Sprung Gym Flooring Opiniones 

299
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This website was easy to review floor tile product available for my needs. They were competitively priced. Sending a sample was reassuring and their pre-sales communication was excellent. tiles arrive... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I ordered 7x 43mm mats, rated for 250kg drops. The original shipment arrived damaged (corners chipped off mats, and slices on others) and had 2x replacement deliveries also damaged in some way such as... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Perfect first class service from start to finish. It was a pleasure to do business with a friendly professional company such as Sprung Floor. We will most certainly be back to do more.

Valorada con 5 estrellas sobre 5

Bought 15 tiles of their 20mm black rubber flooring. Arrived in a few days, I was contacted by the delivery company via email and phone to confirm delivery date. I was able to authorise delivery w... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de pisos
  2. Proveedor de suelos de madera y laminados

Escrito por la empresa

In the world of fitness, there's no room for wimps. It's a place of grit, grind, and glistening sweat. At Gym-Flooring, we've turned these fitness fundamentals into our business mantra. We're a family-owned company with a passion for pumping iron... well, pumping out high-quality flooring that is! We're all about the customer experience. Think of us as your personal trainers in the world of flooring - we're here to guide, encourage, and support you every step of the way, ensuring you're completely satisfied with your purchase.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

299 opiniones

5 estrellas
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3 estrellas
2 estrellas
1 estrella

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4,5

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(299)

73 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Great product

Great product, laid really well and non-slip as stated. Overall good customer service when wanting a specific delivery date and bespoke quote. I didn't get any notification of delivery which would have been helpful but otherwise very happy.

29 de mayo de 2026
Valorada con 1 estrellas sobre 5

Product not delivered and lack of…

Product not delivered and lack of communication. Meant to arrive on 1st. Email from delivery company stating that if unable to deliver, there would be a £59.00 cost. No update as to specific time on the morning. Then when I rang, i was quoted a range of 11.30-1.30. At 2pm I was told between 2.30-3.30. When I rang back at 4.30pm to find out more, I was told I would get a call back and I never did. I wouldn’t mind if it hand not been highlighted about the charges for non delivery. But what about the other way around? I’ve had to move work to make sure the potential delivery was covered all day. The delivery costs are very expensive too. If communication had been decent, this mess could have been avoided.

27 de mayo de 2026
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Respuesta de Sprung Gym Flooring

We’re very sorry for the frustration and inconvenience caused by this delivery. We completely understand why you’re disappointed, particularly after rearranging your work to make sure you were available and then receiving several different delivery timeframes without a clear resolution.

We also appreciate your point regarding communication. Even when a delivery is being handled by a third-party carrier, we recognise that as your supplier we have a responsibility to help keep you informed and make sure issues are followed up promptly. Being told that you may face a charge if you’re unavailable, while then being left waiting without a confirmed delivery time, is understandably frustrating.

We’re sorry too that you were promised a call back which didn’t happen. This is not the level of service or communication we aim to provide.

We would like to look into what happened with the carrier and your order, so please contact our customer service team with your order details and we’ll investigate this further.

Thank you for taking the time to provide this feedback. It highlights an area where we clearly need to improve.

Valorada con 5 estrellas sobre 5
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Respuesta de Sprung Gym Flooring

Thank you, Martin! We’re delighted you’re happy with the quality of the flooring and the service you received. We really appreciate you taking the time to leave us a review!

Valorada con 5 estrellas sobre 5

A seamless experience from start to…

A seamless experience from start to finish. Richard and the team reached out to offer support on measurement / quantities and were incredibly helpful throughout the purchase + installation of the flooring. I ordered the 20mm Rubber PRO Gym Heavy Duty Flooring tiles and they are perfect for my garage conversion project - I would highly recommend.

13 de mayo de 2026
Opinión espontánea
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Respuesta de Sprung Gym Flooring

Thank you for such a lovely review! We’re delighted you found the whole process seamless and that Richard and the team were able to help with your measurements and quantities. It’s great to hear the 20mm Rubber PRO tiles are perfect for your garage conversion. We really appreciate the recommendation

Valorada con 5 estrellas sobre 5

Superb product

Superb product. Exactly what I wants. Quick delivery and first class customer service.

26 de abril de 2026
Opinión espontánea
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Respuesta de Sprung Gym Flooring

Thank you so much for your lovely review! We’re delighted you’re happy with the product and the service you received. We really appreciate your support.

Valorada con 1 estrellas sobre 5

Not great customer service

Not great customer service.
Got 2 samples which didn't do what I wanted so asked for some help or ideas as the noise was not reduced very well.
The reply I got was
"Its mainly for reduced noise below"
I replied yes that is what I want it for.
Expecting a reply with some other products or ideas.
I got no reply
Then out of the blue I got a random I guess it's a bot that sends them saying do you need help or somthing along them lines,
I replied to the email saying that I didn't get a reply from you and guess you didn't want to help me further.

No reply from that email either.

I'm guessing the after sales would be as hard to get hold of aswell.
I would expected much more woth the amount of advertising I've seen.

21 de abril de 2026
Opinión espontánea
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Respuesta de Sprung Gym Flooring

You're right, and I'm sorry - you asked us a fair question about noise levels, twice and we didn't come back to you. That's a miss on our side, plain and simple and we've looked at how the enquiry slipped through so it doesn't happen again.

