Harman International Industries Opiniones 48

No stars.
Sent a faulty set of headphones from a UK post office in February. Had checked the progress of return but, had a shocking message stating on Royal Mail track and trace an item that the item cannot export to the sender. I have put the right address on and what's inside the parcel. Now they will return back to me in 21 days.
I will not be returning the headphones back to Harman intl. When I do get back the headphones they will go straight into the bin.
I would of taken Harman Intl to a small claims court if they are based in the UK not the Netherlands. But, unfortunately being an overseas company I cannot.
Wasted money.
Don't ever buy from an overseas company because you have to send back the item abroad and it may not get sent back to the Retailer. Buy from Argos, John Lewis, Ebay, Amazon that way you will get your money back.

Nachdem ich den Artikel storniert hab, wollte sie nicht stornieren. Habe sie erst zu mir geschickt. Ich hab’s wieder zurück gesendet und jetzt zahlt sie meine 800 € nicht aus. Erst mal Kontakt per Mail. Anscheinend sollen sie am 16. das Geld geschickt habe ist bis heute nichts angekommen. Drecksladen Lasst die Finger weg. 

My JBL speaker was delivered to the wrong address. It was not received. Simple as that. Their courier DPD dropped it off, seamingly, outside the door of the town hall???? This is approx. 1/2 mile from my house. I received notification it had been delivered and I called them straight away to let them know the delivery had failed. What was supposed to take 7 days to sort out is now two weeks later. What is frustrating and unacceptable is the fact that Harman claims the "case is still under investigation." They cannot tell me what that investigation entails or give me a date when it can be resolved so I am being fobbed off. Not good enough! Case # 19475006

They just abandoned my package in one of their colection points, requiring me to go into the City to get It, instead of delivering It at the adress stated on my request.
Never contactes me by phone/message, never even got close to where they had to deliver it. Hilarius, unprofesional, fraud and ilegal, untrastfull, fake, "never again" company.

This is not just a dispute about headphones. This is a story about how a monopoly operates in the consumer market. Samsung, through its subsidiary Harman, controls over 20 leading audio brands, including JBL, AKG, Bowers & Wilkins, Denon, and Marantz. Unfortunately, the policy I encountered has proven to be uniform across this giant concern.

I purchased my premium AKG N9 Hybrid headphones directly from Harman Audio on eBay. I am a loyal customer with a 100% positive rating (1886) on eBay since 2007. I trusted the commitment to quality from a Samsung subsidiary.

When a manufacturing defect (glue separation) appeared after only four months, I expected a simple warranty solution. Instead, the company systematically:

Created an impossible financial barrier (a non-refundable $220 shipping fee BEFORE the official defect recognition).

Annulled its official defect recognition.

Executed corporate censorship by immediately blocking my service email address after escalating the matter to Samsung headquarters. Critical Evidence: Systematic Shadow Ban Confirmed. The corporate policy of concealment culminated in a systematic "shadow ban" of the customer's account on public platforms. This action, targeting the user directly after exposing the warranty fraud, constitutes a GROSS VIOLATION and undeniable evidence of Deceptive Business Practices.

I submitted comprehensive evidence of censorship and 'Sham Warranty' to the BBB on November 15th. Samsung’s refusal to mediate resulted in the BBB officially closing the complaint as 'Unresolved’ under Complaint ID: 24028418, 12/01/2025.

This systematic process resulted in the effective reduction of the warranty term by 6 months (headphones purchased 04/15, annulment ~10/15), which constitutes a GROSS VIOLATION of the sales contract and consumer rights.

The headphones are no longer a product; they are evidence.

Reputation is the most valuable currency. And it is the hardest thing to recover once it has been lost! A final payment of $439.95(MSRP)will be made to fully restore the warranty and uphold the consumer’s rights. This payment does not affect or conclude the ongoing investigation into other matters related to censorship and suppression of information.

