Disgusting. Absolutely disgusting. Receiving a very expensive heart medicine for our pup. We had to put out pup down two days ago because of it, the heart medicine was on autoship, and showed up yeste... Ver más
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Consulta las opiniones de los clientes
Don't risk having your money stolen. I ordered two medications and never received the (more expensive) second one. Wrote to Customer Service several times — still no answer at the time of writing this... Ver más
La empresa ha respondido
I purchased medication for my Zoey several months ago. i received a notice they were shipping and i contacted the customer service to inform them Zoey passed. They immediately stop the shipment and cr... Ver más
La empresa ha respondido
I needed Insulin for my cat and was unable to get it locally since it's on backorder. Hardy paw was the only site I found it in stock. Initially I was taken back by the price difference. When I receiv... Ver más
La empresa ha respondido
2,8
Medio
38 opiniones
Ha contestado el 75% de las opiniones negativas
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Perfect
Perfect - ordererd meds and arrived 2 days later. Thank you for the quick shipping!
17 de marzo de 2026
Opinión espontánea
Respuesta de Hardypaw
Thank you for your feedback!
We’re delighted to hear your order arrived promptly and that you had a smooth experience with us. Providing fast, reliable delivery is always a top priority, and it’s great to know we could meet your expectations. We truly appreciate your support and look forward to serving you again.
Total scam
Total scam. If the product doesn’t fit your dog. There is no return policy. If you open the package you are screwed. Obnoxious customer service people also. The harness itself was garbage. You have been warned.
13 de marzo de 2026
Opinión espontánea
Respuesta de Hardypaw
We’re sorry to hear that you were disappointed with your experience. We understand how frustrating it is when a product does not work out as expected.
Our return policy is posted on our website, and for health and safety reasons we’re unable to accept returns on opened items that may have been used on a pet. We know that this can be frustrating, especially when fit is the issue.
We’re also sorry to hear that your interaction with customer service left you with that impression. That is not the experience we want anyone to have. We appreciate the feedback and will share your comments with our team and the manufacturer.
Disgusting
Disgusting. Absolutely disgusting. Receiving a very expensive heart medicine for our pup. We had to put out pup down two days ago because of it, the heart medicine was on autoship, and showed up yesterday, now they're telling us we can't return or get a refund for a medicine that is worthless now. And the tone coming from the other side was not someone that understands the pain a family goes through. Disgusting, and I'll be reporting to the BBB and online for everyone with pets to just go through Chewy, whom happily refunded us for his others meds.
25 de febrero de 2026
Opinión espontánea
Respuesta de Hardypaw
We are very sorry for the loss of your pup. We understand how painful this time is, and we’re sorry for any added frustration surrounding this order.
Because this item is a prescription medication, state and federal regulations prevent us from accepting returns or issuing refunds unless the medication is recalled. While we know that does not make this situation easier, we are required to follow those rules.
We also regret that our communication did not come across with the care and compassion you deserved. That was never our intention, and we’re truly sorry for the distress this experience caused during an already heartbreaking time.
Received wrong product, will not send correct.
Received wrong product. Called customer service, explaiined I am a senior handicapped person and they said send a photo of wrong item to have them reship correct item. I did and they keep saying I have to send wrong item back. I do not get out to 'ship things back'. Very disappointed and will not purchase from this companay again.
5 de diciembre de 2025
Opinión espontánea
My cat can't eat and is quite possibly…
My cat can't eat and is quite possibly dying. I spent 1500$ on vet bills and pay these lazy sacks of garbage 40$ for 1-2 day shipping. These worthless, no good losers waited 2 full days to ship it on F Friday so it doesn't show up till Monday. Worthless
5 de diciembre de 2025
Opinión espontánea
Respuesta de Hardypaw
I’m very sorry to hear about your cat and how urgent this situation is. We understand how frightening it is when a pet can’t eat, and we also understand why you are upset about the shipping timeline. For orders to ship out the same day, there is a time cutoff of 2:00 PM EST (11:00 AM PST)
That said, we cannot accept abusive language toward our team. We are still committed to helping you, and we want to review exactly what happened with the order and what options are available right now to get you a resolution as quickly as possible. We do show that the package was delivered on Saturday via UPS Express.
Don't risk having your money stolen
Don't risk having your money stolen. I ordered two medications and never received the (more expensive) second one. Wrote to Customer Service several times — still no answer at the time of writing this review. It's been over two weeks since my order, now my pet is without medication and I am out of $75.
