Harnce Heating & Plumbing Opiniones 

171
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

They are totally professional in the nicest possible way I would firmly recommend them and just wish we had used them before. Truly excellent

Valorada con 5 estrellas sobre 5

Super helpful company; came out quickly to assess a leaking radiator pipe and came back a couple of days later to fix. Price ended up cheaper than quote as it didn't take engineer as long as t... Ver más

Valorada con 5 estrellas sobre 5

Communication with this company is really good. I had a number of queries which Isla responded to very quickly. A date for the work (tap replacement) was given a few days hence. Tim turned up exactly... Ver más

Valorada con 5 estrellas sobre 5

Excellent service from start to finish. Plumbers that actually turn up and are punctual too. The communications from Isla and messaging system work very well and keep you informed all the way. M... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Contratista de calefacción
  2. también en la categoría
  3. Contratista de sistemas de climatización
  4. Fontanero
  5. Ingeniero de gas
  6. Reformas de baño
  7. Servicio de instalación de gas

Escrito por la empresa

Our family have spent over 20 years working in the heating and plumbing industry so we wanted to bring our expertise to homeowners and businesses local to ourselves. Based in Lichfield, we service much of South Staffordshire, including Burntwood, Cannock, Lichfield, Tamworth, Sutton Coldfield, Burton and surrounding villages.​ We provide new boiler installations, heating upgrades, NEST Pro and HIVE smart thermostat installations, radiator repairs and replacements, annual servicing of gas, oil and LPG appliances, breakdowns, leaks, Landlords Gas Safety and all plumbing work. See our full range of services on our website. With our unique Membership scheme, our customers get all their heating & plumbing services on subscription, with free boiler servicing and discounted rates. We are trusted installers of WorcesterBosch, Ideal, Viessmann, Vailant, Navien and Baxi boilers and have many case studies and positive testimonials from our customers. We offer free home visits to assess all kinds of work and we endeavour to turn around a quote within 24 hours where possible. Our pricing is transparent and competitive and we always provide free estimates on request for all the work that we carry out. We are Gas Safe registered, trained to work on Oil, LPG and commercial heating systems up to 1MW.outh


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

171 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(171)

14 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Wouldn't hesitate to recommend!

We've used Harnce since very early on when they started trading. They've always been fairly priced, helpful, do a great job, tidy and punctual. I recommend them to anyone I know.

18 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Efficient, professional and friendly

Very friendly, helpful and efficient service from both office staff and engineer. Engineer arrived as planned and despite unexpected difficulties with the job, managed to resolve them and leave everything clean and tidy when he finished.
Very refreshing to have such good service. Highly recommend!

22 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very efficient, top customer service!

We had a heating and plumbing survey done by Neil for a new house we are purchasing, I dealt with Shelley to book our appointment and she got us in so quickly and we got our certificate the same day! Brilliant company, will be staying with them for the foreseeable future :)

10 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent. You wont be disappointed

We contacted Harnce after we had tried several other local plumbing and heating companies all of which told us parts were not available. Neil came for a site visit, provided written quote a day or so later. Communication was excellent, accepting quote easy to scheduling work to it actullay being carried out. They basically did what they said they would and did it well. Very pleased with them and would definitely recommend.

3 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recommend Highly!!!

Our third or fourth time using Harnce for our plumbing needs (regular servicing and, in this case to fix an adhoc leak). Great communication from start to finish, got an appointment for the next working day and issue fully resolved first time around. Josh did a great job, can't recommend highly enough.

28 de mayo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Wouldn't hesitate to recommend Harnce

I was recommended Mathew Harnce as being reliable and reasonably priced. I was delighted with the quick response to my call and a speedy job was completed by a very pleasant guy, Josh... who explained all he had done. Both toilets are working well now.

24 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Left us with no hot water and heating

Harnce Heating and Plumbing are an absolute disgrace. Following a recent boiler service, where they also fitted a service kit and another unspecified part, we have been left with **no hot water whatsoever**. Before their visit, we had hot water. Now, nothing. To add insult to injury, when we contacted Harnce to report this critical issue – directly following their service – they flat-out **refused to come back and investigate without charging us even more money**. Their callous disregard for our situation is appalling. We have two young children and two disabled individuals in our household, all of whom are now without hot water and heating thanks to their shoddy workmanship. Harnce clearly has zero concern for the well-being of their customers, leaving vulnerable people in a completely unacceptable situation. We have escalated this directly to our energy supplier, who organised this company in the first place, and we will be pursuing this matter further. Avoid Harnce Heating and Plumbing at all costs if you value having a functioning heating and hot water system and any semblance of customer care.

28 de abril de 2025
Opinión espontánea
Logotipo de Harnce Heating & Plumbing

Respuesta de Harnce Heating & Plumbing

I have tried to call to try and help with a speedy solution for you, but I have been unable to get through.

We are very sorry to hear about your situation and fully appreciate how distressing it must be to be without hot water, especially in a household with young children and vulnerable individuals.

