Harvey Norman United Kingdom - Flagship Store Merry Hill Opiniones 

948
TrustScore: 4.5 sobre 5

4,6

Unit A1 - Lower Mall, Merry Hill Shopping Centre, DY5 1QX Brierley Hill, Dudley, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I went into Harvey Norman at the Merry Hill centre, Dudley, looking for a new TV. I had just left Currys, frustrated at their pushy sales staff who tried to sell rather than listen . Harvey Norman wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mario and Demi have been really helpful in purchasing a new MacBook, including price matching and support with setting up the laptop and finance options. Offered us a fantastic deal with add ons inclu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Honestly breath of fresh air. The decision to go with heavy norman was made easy due to other bed companies not being up to scratch in my eyes with the service. Brand in merry hill Dudley branch was... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had Mario helping us find my friends macbook for uni, he was so lovely and helpful, and even provided her with extras which wouldn’t normally come with the product. Thank you so much for such a goo... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda departamental
  2. Tienda de ropa de cama
  3. Tienda de ordenadores y accesorios
  4. Tienda de electrónica
  5. Tienda de muebles
  6. Tienda de sofás

Escrito por la empresa

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


Información de contacto

  • Unit A1 - Lower Mall, Merry Hill Shopping Centre, DY5 1QX, Brierley Hill, Dudley, Reino Unido

  • 0121 630 1590

4,6

Excelente

TrustScore: 4.5 sobre 5

948 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(948)

961 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service

We were served by Gary and Melissa really helpful and knowledgeable it was my first purchase of a smart phone. I was talked through the various options and even put my simm into a display phone to show how easy it was. My wife also purchased a new smart watch again nothing was too much trouble and no sales pressure. Most pleasant experience.

4 de junio de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi there,

We're delighted to hear you had such a pleasant experience with your smartphone and smartwatch purchases. We appreciate your kind words about our team's helpfulness and knowledge. Thank you for sharing your positive feedback!

Kind Regards,
Conor

Valorada con 5 estrellas sobre 5

Hi there went in to the Harvey Narman…

Hi there went in to the Harvey Narman store in merry hill we were greeted by Gary from tech and under no pressure he gave us valuable information about the goods we we’re interested in we were at ease with him a Excellent sales man nice guy cheers Gary. Then we went to Mathew to set up the goods we purchased a very bright young and very good at his job he was polite with customers and able to answer Al questions thanks Mathew

5 de junio de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi John,

We appreciate you sharing your positive experience. We're delighted to hear that our team provided valuable information and excellent service, making your visit enjoyable. We're glad you felt at ease and had all your questions answered.

Kind Regards,
Conor

Valorada con 5 estrellas sobre 5

Gary was great at merry hill

Gary was great at merry hill, helped my sister with a phone a few months ago and served me today.

4 de junio de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Aman,

We are so pleased to hear about your positive experiences with our team member. Thank you for sharing!

Kind Regards,
Kevin

Valorada con 5 estrellas sobre 5

Mario at the Merry Hill store was…

Mario at the Merry Hill store was brilliant - friendly, professional and knowledgeable and made the process of purchasing my camera all that more special!

28 de mayo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Francesca,

We're so glad to hear our team provided such a positive and special experience for your camera purchase. Thank you for sharing!

Kind Regards,
Kevin

Valorada con 5 estrellas sobre 5

Very helpful staff specially Jayden he…

Very helpful staff specially Jayden he gave us all information which we need 👍🏻😇😇

30 de mayo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Prabhjot,

We're so glad our team provided you with all the information you needed. We appreciate your kind words!

Kind Regards,
Kevin

Valorada con 5 estrellas sobre 5

Kenny and Amy were very very helpful

Kenny and Amy were very very helpful. Kenny spent a lot of time ensuring we could get the siemens products we wanted and gave us competitive pricing. All the staff we encountered were really lovely and helpful.

29 de mayo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Peter,

We're so happy to hear our team provided such helpful service and competitive pricing. We appreciate your wonderful feedback!

Kind Regards,
Kevin

Valorada con 5 estrellas sobre 5

First class attention with competitive

First class attention with competitive, knowledgeable assistance. Assistants Jayden and Sufail are a credit to Harvey Normans training and customer service ethos. Delivered product as arranged, with careful handling of placement with the home. Having previously dealt with the company when living in Ireland it is fantastic to avail of Harvey Norman's presence in the UK.

21 de mayo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi there,

We are so pleased to hear about your excellent experience and the first-class attention you received. It's wonderful to know our team's assistance and careful delivery met your expectations. We appreciate your kind words.

Kind Regards,
Conor

Valorada con 5 estrellas sobre 5

I was in Harvey Store

I was in Harvey Store, Merry Hill, looking for computer services and I found Mr Matthew, who was a reliable, very nice and helpful employee. Thank you very much for help and solving my problem quickly. Henry

26 de mayo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Henry,

We're so glad to hear about your positive experience at our store. We appreciate you sharing your kind words about our team member's helpfulness. Thank you for your feedback!