I'd still like to get you a proper answer on noise if it's useful - our team can talk you through what different thicknesses actually do for sound, honestly, including where flooring alone won't solve it.

Email us at info@gym-flooring.com marked for Katie and we'll come straight back to you.

Thanks for taking the time to leave the review - it's how we get better.

The Sprung Gym Flooring team

Valorada con 5 estrellas sobre 5

Great mats, customer service great

Ordered from here after checking out lots of websites. We liked the Sprung Konnecta Snowflake premium self locking gym flooring mats 20mm. 15 arrived very quickly and just as described after they sent a sample. Checked out YouTube videos but they were very easy to lay down and clicked into place. Only used the rubber hammer on a few and you need a very sharp Stanley knife. The sauna and a small heater in the room have had no effect on the mats which is great. Would definately recommend the company.

24 de marzo de 2026
Opinión espontánea
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Respuesta de Sprung Gym Flooring

Thank you so much, Wendy! We’re delighted you’re happy with the Konnecta Snowflake mats and found them easy to install. It’s also great to hear they’re working so well alongside your sauna and heater. Thank you for choosing us and for the lovely recommendation!

Valorada con 5 estrellas sobre 5

Very solid, heavy and durable

Arrived well packaged and delivered to the door.
Durable dense, heavy construction with pleasant spring to it and very attractive blue and grey flecks.
Easy to lay.
Tough to cut so have plenty of sharp blades for your utility knife.

1 de abril de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

2 Stars

2 Stars

First good news - Buying was simple, flooring does look great.

Bad news - Once I purchased I was bombarded with upsell emails to the point I had to unsubscribe within 4 days.

After 5 days no one had still contacted me about delivery. I had to contact them.

I was told it was dispatched. That was it.

On Friday, I was told, that I would be emailed or call on Monday 6am with a delivery slot for that day.

By 9:30am I still hadn't received any confirmation. I then had to re-email to find out when this delivery slot was.

I received a reply at 12:05 pm to be told that my delivery was between 12 and 2 pm. (helpful, right)

After racing to the gym. I waited. By 2:30 pm I still hadn't had a delivery. I had to then, re-ring them to find out where my flooring was. I was told it was 10 minutes away.

By 3:30 pm the flooring still hadn't arrived. Meaning I sat doing nothing for 3 1/2 hours. No one called, no one apologised.

When the flooring eventually arrived. I was shocked to find out that not a single one of the squares are actually squared.

Meaning you have no hope of keeping the single line straight.

However, I will say once we finally got the flooring down it does look good and seems to be nice and sturdy.

I still haven't received an apology from them for the delays or the miscommunications or the lack of communications there you go.

They do need to sort out their emails and stop bombarding people.

25 de febrero de 2026
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Respuesta de Sprung Gym Flooring

Thank you for taking the time to leave such detailed feedback. We’re pleased to hear that you found the ordering process straightforward, that the flooring looks great once installed, and that you’re happy with its sturdiness. However, we’re very sorry that the delivery experience and communication fell so far short of the standard we expect.

You should not have had to repeatedly contact us to find out where your order was or chase for a delivery update, particularly after being given a specific timeframe. We completely understand your frustration at having to spend several hours waiting for a delivery that then arrived much later than expected, and we apologise that you weren’t kept informed or given an apology at the time.

We also take your comments about the emails seriously. We want to keep customers informed and provide useful information, not overwhelm them with communications, and we’re sorry this led to you unsubscribing so quickly.

Regarding the tiles, our interlocking rubber flooring is manufactured to tight tolerances, but we appreciate your comments about the individual tiles and the difficulty this caused during installation. We’d be happy to look into this further if you contact our team with your order details and, ideally, some photographs of the tiles.

We’re sorry again that the overall experience did not match the quality of the flooring itself. Your feedback is valuable and highlights areas where we need to improve, particularly around delivery communication and customer contact.

Valorada con 5 estrellas sobre 5

I bought their 20mm pro sprung flooring…

I bought their 20mm pro sprung flooring for our home gym, they’re definitely keen on follow up emails to sales enquiries!! However they did offer us additional discount and once we took the plunge after research, the service was excellent.

Their delivery partner even arranged delivery on a date about 2 weeks after purchase to ensure we would be in which was excellent.

The pro tiles to install were straight forward enough, but it’s a physical job, and you need professional tools, this is not a job for your average DIY-er! That isn’t a criticism, it just means you need an eye for detail, or I’d suggest spending more and hiring their interlocking pro tiles.

Our small home gym however now looks the absolute business, we’re made up with the look and feel and the tiles really are top quality.

Oddly, the room feels bigger and warmer than it did with carpet? Either way we’d use them again and recommend them.

I’d submit a photo of the room but don’t know if I can?

Great product, thanks Sprung

17 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I looked everywhere for rubber gym…

I looked everywhere for rubber gym tiles that were not black or grey and eventually found these fabulous cork coloured rubber tiles. We had them professionally installed and they look absolutely stunning.
Dealing with Gym Flooring, they expected the order to arrive with them on a certain date, the delivery was a few days late and to me a week or so late, but they told me what was happening and kept me updated, real people talking to me! I would definitely recommend both the company and the product.

11 de septiembre de 2025
Opinión espontánea

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