However, to clarify, HARNCE was contracted by your service provider and not directly by you. As such, we are not authorised to attend without instruction from them. We must follow the correct process and work within the terms of our agreement with your provider. We have not refused to assist you but simply advised that we require their authorisation before taking further action.

We understand your frustration and strongly encourage you to continue liaising with your service provider to ensure they raise a follow-up request with us. We are ready and willing to return once the proper authorisation is received.

Kind regards,
The HARNCE Team

Valorada con 5 estrellas sobre 5

A HIDDEN PROBLEM

On the discovery of what we have since learnt was a long-standing problem with a leak in our shower cubicle, several neighbours recommended Harnce. From the outset it was apparent that it is an efficiently managed organisation with a customer focus. In diagnosing and solving the problem, they have proved to be both efficient and effective in all respects. we are very happy with the result and would have no hesitation in recommending their services to anyone.

17 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Engineer arrives on time

Engineer arrives on time, does an excellent job, explains everything in detail.
Admin wise deserves 6 stars not 5

7 de enero de 2025
Opinión espontánea
Logotipo de Harnce Heating & Plumbing

Respuesta de Harnce Heating & Plumbing

Thank you so much for your review, we really appreciate your 6 stars!!

Valorada con 5 estrellas sobre 5

I would highly recommend Harnce for the…

I would highly recommend Harnce for the fitting of a new boiler

Excellent service - very reliable and professional work

21 de enero de 2025
Opinión espontánea
Logotipo de Harnce Heating & Plumbing

Respuesta de Harnce Heating & Plumbing

Hi Valerie

Thanks so much for your fantastic feedback, it really does mean alot to our family run business.

Harnce Heating and Plumbing

Valorada con 5 estrellas sobre 5

Highly recommended

I have absolutely no hesitation in recommending HARNCE Ltd they delivered a very professional service.
Appointment was honoured, I Received advanced notice of arrival time, didn’t need to be asked to remove shoes , kept me abreast at all times what the situation was and what needed to be done.
No waffle, they carried out three jobs for me all of which are first rate as well as being extremely clean and tidy. What else can I ask for. I shall certainly call upon them for any future requirements I have

29 de noviembre de 2024
Opinión espontánea
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Respuesta de Harnce Heating & Plumbing

HI Phillip

Thanks so much for your fantastic feedback, we treat our customers homes as we would want our own to be treated and pride ourselves on our tidiness and efficiency. It means alot to hear such kind words thank you so much.

Harnce Heating and Plumbing

Valorada con 5 estrellas sobre 5

Sincere appreciation for Excellent support & services


I would like to express my sincere thanks to HARNCE for time and kind consideration over past couple of days from initial call to completion of the work!

Support and understanding was beyond words, I am so grateful for the immediate response with call out within hours from Neil and super job carried out next day by Josh! Both on time and totally professional in every way!

My appreciation for sourcing the critical parts with an achieved next day delivery from trusted supplier quite exemplary at this time of year!

Being kept up to speed with each visit and parts demand was reassuring and gave me confidence I was in good hands… I recommend & trust this company totally.

Yours Sincerely

Phil

10 de diciembre de 2024
Opinión espontánea
Logotipo de Harnce Heating & Plumbing

Respuesta de Harnce Heating & Plumbing

Hi Phillip

Thank you so much for this fantastic review, it encompasses what our family business is all about and so pleased we could deliver for you. It means alot to us thank you.

Harnce Heating and Plumbing

Valorada con 5 estrellas sobre 5

Very prompt and professional service

Very prompt service, and turned up as agreed. Skilled plumber who could diagnose the problem with the radiator quickly. Was happy to check the others within the call out charge, and found and resolved a second issue. Would use again.

11 de diciembre de 2024
Opinión espontánea
Logotipo de Harnce Heating & Plumbing

Respuesta de Harnce Heating & Plumbing

Hi Pete

Thanks so much for your feedback we really appreciate it and always happy to help with as much as we can.

Harnce Heating and Plumbing

Valorada con 5 estrellas sobre 5

Very professional

Very professional, and completed the work quickly and efficiently. Great communication too.

29 de noviembre de 2024
Opinión espontánea
Logotipo de Harnce Heating & Plumbing

Respuesta de Harnce Heating & Plumbing

Hi Hannah

We do like to provide the best communication possible so we really appreciate your feedback.

Thanks

Harnce Heating and Plumbing

Valorada con 4 estrellas sobre 5

I’ve called them a few times now


I’ve called them a few times now, and they’ve consistently delivered outstanding service. The last time I called was for a major issue with my water main. I had noticed a drop in water pressure for several days, and I was concerned there might be a leak somewhere.

David was fantastic. He took the time to assess the problem, and after some careful inspection, he determined the water main needed some repairs. He explained everything in layman's terms and gave me a detailed estimate. What really impressed me was how transparent he was about the costs, and he even gave me options for how I could proceed.

The repair was done quickly, and David made sure everything

28 de noviembre de 2024
Opinión espontánea

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