26 de noviembre de 2025
Opinión espontánea
Respuesta de Hardypaw
Hello Millie, we apologize for the confusion with your order. After further investigation, it seems the order was split, and one product was shipped out before the other and we should have let you know beforehand. I've tracked your 2nd item, and it is expected to be delivered to you, by tomorrow via FedEx. Again, we sincerely apologize for the miscommunication.
What a wonderful thing ........
I purchased medication for my Zoey several months ago. i received a notice they were shipping and i contacted the customer service to inform them Zoey passed. They immediately stop the shipment and credited my card. I received a note of condolences and yesterday i received a hand written card and a memorial frame. I was so touched. What a wonderful thing to be so kind as to reach out and express sympathy to someone who only purchased a few items. That is a company to support. Thank you for your kindness and consideration during a tough time.
1 de diciembre de 2025
Opinión espontánea
Respuesta de Hardypaw
Thank you for sharing this with us, and please accept our sincere condolences for the loss of Zoey. We know how difficult it is to say goodbye to a beloved pet, and we’re grateful you allowed us the opportunity to support you in a small way during such a painful time.
We truly appreciate your kind words and your support. If there is ever anything we can do for you in the future, please do not hesitate to reach out.
Fast delivery, Great customer service
I placed two orders both on separate days. The first order i had ordered two bottles of antibiotics and when I submitted order I realized I could order a big bottle, in which I would get more and pay about the same. I called and they were able to fix my order with no issues. The second order, I used the express shipping, and the order came promptly the next afternoon. I would definitely use them again.
11 de noviembre de 2025
Opinión espontánea
Respuesta de Hardypaw
Thank you for taking the time to share your experience with us. We’re glad we could quickly update your first order to the larger bottle and make the change hassle-free. It’s also great to hear that your express shipment arrived promptly the very next afternoon.
We truly appreciate your support and look forward to helping you again whenever you need us.
It would not let me give a zero star…
It would not let me give a zero star rating or I would! I ordered something for my koi pond July 2025, with the extra route protection, and they send me an email and say its been sent. Then they send me an email saying they don't actually have the product (which should have let me know it was a sketchy company to begin with!). I finally requested a refund in September as it had still not shown up and it still had never been shown as moving on the shipment tracker and they finally refunded me a THIRD OF WHAT I PAID claiming that it was subject to a restocking fee and the delivering costs were non-refundable in October?! If I look at the tracker now it still says "Hang tight, your package will ship soon" This company has shameful customer service practices, stay clear.
27 de julio de 2025
Opinión espontánea
Two products. Fast service. Good quality.
I ordered two products. I got super fast shipping, with accurate tracking. I was a bit nervous due to mediocre reviews but everything went fine. The product I used so far was effective. Highly recommend.
1 de octubre de 2025
Opinión espontánea
Respuesta de Hardypaw
Thank you for your review and for giving us the opportunity to earn your trust. We’re glad your order arrived quickly with accurate tracking, and that the product you’ve used so far has been effective.
We appreciate the recommendation and look forward to helping you again whenever you need us.
A scam
September 27 — my fully paid order with a prescription from September 23 still hasn’t been shipped. This looks like fraud — they took the money and are just stringing me along
23 de septiembre de 2025
Opinión espontánea
I needed Insulin for my cat …
I needed Insulin for my cat and was unable to get it locally since it's on backorder. Hardy paw was the only site I found it in stock. Initially I was taken back by the price difference. When I received the cooler with the cold Insulin today, I was so grateful to receive it. That alone justified paying the extra money. I am so impressed with their keeping me posted about shipping and seeing when it would arrive. And the packing of the cooler being sent from Calfornia to Florida is truly remarkable. Excellent and professional. Thank you
17 de septiembre de 2025
Opinión espontánea
Respuesta de Hardypaw
Thank you so much for sharing your experience with us. We understand how stressful it can be when a medication as important as insulin is difficult to find, and we are so glad we could help provide it for your cat. Our team works hard to ensure that products are shipped quickly, carefully, and with proper handling, so it means a lot to hear that our efforts made a difference. We truly appreciate your trust in HardyPaw and are grateful for your kind words about our service.
