Harper Willow

The bra's arrived in excellent condition and found they were too small. I emailed and dealing with Hazel has been easy and a replacement is on its way.

This company is a scam. They are not a NZ company, they are not registered at the Companies Office and do not have a physical address or phone number on there website. They are a rip off company. The goods come from China and if they are not the correct size which is very likely as the sizing is too small for most people. Then you get the runaround, they will offer you a partial refund and will send a bigger size at a cheaper price. If you insist on a refund, the customer has to pay all the costs, and in most cases the Post Office or couriers will not accept them as they need a verified address. So much for their promise of a 30 day guarantee. Avoid this company completely.

🙁 ANGRY
203.00 WASTED BY A COMPANY WHOS PRODUCT IS MADE IN CHINA WHEN ITS SUPPOSE TO BE A NEW ZEALAND COMPANY PRODUCT IS CHEAP LOOKING AND RIDES UP. CUSTOMER SERVICE HAZEL OH VERY PROMPT AND LIKES TO REMIND ME ABOUT BEING RESPECTFUL WELL I KNOW I HAVE ALREADY LOST MY MONEY IF THEY WERE REAL THEY SHOULD RING ME IN PERSON SCAMMED

I ordered 4 bras on line and when they arrived they were too small. Hazel at Harper Willow was amazing and sent replacements for me. I had contacted on line and she replied promptly. Great customer service.

The experience I have had with a purchase of a new bra has been nothing more than exceptional. As I have got older my shoulders have sloped even more and I have trouble finding a bra that the shoulder straps dont just slide off. Hazel has been more than patient and has been in touch every day. Outstanding
Karen NZ

Bought 4 items from Harper-Willow, thinking products coming from NZ. Took over 3 weeks to arrive and when eventually arrived, items were VERY poor quality and sizing not consistent, despite everything labeled the same size! Contacted company for a refund and have had the run around ever since. After 4 emails asking for a return address as I did not want a 40% refund, they finally gave me an address Went to post and nz post and couriers cannot /will not accept return parcels to China without a verified contact telephone number, so VERY UNHAPPY. Did a reverse search on the address they gave me and it comes up with scam activities linked to this company name and the return address given. Do not get sucked in by this scam outfit.

Harper & Willow provided excellent follow up customer service in this new world of online shopping. I was very impressed with their prompt reply after I found that I had not ordered the correct product for my needs. I was contacted by a very helpful lady in Customer Service to work through my next step.
This company is a breath of fresh air & I highly recommend them.
Delwyn Thompson
Kaikoura NZ

great quick feed back
emailed to say wrong size they were super quick getting back
and i will be taking the offer

My experience with customer service person was excellent. Super friendly, understanding with one-on-one speedy replies. I ordered two bras, unfortunately they were too small. No hassle CS offered replacement. Also, I placed another order for pant, dress and cardigan. I found the sizing fit on the pant and dress is on the smallish side. The cardigan is perfect. Overall, speedy delivery, packaged well with excellent communication.

My experience has been typical of all that I love living in New Zealand for. I ordered the incorrect size of bra and exchanging the product has been made so easy even a 77 year old with a broken elbow can do it !!
Also if anyone is debating using these bras don’t hesitate as they are a game changer for comfort and ease of putting on and off.
Lovely people to deal with. Thank you.

A great product which arrived very promptly. The bras come in such beautiful colors and made of super soft material. Customer service is first class and I will be a return customer.

Product sent from China, and Asian sizing...way too small for large bra. Shame because they are comfortable, but they keep riding up.

I'm 84 years old and at last I have a comfortable bra, giving me a youthful lift as well which is wonderful. Its so amazing to feel free of wires digging in too. I intend to tell all my family and friends about them.
Once again, a HUGE thankyou

Fast service, delivery was on time , and the bras I bought are lovely and so comfortable to wear . Highly recommend 😊