Harvey Norman Ireland - Swords Opiniones 1049

When the staff brought the new fridge/freezer inside, they broke one of our pendant lamps by mistake. They made me sign the papers, without telling me that there is a customer section, where you can report this kind of issues (I wasn't aware of this section). Without giving me solutions, they just apologies and left. After that I realised that any damage caused to the property can be reported to the company.

Quick and easy, hassle free process. Bought the item online, received message in 3 days to come to Collect it in the store. Went to the store & in / out in 5 mins.

I shopped in store and online. Smooth and efficient service. Knowledgable staff. Online was simple to navigate

Very efficient and helpful service.

Very poor service from Harvey norman agents Swords.

1.I had cancelled an order and asked to replace it with another 10 days ago one agent said we asked the refund and he issued an e receipt for the the item to be replaced. I went today after 10 days to check and nothing has been done no refund and no item replaced. Very upsetting 😡
2. I went to claim the earphones 10 days ago one agent said oh come back in 10 days because we done have them in stock . After 10 days another agent said why the other agent told you that!!! You should claim it via Samsung.

Why you dont do do proper training equal to all the agents and test them before starting as they represent the image of the company.!!!!

Sales person understood what I wanted and was able to get goods for me, he was very helpful and efficient

Delivery service was on time, helpful, pleasant and polite

I said im on my way for contactless delivery to my car which stated we aim to delivery it to your car within 10/15 minutes i waited in my car 50 minutes to have to then enter the shop to be told by a back store employee there was an it glitch
Does not sound very plausible then after brining it out said your okay with it from here at the till like no im not that whys I wanted it dropped to my car cause I can't manage it alone very poor service

I send 3 stars because the store didn’t send a message about my mobile, we went to the store to ask if my mobile I arrived and it had

We drop by today at Harvey Norman Airside just to have a look for an air purifier just to look but the staff is very convincing and make the story short we bought the Dyson purifier +cool HP1 .. thanks to Emma .. keep up the good work and the power of convincing… 5 stars
Lito and Phelomel

I bought a chair which could not be put together due to a factory error. The reason I shop at Harvey Norman is I pay more for the antisipation that there is a level of quality control. I will not make that mistake again.

From initial help with a broken fridge freezer through to purchasing a new one and delivery and installation all staff were so helpful and friendly.

Was giving notice of a Delivery time which saves having to wait around all day, and I got a call from the driver 20 minutes before Delivery.

Had ordered two appliances recently. A cooker on line and was delivered up from Limerick. This was damaged and distorted.
A washing machine in store. We had paid the extra for installation as this was an integrated. The installation team came to fit but saying there was no stop valve or something very similar was the reason they couldn’t fit. The left.
Having left we had to arrange a more expensive plumber at short notice to fit the machine. He couldn’t believe that your team couldn’t complete their task.

The external team you are employing are letting your team down. Sales staff doing all the hard work and the others just not doing the job properly. Very disappointing Harvey!!!

The guys delivering my sofa bed were super polite, considerate and friendly. They arrived early and were in and out speedily. Very happy with the delivery.

Simon and his colleague provided brilliant, professional and efficient service. They placed the wardrobe exactly where I wanted it and removed all the packaging without any effort on my part. It was a hassle-free experience and the job was done brilliantly. I’m very happy with the service and would definitely give it 5 stars.

Super good delivery service. Daniel did a great job installing the new fridge and giving me tips for maintenance.

Driver rang me early on the morning of the arranged delivery day and advised they’d be here between 11.30 and 1pm.
Sure enough they arrived at noon and brought our mattress upstairs to the bedroom and took away the old one. They unwrapped the pvc packaging and placed the new mattress on our bed.
Great service and two nice guys who are dedicated to their job. Great service!

Bought a new dishwasher from Harvey Norman in Swords. A very pleasant guy called Daniel came to fit my new dishwasher. He was super helpful. He had a bit of a mare trying to get the old one but wouldn't leave until it was 100% right.

Prompt delivery to a replacement sofa as needed

Amazing service. Didn’t have to go to the store. Called and got through to Simon. Extremely helpful. Ordered on Wednesday, my Fridge Freezer was delivered on Saturday. All done without moving from my house. Thanks for a great shopping experience.