I wish I would have read the reviews…
I wish I would have read the reviews first. I placed an order and didn't realize I could have gotten 70 pills for $6 more and I ended up paying $1 a pill. No returns so they conned me out of $57.83 for 60 pills. I thought shipping was free over $49
If it so easy why do they have so many negative replies and why no return policy. They could at the least agreed to an adjustment of some kind but all they want is your money. Still a bait and switch company
4 de agosto de 2025
Opinión espontánea
Respuesta de Hardypaw
We’re sorry to hear you’re unhappy with your order. We do our best to ensure pricing is clear — on each product page, you can easily click to view the per-pill cost and compare different quantities (30/60/90 count) before adding anything to your cart.
Regarding returns, federal law prohibits us from accepting prescription products back for safety reasons, as outlined in our returns policy.
For shipping, regular ground delivery is always free on prescription pharmacy orders over $49, unless they contain heavy items or require expedited shipping.
We understand this may not have been the experience you were hoping for, but we hope this clarifies how our process works. If you have further concerns, our customer service team is here to help.
Fish meds
Order was placed Sunday night with priority mail shipping. It shipped Monday and I received it Wednesday. Service was fast, received the exact item I ordered and pricing is great.
6 de agosto de 2025
Opinión espontánea
Respuesta de Hardypaw
Thank you so much for your kind review! We’re thrilled to hear your order arrived quickly and exactly as expected. Providing fast shipping, accurate orders, and great value is always our goal, and it’s wonderful to know we hit the mark for you. We appreciate your support and look forward to serving you again!
🚫 Warning to EU customers
🚫 Warning to EU customers – DO NOT buy from HardyPaw
I ordered a single bottle of a dog supplement as a private customer from Spain.
Despite HardyPaw’s own policy clearly stating that they do not ship pet food or prescriptions internationally, they processed and shipped the product without any warning.
The shipment was blocked by customs, and I was required to pay nearly 7 times the product's value in customs fees, health inspection, and broker services in order to retrieve it.
When I contacted HardyPaw for help, they responded vaguely, ignored most of my emails, and refused to take responsibility or refund the shipping.
It seems they ship internationally without verifying if the products can legally enter the country, and leave the customer to deal with the consequences.
This makes me wonder if they might be profiting from shipping charges, even when orders never reach their destination.
💬 Avoid this company if you’re outside the U.S.
It’s risky, expensive, and shows zero customer support.
Update;
Thank you for your response.
I had already contacted your support team several times but received no real help.
The issue was not about random customs fees — it was caused by HardyPaw shipping a product they clearly state cannot be exported internationally.
This was confirmed by customs.
I appreciate your polite message, but this problem could have been avoided by simply following your own shipping policy.
Hopefully my experience helps other EU customers avoid the same mistake.
28 de julio de 2025
Opinión espontánea
Respuesta de Hardypaw
We’re very sorry to hear about the challenges you faced with your order, and we completely understand how upsetting this must have been. International orders can sometimes be impacted by customs rules and fees that vary by country and are unfortunately beyond our control, but we recognize that the experience you had was far from ideal.
We’re committed to reviewing how we communicate international restrictions and potential costs so customers have the clearest information possible before ordering. Your feedback is invaluable in helping us improve
Absolutely amazing! Thank you!
Absolutely amazing! I ordered from the U.K on Tuesday morning and by the Thursday afternoon I had received the Zymox ear solution for my dog. Dispatched very fast and well packaged. I’ve ordered items in the U.K that didn’t arrive that fast! A*
24 de julio de 2025
Opinión espontánea
Respuesta de Hardypaw
Hi there! 🌟
Thank you so much for your incredibly kind words! We're thrilled to hear that your Zymox ear solution arrived so quickly and safely all the way to the U.K. It means a lot to us that you took the time to share your experience — and we're over the moon that we could get your order to you faster than expected!
We’re always working hard to ensure our international customers receive prompt and reliable service, so your feedback truly makes our day. If your pup needs anything else, we’re just a click away!
Wishing you and your furry friend all the best,
— The HardyPaw Team 🐾💙
Credit where credit is due
Credit where credit is due, ordered on the Saturday and delivered to GB by UPS on the Friday.
Prices are very reasonable, just glad I did not read the reviews on here first.
Five star service thank you.
18 de julio de 2025
Opinión espontánea
Respuesta de Hardypaw
Hi there! 🌟
Thank you so much for your thoughtful review — we truly appreciate you giving us a chance! We're delighted to hear your order made it to Great Britain in just under a week and that you found our prices reasonable. 🐶📦
We understand how important trust is when shopping online, and we're so glad your experience reflected the five-star service we strive to provide every day. Your kind words remind us why we love doing what we do.
