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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Quick , efficient and great product who has now supported m for a number of years when I needed it - thank you Harmoney !

Valorada con 5 estrellas sobre 5

Great online process, very fast turn around with entire process including money in your bank once contract accepted and signed, easy to follow, straight forward and straight up, great communication fr... Ver más

Valorada con 5 estrellas sobre 5

When I went through some financial difficulties the Collections team helped me by adjusting my payments to suit my budget, which allowed me to catch up without stress. But the best thing was, I was tr... Ver más

Valorada con 1 estrellas sobre 5

I paid my loan in full, and was told I would get an email confirming this. i did not get this email, but the following day I did get an email offering me further finance, which I find predatory. I... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de financiación y préstamos para coches

Escrito por la empresa

Since our beginnings in 2014, Harmoney has sought to transform the way people borrow and lend money. We’ve created Australasia's largest direct online lending experience, having facilitated over $1.6 billions in loans to over 50,000 customers on both sides of the Tasman, giving people more choice and options. Along the way we’ve created over 100 jobs, and created a purpose‑driven culture focusing on helping people do better through technology, big data, and responsible lending.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

182 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 66% de las opiniones negativas

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4,4

Todas las opiniones

(182)

8 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Really enjoyed completing the process…

Really enjoyed completing the process with Harmoney Finance. Clear communication, fast to respond, easy to fill out forms.
The process is well thought out and efficient for both the customer and Harmoney.
Competitive finance rates, Overall a Great experience

7 de febrero de 2024
Valorada con 5 estrellas sobre 5

Pleasant

The staff were really helpful and friendly and the whole process was easy.
Ive never had a problem when I've rung and spoken to the staff

6 de febrero de 2024
Valorada con 5 estrellas sobre 5

Quick and easy to apply

Good, easy communication throughout the whole application process. There wasn’t anything that I didn’t understand while I was applying and once I accepted the loan. Instructions and advice were clear and concise.

12 de febrero de 2024
Valorada con 3 estrellas sobre 5

I talked to different people who had…

I talked to different people who had different ways of handling my loan application. In the end I got the result I wanted.

29 de enero de 2024
Opinión espontánea
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Respuesta de Harmoney

Thank you for your feedback. We're glad you achieved the desired result, despite varied experiences. We value your input and are committed to improving our services.

Valorada con 5 estrellas sobre 5

Excellent service with no hassle

I did not believe that my loan could be approved so fast. The service was excellent and it is unbelievable. It was not only easy to navigate online but also very quick and efficient response.

I would highly recommend Harmoney to anyone who want to get the best deal out there when having to borrow money.

22 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ridiculous rates

Offered me a loan at 23.99% when other companies offered me the same loan at 10-11%. I can't see any Google reviews for this company, I wonder why???

7 de noviembre de 2023
Opinión espontánea
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Respuesta de Harmoney

Thank you for sharing your feedback with us. We're sorry to hear that you found our rates to be higher than expected.

Our rates are determined based on various factors, including creditworthiness and loan terms. We understand that you may have found lower rates elsewhere, and we apologise if our offer did not meet your expectations.

Regarding your concern about Google reviews, we want to clarify that we do have over 2000 reviews from our customers. However, it's possible that you may not have come across them during your search. We encourage you to visit our Google business page to read some of the experiences shared by our customers.

We value your input and would appreciate the opportunity to discuss your specific situation further. Please feel free to reach out to us directly if you have any questions or would like to explore your options.

Valorada con 1 estrellas sobre 5

info for customers…

Here is a copy on an email I just sent Harmoney..........
Your credit check system is dubious, your application process is antiquated, your unwillingness to provide a set interest rate is unforgiveable and corrupt, what is a ‘personalised interest rate’ it is bordering on illegal and corrupt and to set individual rates is dishonest, nobody else does this apart from loan sharks, A set rate needs to be mandatory! your customer communications and service is inadequate, your understanding of small business ABN tax and GST is inferior, your early positive response to applications is false, …………………… It appears that all the negative reviews (which are numerous) online are true, I will now join the cue and post as many negative reviews on as many sites I can find. For your information I have secured a consolidation loan today from one of your rivals at a set rate. You are no better than scammers.
I bet you don’t reply! Simply because you don’t care and you know what I am stating is all factual and true. I will ‘bag’ you lot to everyone I meet.

21 de julio de 2023
Opinión espontánea
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Respuesta de Harmoney

Thank you for taking the time to share your feedback with us. We genuinely value all customer concerns and sincerely apologise for any negative experience you may have had with our service.

We regret if our credit check process and application system did not meet your expectations. Our goal is to maintain transparency and efficiency throughout our processes, and we will review your comments to identify areas for improvement.

As for our personalised interest rates, we understand your concerns and want to reassure you that our rates are determined based on a variety of factors, including credit history and financial situation.

Your feedback on our customer communications and service quality is greatly appreciated. We are constantly striving to enhance our customer experience, and your comments will serve as valuable insights for improvement.

We are disappointed that we were unable to meet your needs on this occasion and apologise for any inconvenience caused.

Valorada con 1 estrellas sobre 5

Komt afspraken niet na!

Een bedrijf dat verkeerde informatie verschaft via een derde. En zich daarna achter dit bedrijf blijft verschuilen.

Zal iedereen afraden om hier mee in zee te gaan.

10 de marzo de 2023
Opinión espontánea
Logotipo de Harmoney

Respuesta de Harmoney

We're sorry to hear about your experience. We apologise for any inconvenience caused and would like to make things right. Please contact us directly so we can address your concerns promptly.

Valorada con 3 estrellas sobre 5

I have found signing up confusing as someone inexperienced and trying to understand how these loan companies work before I pick a loan

I have found signing up and communicating with the customer service team rather confusing. I guess most people have a passport or ID when they sign up because they don't seem to have an issue like this often. At the time I didn't but when I got one recently, I went back to my account and in the details section it says any details you can't change, call us. I originally emailed them and it seemed to me that they basically said, you had to add details to the about you section to add ID info but that was confusing as it was locked for me. I eventually called them and somehow realised that it was because you HAD to apply for a quote first and add ID info that way for them to review. It will be unlikely I will apply for their services further as I found it confusing and I should have realised sooner what you needed to do. Perhaps the people I talked to were frustrated with me, I know I can be frustrating and perhaps they were also having a bad day or sick of people asking as I had. It was just confusing because the website pushed you to call them for answers but their team made it seem like I shouldn't have contacted them for info?

10 de diciembre de 2022
Opinión espontánea
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Respuesta de Harmoney

We appreciate your feedback and apologise for any confusion during the sign-up process. Your input is invaluable, and we will work to improve our processes.

We apologise for any frustration caused. If you have further questions or concerns, please don't hesitate to reach out.

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