Kind Regards,
Conor

Valorada con 1 estrellas sobre 5

Very bad experience with Norman…

Very bad experience with Harvey Norman online store. I ordered a fridge that was shown as in stock, with delivery promised within 5–7 working days. However, after 22 days there was still no delivery and no proper update.

The service was very poor. Every time I had to chase them myself — no one ever contacted me or followed up after the order. When I finally spoke to the manager, he said they still could not give any delivery date because he was “not sure,” maybe sometime in June.

After wasting so much time waiting with no clear communication, I cancelled my order. Very disappointing experience and I would never recommend this store to anyone.

26 de mayo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Mohammad,

We are truly sorry to hear about the significant delay and lack of communication regarding your fridge order. We understand your frustration with the unfulfilled delivery and the need to constantly chase updates. We are reviewing our online order and communication processes to prevent similar experiences. Please email the details to our customer support team at customer@support.harveynorman.co.uk

Kind Regards,
Kevin

Valorada con 4 estrellas sobre 5

Staff Muhammad was very good gave me a…

Staff Muhammad was very good gave me a good price, and was very helpful all the way.

26 de mayo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Evangeline,

We are glad you had a positive experience. We appreciate your kind words.

Kind Regards,
Kevin

Valorada con 5 estrellas sobre 5

I had my first online shopping…

I had my first online shopping experience with Harvey Norman and it was excellent. The phone customer service was very good, and Jonathan was especially helpful throughout the process.

I purchased the Bang & Olufsen Beoplay Eleven earbuds at the best price available in the market. The order arrived in just 2 working days with great packaging, and the product was delivered in excellent condition.

Definitely going to shop again. Thank you!

20 de mayo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Hemalkumar,

We're so pleased to hear about your excellent first online shopping experience with us! It's wonderful that you found our customer service helpful and received your order quickly and in perfect condition. We appreciate your kind words and look forward to serving you again.

Kind Regards,
Kevin

Valorada con 5 estrellas sobre 5

First Visit

Visited the store on Monday found the staff courteous and helpful especially Mario who is a real asset and helped me choose the right mobile for my needs also Gabran sorted out the technical details! Went back to the store today and purchased a bed and also found Bradley was a great help

18 de mayo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Ian,

We're so glad you had a positive experience in our store! It's wonderful to hear our team provided such helpful and courteous service. Thank you for your feedback.

Kind Regards,
Kevin

Valorada con 5 estrellas sobre 5

Nellie was extremely helpful

Nellie was extremely helpful. And knowledgeable, thank you for all your help,!! Nellie deserves a raise!!!

18 de mayo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Emma,

We're so glad to hear our team provided such wonderful assistance. Your kind words are truly appreciated!

Kind Regards,
Conor

Valorada con 5 estrellas sobre 5

Nellie was so charming

Nellie was so nice and made our experience unforgettable. No one needs to bring such charm to their role but she did and it was a delight.

18 de mayo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Chris,

We are so glad to hear our team made your experience unforgettable! We appreciate you sharing your kind words.

Kind Regards,
Conor

Valorada con 5 estrellas sobre 5

Great customer service from macey at…

Great customer service from macey at Brierley Hill store. Took her time to explain range of shark hoovers and demonstration provided.

17 de mayo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi there,

We're so glad to hear you had such a positive in store experience. We appreciate your kind words!

Kind Regards,
Conor

Valorada con 5 estrellas sobre 5

Emily was really helpful today when me…

Emily was really helpful today when me and my mum came in to buy a new table and chair set. The experience was really easy and straightforward. Thank You

17 de mayo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Mica,

We're so glad to hear you had such a positive and easy experience finding your new table and chair set. Thank you for sharing your kind words!

Kind Regards,
Conor

Valorada con 5 estrellas sobre 5

Lounge furniture…

I was looking for new furniture for my recently decorated lounge. Went into Harvey Norman and was assisted by Prescious a knowledgable salesman. Tried various chairs etc and bought a 2 seater sofa and 2 single chairs, all with reclining/massaging and lazy boy features in the colour I wanted. Being delivered tomorrow and I am well pleased. Thank you Prescious.

17 de mayo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Diane,

We're so glad you found the perfect furniture for your lounge and had such a positive experience with our team. We appreciate your kind words. Thank you for sharing your feedback!

Kind Regards,
Conor

Valorada con 5 estrellas sobre 5

Buying new phone

Matthew was very helpful

15 de mayo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Geoffrey,

We're glad to hear that our team was helpful. Thank you for your kind words!

Kind Regards,
James

Valorada con 5 estrellas sobre 5

Gary was very helpful.

Gary was very helpful.

13 de mayo de 2026
Opinión espontánea
Logotipo de Harvey Norman United Kingdom - Flagship Store Merry Hill

Respuesta de Harvey Norman United Kingdom - Flagship Store Merry Hill

Hi Beverley,

We're glad to hear our team member was very helpful. We appreciate your kind words.

Kind Regards,
James

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