I believe that the deceptive business practices of such large corporations (and their subsidiaries) must be discussed openly and must not be subject to censorship. I am confident that I am not the only one who has faced this problem and their policy. My conflict clearly demonstrates that the corporate policy of censorship affects the entire umbrella of Samsung's audio empire. As a dedicated audiophile who owns the premium Denon PerL Pro headphones (a brand recently acquired by Harman in the $350 million Sound United deal), I have a legitimate and pressing concern: I do not want the same 'Sham Warranty' and corporate censorship applied to my Denon product.


The story of how a major corporation forces a customer to buy silence, and the full evidence package, are available online.

SEARCH KEY: Samsung/Harman: Destruction of Digital Evidence and the Policy of Total Suppression

I purchased a computer table from HARMIN LTD, and the quality was extremely disappointing. The product materials felt very cheap, the finish was poor, and it did not match the description or expectations. Assembly was frustrating due to badly designed parts, and the overall build is unstable and unsafe for regular use. This is by far the worst quality product I have ever purchased, and I would not recommend HARMIN LTD to anyone.

Card fraud no delivery no process to refund

I ordered three parcel it was a large value , they deliberately miss off your address they then do not even attempt delivery even with DPD if you choose a post office as they are morons ...they say it miss delivered ....they then want to wait ten days for it to come back then further week for refund simply they keep your money and do not dispatch this is the very worst buy another brand ....the after care is!! we don't care ....save your money ...scam artists

Absloute shit customer service on whatsapp first time it took around 14 hours i understood because i had contacted them 44 minutes after their closing time and they took around 7h to respond after their opening time again they were NOT helpful at all and just said "schedule an inspection" instead of actually giving me a quote on what i asked for then after a few hours i asked how much does the inspection cost its been more than a day with no response and i replied to see if they are gonna respond Nope shit service never recommending them

If I know as buying my JBL life pro 2 I will buy from this company I will never do this… it’s god lesson for me to buy product from shop next time not online …I bought my JBL in 27 January 2025 they stop working in February ( cannot charged them) and I started contact with this company after 2 month stupid emails finały they sent me in May new one ..a they stop working in July..and again many stupid question and things till now ..They asking me all this time this same questions and funny is they sent me this JBL and always asking me for proof of purchase…I have just this first one what I bought I January , for this second I don’t have any proof because they sent me this, All what I have it’s just all emails with them…It’s so frustrating and giving me headache every day.

Hinhalte Taktik ! Schlechtester Service ever !!! Finger weg !!!! Hab jbl ear buds gekauft die als wassergeschützt beschrieben wurden-1. Regen,etwas nass geworden-ladecase im ar... Nachfrage wegen Garantiefall ergab wochenlangen Email Verkehr ohne sichtbare Hilfe. Ich kann nur sagen,finger weg von harman(jbl) !!!! Wendet euch an Händler vor Ort, aber auf garkeinen Fall JBL -Kohle futsch!!!!!!
Nie wieder werde ich ein Produkt unter Harman kaufen !!! Reinste Abzocke !

I Purchased a JBL Go4 portable speaker for a recent holiday, I was initially very impressed with the build quality of the device but when I tried to play music through it unfortunately the speaker had a fault.
I contacted support and they initiated a repair request, something I thought a little strange for a brand new product as I expected an exchange. However I returned the item to Harman repair services in Leeds, I went on my holiday without the speaker and the speaker had a holiday in Leeds being repaired.
I came home from my holiday and the speaker was waiting for me with a letter saying that the repair centre had replaced the main circuit board and the speaker, the only thing they didn’t change was the outside casing, again I thought a strange thing to happen why didn’t they just replace the whole speaker? but yet again when I played music through the Go4 it was still doing exactly the same thing, so I. Contacted the support again thinking surely they would replace it now, but no they initiated another repair request, by this point Harman repairs had, had my Go4 speaker longer than I had, I wouldn’t recommend purchasing directly from JBL as I did I would recommend buying from another supplier like Argos or curry’s who would give you an instant replacement, because harman support is none existent they just fob you off.

