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2,6
12 opiniones
Ha contestado el 37% de las opiniones negativas
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This is a total Bullshit! I order for my sons Birthday on February 8th and today ist April 23rd - nothing arrived. Nobody answers to my Emails. This is Bullshit and MrSavage is a Rip Off - sorry this is absolut terrible! I payed for it but nothing arrived until today and nobody is responding to any Email. Don’t order from that shit company
They Said the pack will come in 5 business days its been a mouth sins i ordered. 100$ out of the window thanks to hallucina 🤬
I want to order à t shirt for 39.99 $.. The shipment is 30!!!
Hallucina is in Norway !!!
What a shame ! I explain that to my son ...Avoid to order...you will à.very bad surprise 😲 😡😤
just excelent. great clothing, great shipping. order came on time. its magnificant. i recomend it to everyone. keep it up MRSAVAGE
What they do not tell you is the ridiculous fees you pay when the package shows up at your door. UPS driver explained that these are fees that the company avoids and passes on to the customer. I ended up paying nearly $100 for receiving a small package. Read the fine print before ordering from this company. Also understand that while there are replies to negative reviews online, they do not reply to emails from their customers.
Have not got my order and they do not respond when I try to contact them, two times through “contact us” on the website and two times on the e-mail.
Respuesta de Hallucina
Hi Mandy,
May I please ask you to send another email to post@hallucina.com.
We can’t seem to find any emails from you,
We are more than happy to help you!
Thanks!
I ordered three hoodies. The order did arive in a few days and everything look great, but when i opened it, there was only one. I contacted them immediately via email and after about three days got a response that said they are solving it. 4 weeks later, no update even though I contacted them again about it.
They dont tell you at time ordering that your subject to ridiculous custom fees, from Germany to UK they wanted another £103 on top to recieve the order. I'm not paying that on top of my £280 so I'm waiting for the company to respond and issue a full refund
Still waiting for a response and to get my refund not holding my breathe. I'd stay well clear of this company
They lie they are not resolving the issue asap as they stated
And they can reply to reviews but not respond to the emails iv sent
And now they are ignoring me again and refusing to refund so I now have to open a bank dispute to get my money back
Respuesta de Hallucina
Hi Chrissie,
Thank you for your feedback. We’re sorry for any confusion regarding import fees. As stated on our policy page, import duties, taxes, or customs fees may be charged upon delivery, depending on your country’s regulations.
These charges are set and collected by your local customs authorities, not by us —
Please feel free to reach out to our support team if you have any questions or need help understanding the customs process in your region.
———————
We’ve responded to your email directly, so please check your inbox (and spam/junk folder just in case). We’ll make sure this is resolved for you as quickly as possible.
————————
We understand your frustration and are sorry you feel this way. As mentioned in our previous messages, we’ve already been in contact directly and have offered a solution to resolve your case.
We’re doing everything we can to make sure it’s handled properly and fairly. Please check your inbox for our latest message — we’ll continue to follow up with you there to complete the resolution.
Fast delivery, warm and comfy hoodie, great quality, I recommend!
Fast shipping, the sweats I got are good quality, and fit perfectly. Nothing bad to say!
1. Order did not arrive.
2. They sent an email a month later saying they'd credit by account 10%. They did not.
3. They have no customer service line to speak with as they are a professional scam company that uses influencers to take money from kids.
4. Do NOT buy from Hallucina as it is NOT a real company.
Respuesta de Hallucina
Hi! We’re sorry to hear about your experience — that’s definitely not what we aim for.
1 and 2. If your order hasn’t arrived yet, it’s likely due to a delay or issue in transit. Please contact us at @hallucinawear or post@hallucinawear.com with your order number and we’ll investigate immediately.
3. While we don’t have a phone line, we answer all emails daily and always try to help as quickly as possible. Please provide your email so we can track the communication history.
4. Hallucina is a small, independent brand — not a scam, but a growing company that genuinely cares about our customers.
We’re here to make things right. Please reach out so we can fix this.
— Hallucina Team
I ordered the black eye zip start march and it’s been almost 2 months and my package haven’t arrived.
I tried to send a email from the order and haven’t got a answer
I in absolutely disappointed and sad that this new brand let me down
Respuesta de Hallucina
We had some delays early in the shipping process, especially with our first-ever drop, but everything is now being sent out and moving through the system. If you haven’t received a tracking email yet, please reach out to us directly at @Hallucinawear on X or post@hallucinawear.com with your order number, and we’ll prioritize your case immediately.
We’re a small team doing our best to grow this brand the right way — and we truly appreciate your patience. We’ll make this right.
— Hallucina Team
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