quality.

We really do appreciate your ongoing support more than words can say.

Cheers,
The Groo Vape Team

Respuesta de Groo Vape

7 jul 2026

Hi there,

Thank you so much for your kind review.

We really appreciate your understanding, and we’re glad we could keep you updated when the original product was no longer available. Providing clear communication and making things easy for our customers is always important to us.

Cheers,
The Groo Vape Team

Respuesta de Groo Vape

7 jul 2026

Thanks so much again, Priscilla! We really appreciate your continued support and your lovely feedback. We’re glad to hear you were happy with our customer service and shipping. It means a lot to us, and we’ll keep doing our best to look after you. Cheers!

Respuesta de Groo Vape

7 jul 2026

Thanks so much, Krs! We’re really happy to hear your order arrived safely and that you’re pleased with the price. We truly appreciate your recommendation and support. Cheers!

Respuesta de Groo Vape

1 jul 2026

Hi there,

We’re very sorry to hear that you’ve had a disappointing experience.

We’ve checked our backend records, but unfortunately we haven’t been able to find a matching order or any previous correspondence with the details currently available.

If you could please send through your order number, email address, or any contact information used for the purchase, we’ll investigate it straight away.

If the matter is as outlined, we’re absolutely willing to resolve it fairly, including arranging a refund where appropriate.

We take all customer concerns seriously and always do our best to handle issues in a reasonable and respectful way.

Please reach out to us at [your email], and we’ll work to get this sorted as soon as possible.

Kind regards,
The Groo Vape Team

Respuesta de Groo Vape

1 jul 2026

Hi there,

Thank you so much for your amazing feedback — it truly means a lot to us!

We’re absolutely thrilled to hear you’ve been enjoying the Max range, especially the flavour, sweetness, and long-lasting performance. It’s also great to know your orders have been arriving smoothly and on time.

We really appreciate your trust and support, and we’ll keep doing our best to deliver the quality and service you expect from us.

Cheers,
The Groo Vape Team

Respuesta de Groo Vape

1 jul 2026

Hi there,

Thanks for your feedback, and we completely understand your concern.

We always do our best to keep our pricing as competitive as possible, but from time to time prices can change due to supplier costs, stock availability, and market conditions. We know price increases can be frustrating, and we genuinely appreciate your understanding and continued support.

We’re always working to bring the best possible value to our customers through quality products and regular promotions.

Kind regards,
The Groo Vape Team

Respuesta de Groo Vape

30 jun 2026

Thanks so much for the awesome review! 🙌 We work hard to keep our range stocked with great options, so it's fantastic to hear you found what you were after. We hope to see you back again soon!
— The Groo Vape Team

Respuesta de Groo Vape

30 jun 2026

Wow, that really made our day — thank you so much! 😄 We're stoked to have you as a loyal customer and we'll keep doing our best to make sure every order is just as smooth. See you next time!
— The Groo Vape Team

Respuesta de Groo Vape

Actualizada el 30 jun 2026

Thank you so much for the kind words — this genuinely made our day! 😊 We're really glad to hear the customer service, updates, and delivery all hit the mark. Discreet and efficient is exactly what we aim for, so it's brilliant to know it came through just as hoped. We look forward to looking after you again next time!

— The Groo Vape Team

Respuesta de Groo Vape

30 jun 2026

Thanks so much for taking the time to leave a review — we really appreciate it! 😊 We totally hear you on the pricing, and we understand it's something customers think about. We're always working to offer the best value we can alongside the quality products and service you deserve. So glad the service hit the mark, and we hope to see you back again soon — keep an eye out for any deals we've got on! 🙌

— The Groo Vape Team

Respuesta de Groo Vape

30 jun 2026

That means so much to us — thank you! 🙏 Loyal customers like yourself are truly the backbone of what we do, and knowing you keep coming back really makes it all worthwhile. We'll always do our best to make sure every order is just as smooth as the last. Looking forward to having you back again — you're always welcome here! 😊

— The Groo Vape Team

Respuesta de Groo Vape

30 jun 2026

Hi there, oh no — we're so sorry to hear that! Receiving the wrong flavours is absolutely not on, and we sincerely apologise for the mix-up on our end. 🙏

We'd love to make this right for you straight away. Could you please reach out to us directly with your order number so we can look into this and get the correct flavours sent out to you as soon as possible? You can contact us at info@groomaxvapes.com.

We really appreciate you flagging this, and we're committed to sorting it out for you properly. Sorry again for the hassle!

— The Groo Vape Team

Respuesta de Groo Vape

30 jun 2026

Thank you so much, Leah! 😊 We always aim to get orders out the door as fast as possible, so it's brilliant to hear that's coming through. And easy communication is something we really care about — glad we could make the whole experience smooth for you. Hope to see you back again soon!

— The Groo Vape Team