Lautsprecher kam defekt an, komplett abgebrochen. Der Untausch ist sehr anstrengend und zeitraubend da es über UPS abgewickelt wird und man das Label ausdrucken muss.
Ein wirklich ausgesprochen schlechter Service! Nie wieder Harman!

Ear buds broke after 1 month of use, sent back replaced with the exact same product, asked me to send back again.. im disabled and walking to post office has been a nightmare. AVOID. these aren't cheap earbuds. 70 odd quid for one working earbud.

DO NOT ORDER SCAM COMPANY!
They lablel packages with incorrect addresses on purpose and then have them shipped back to the ware house where they then claim to have not received it back and wont refund your money. Company needs to be put under investigation for fraud.

Nie wieder Harman! Ich habe einen hochpreisigen Lautsprecher gekauft. Der funktioniert nicht wie er sollte. Ich habe die Mängel angezeigt. Als erstes musste ich sinnlose Tests durchführen, die natürlich nichts bewirkt haben. Danach zur Prüfung und Reparatur eingeschickt. Das Servicecenter hat nichts gefunden. Kundenservice versucht nun mir einzureden, dass es kein Bluetoothlautsprecher ist, der zur Ausgabe von Audio entwickelt wurde, sondern nur für Musik von Streaming-Diensten. Noch dämlicher kann man die Kunden echt nicht verarschen. Ich habe erneut Nacherfüllung oder Ersatz gefordert und vorsorglich den Rücktritt vom Kaufvertrag erklärt. Mal sehen was als nächstes passiert. und Kundenservice scheint das Feedback für sich selbst auszufüllen. Ich wollte denen heute Feedback schreiben, nur war das nicht möglich, da ich angeblich an der Befragung bereits teilgenommen habe und zwar an allen drei. Also spart euch den Ärger und kauft wo anders ein. Produkte und Support unter allersau! Nie wieder!!!!

I ordered new ear pads (oval) at jbl.se for my daughter's headphones (JBL Tune 720BT). No instructions were included on how to remove the old ear pads and installing the new ones. I contacted Harman (owner of JBL) via chat. The "agent" couldn't help me and instead escalated the matter to a product specialist for further assistance.

The next day, I received an email from the same person with instructions that later turned out to be incorrect. I tried following them in reverse to remove the old ear pads, but without success. I then replied, asking for clarification. A new email arrived with a link to a YouTube video, not uploaded by JBL or Harman though. It was for the Tune 500BT, which has round ear pads and are mounted differently than the ones on the 720BT.

I responded again, asking if they were serious and if they even knew what the ear pads for the 720BT looked like. Nearly 3 weeks later, I still haven't received a reply. I eventually found several YouTube videos for the 720BT myself.

Ich habe einen Artikel zu spät erhalten, somit die Annahme verweigert und die Ware zurück schicken lassen. Seid einen Monat warte ich nun auf die Rückerstattung meines Geldes, doch ich bekomme immer nur scheinheilig Ausreden. Habe jetzt Paypal eingeschaltet, die werden das dann hoffentlich richten.

Keine Ersatz Ohrpassstücke zusendbar.
Mit dem Argument, der Kauf liegt 30 Tage zurück?
Die Kontaktaufanahme ist mühsam, weil man Formular suchen muss.
Abschließend bekommt man eine negative Antwort.

I ordered some headphones and paid promptly. The website said it would be delivered in 1-2 days. A week goes by, nothing, no communication, I only found out that the item was on its way back to their depot when checking the package tracking on PayPal. I've emailed them asking for help, no acknowledgement, no response. Then I emailed them again asking for a full refund.... Still waiting. AVOID these charlatans!

If I could do 0 stars I would, both Harman international and JBL. Such a scam service, I didn’t receive my £160 speaker and they are refusing to send it to me, MONEY DOWN THE TOILET!!! PLEASE DON’T BUY
I will be going to head office to report this and trading standards because with this cost of living, I’ve got nothing to lose.