They double charged me for shipping. When I notified them of the mistake, they sent me a purchase order they had from Oriental Trading Company. They passed along the extra cost to me and refused to re... Ver más
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Consulta las opiniones de los clientes
Ich habe leider mehrere Bestellungen getätigt. Allerdings habe ich z.B. anstatt eines E-BIKE, Spott billigen Modeschmuck erhalten. Das sind alles Ramschartikel. Ich rate jedem Käufer die Finger weg... Ver más
I ordered a Halloween costume a few days ago & the site clearly stated that if I pay a higher shipping fee that I will definitely get my package by the 30th. This ridiculous company has said on the tr... Ver más
I am impressed with how quickly I received my order & will probably order from Halloween Express regularly if they have the plus size costumes that I 💝 I would definitely refer them 2 anyone asking... Ver más
Información sobre la empresa
- Tienda de disfraces
- también en la categoría
- Tienda de ropa
Escrito por la empresa
Halloween Express is one of the most aggressive and dynamic Halloween chains in the United States. Started in 1990, Halloween Express maintains an online ecommerce presence year round. We're open online 365 days a year. Our success is based on offering the largest selection of Halloween merchandise available anywhere. Our merchandise assortment is updated annually to ensure that the latest product trends, as well as the tried-and-true best sellers and licensed product are part of the merchandise mix.
Información de contacto
6900 Morris Estate Drive, 28262, Charlotte, Estados Unidos
- 859.282.5520
- support@halloweenexpress.com
- halloweenexpress.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
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Very much overpriced
Very much overpriced. Unable to check sizes before purchasing and no refund policy to return. Would not but again.
I purchased the American Redneck set…
I purchased the American Redneck set for a costume I could wear to work. A few of us dressed up as one of the managers. It was so much fun! The manager in question must have really liked the set I wore, as he told me the beard looked better than his beard!
The only complaint I have was that the elastic bands to hold it on were too long, but that was an easy fix.
Delivery was great, no damage to the packaging or contents.
All in all, everything was just great!
Allowed purchase despite no inventory! Left me stranded
I ordered costumes and they were cancelled 2 days before Halloween due to being out of stock (even though they were supposedly in stock when I purchased them days before), giving me no time to find an alternative.
I ordered 2 sets of wings and the wires…
I ordered 2 sets of wings and the wires were coming out and all the straps came off when you touched them
Lifesaver when out of time!
I bought animal ears online to complete my costume and Halloween Express was truly a life saver. No other platform could get me what I needed before Halloween except Halloween Express. Thank you!
I found an awesome costume on your site but….
I found an awesome costume on your site. However the order was canceled with no reason. I got my refund but you left me having to go to multiple places to find a replacement costume.
Delayed shipping
The site says most items ship same day, mine didn't ship until 5 days later with no update, no way to track orders.
Friendly Skull
The mask was appropriately packed, and came safe and sound. All hinges work, and only need minor customizing to fit my needs. Shipped fast.
Getting ignored
I had signed up for the coupons before I ordered. Got a coupon for 20% off emailed to me. Tried to use it but it didn't work. Emailed customer service to find out that the code wasn't working but they got it fixed and I could use it now. I told them I already placed my order to make sure it was here by halloween. I asked if I could get the 20% refunded to me and have been ignored since.
Out of stock and no refund
Ordered a costume for my grandson that they said they had in stock. Once I completed the transaction, I immediately got an email stating it was out of stock and I would be issued a full refund, this was on 10-19, I’m still waiting for that said refund and have had to contact my bank to dispute the transaction.
Never received my order
Never received my order. Contacted Halloween express and they said they would get back with me. I have never heard back from them. I never received a refund. I’m having to dispute the charges with my credit card company.
I ordered my child's costume for…and received it.Will not be ordering from there again.
I ordered my child's costume for Halloween and still havn
Very expensive for this kind of…
Very expensive for this kind of costume, all it is is black material that's been sewed together, oh and a piece of rope with a beaded cross. I don't think I thought this out other wise I wouldn't have purchase. Crap happens @
Product was reasonably priced and…
Product was reasonably priced and showed up quickly!
Got my costumes in time!
Costume was okay except for the fan…
Costume was okay except for the fan needed to make the whole thing work. It came and the adapter didn’t fit into the battery pack so I had go go find another one. It’s ridiculous that the major part of the costume doesn’t work.
Customer Service 110%
I could not be more pleased with customer service at Halloween Express on Augusta Road in Columbia. They are quick to help you find what’s perfect for you and your family, not just to sell you anything they can. They run circles around Spirit Halloween.
Disappointed
I ordered 3 items for Halloween costumes for my children. I was emailed a shipment confirmation for all 3 items. I later received an email stating one of my items was out of stock. However, when my package arrived, just 1 item was included. I called to speak with a customer service representative. She informed me that my other item was also out of stock and I would be issued a refund. She was pleasant on the phone but not very helpful as I was still left without a costume for my child. I wish I had been notified about the out of stock item, rather than finding out 6 days after I placed my order. She was also unable to provide complimentary rush shipping for a different costume.
horrible experience order shipped was…
horrible experience order shipped was all wrong. couldnt get a response from them when i submitted a contact us. tried calling at 1pm pst on monday said they were closed yet hours on site said open until 5p. finally got someone on live chat but just got the runaround. will not purchase from them again
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