If there's ever anything we can help with in the future, don’t hesitate to reach out. Thank you again for your support!
Warm wishes,
— The HardyPaw Team 🐾💙
Incompetent company with friendly and prompt customer service, who apparently lies
Ordered my dog’s medication on Thursday and on Friday spoke to Dave in customer service who was awesome and super helpful and friendly and said it should arrive on Saturday, and if not then, then on Monday. It did not arrive Saturday or Monday. On Tuesday I checked with FedEx which said it was delayed and would be here on Wednesday between 5 and 8 PM. Dave and the other girl in customer service assured me that they put extra ice bags in, and the medicine—which has to be refrigerated and/or on ice—would definitely still be viable when it arrived. There were two very small ice packs in the bag, and they were at room temperature which was 71°, so I’m sure the medicine isn’t viable anymore and needs to be thrown away. Also, it was very frustrating dealing with their pharmacist because my vet faxed over the prescription multiple times and Hardy Paw kept saying they didn’t have it, and then my vet thought I had ordered too little of the amount and asked them to double the prescription so I could give him a second dose in a week, but Hardy Paw informed me that I was only approved for one box and the second box would be sent when they got the approval. I was on the phone with Hardy Paw and my vet five times each during the day so a total of 10 phone calls. Dave in customer service told me that he was packing the box himself and that the other box would arrive in a separate shipment, but everything arrived together, so did he actually pack it himself like he said he did? And why did I receive my box on Wednesday night when I ordered it on Thursday night? I was not offered any options on the shipping charge because it had to be 2 Day Express because it had to be refrigerated, and it was $37 to ship it. That’s clearly not 2 day shipping, so I’m extremely upset with FedEx as well.
11 de julio de 2025
Opinión espontánea
Respuesta de Hardypaw
Hi Lauren,
Thank you for taking the time to share your experience. We're sincerely sorry for the frustration and inconvenience you encountered with your recent order.
While we’re glad to hear that you had a positive interaction with Dave and our customer service team, we’re genuinely sorry that the overall experience did not meet your expectations—especially in regard to the shipping delay, prescription coordination, and concerns about the product's condition upon arrival.
To address a few key points:
Shipping Delay: We understand how important timely delivery is—especially for refrigerated medications. We shipped your package via FedEx 2-Day Express as required, but unfortunately, FedEx experienced an unexpected delay that was outside of our control. We completely understand how disappointing that is, and we’re actively working with FedEx on these kinds of issues to improve reliability.
Medication Viability: Our packing protocols are designed with safety margins in mind. We use medical-grade insulation and ice packs that are tested for up to 72 hours of temperature protection under typical transit conditions. That said, if you have any doubts about the product’s integrity, we absolutely want to make it right. Please contact us directly and we’ll arrange for a replacement or refund as appropriate.
Prescription Issues: We apologize for the communication breakdown between us and your veterinarian. These situations are rare but can be frustrating when they occur. We’ve since reviewed the order and are working internally to improve coordination with vet offices to prevent this kind of back-and-forth in the future.
I really hoped the reviews weren’t true…
I really hoped the reviews weren’t true but unfortunately they are. Luckily I can get my refund but I paid for priority shipping and never heard back nor got my item.
1 de julio de 2025
Opinión espontánea
Respuesta de Hardypaw
We’re very sorry to hear about your experience and the disappointment it caused. This is not the level of service we aim to provide, and we apologize for the lack of communication and the delay in fulfilling your order. We’re glad to hear your refund was processed, but we understand that doesn’t make up for the frustration you’ve felt.
We’ll be reviewing your case to understand what went wrong with both the shipping and communication, so we can prevent this from happening in the future.
Awful customer service
Awful customer service. They do not refund. They do not care about their customers. This is a profit only company that makes no effort to bridge concerns and issues with customers. Save your money and buy from a different company. I have them on video more or less saying they do not care about why I did not receive my package.
27 de junio de 2025
Opinión espontánea
Respuesta de Hardypaw
We’re sorry to hear about your experience and the impression it left. After reviewing your order and your own confirmation, we verified that the package was delivered to the address provided at the time of purchase. Although the delivery was completed as ordered, we offered a significant discount and free shipping on a replacement as a goodwill gesture. While we weren’t able to provide a completely free replacement, we do strive to resolve concerns promptly and fairly, and we regret that this resolution did not meet your expectations.
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