Hausandharbour Opiniones 32

TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Recently bought a couple of rugs from Haus and Harbour where the service has been excellent and quality of rugs brilliant. Although I had to return one rug, as did quite fit our space, the refund pro... Ver más

Valorada con 4 estrellas sobre 5

The ordering process was easy and delivery was quick. The rug is lovely and I’m very pleased with it except the colour wasn’t as described. It was supposed to be beige, the label said it was beige bu... Ver más

Valorada con 5 estrellas sobre 5

I live regional NSW delivery was prompt. No unbearable smell to the rug when opened up. Suits the room just how I envisioned it. Feels great under your feet. Very happy with my purchase.

Valorada con 5 estrellas sobre 5

This wool rug fits absolutely perfectly in my space,it tied everything together the moment I rolled it out. The texture feels soft yet durable, and the quality is obvious from the first touch. I love... Ver más

Información sobre la empresa

  1. Tienda de moquetas
  2. Fabricante de alfombras
  3. Tienda de alfombras
  4. Tienda de decoración e interiorismo
  5. Tienda de artículos para el hogar
  6. Tienda para la reforma del hogar

Escrito por la empresa

Haus & Harbour is a modern Australian rugs and carpets brand creating premium, design-led pieces for contemporary homes. Inspired by the relaxed rhythm of Australian living, our collections blend timeless textures, soft neutral palettes, and durable materials that feel as good as they look. At Haus & Harbour, we believe a rug is more than just a finishing touch, it is the foundation of a space. Our designs are carefully curated to bring warmth, balance, and quiet sophistication into everyday living. From understated minimalist weaves to richly textured statement pieces, every rug is created to complement modern interiors while maintaining a sense of effortless comfort. Our collections draw inspiration from coastal landscapes, natural fibres, and the calming tones of the Australian environment. The result is a range of rugs that feel organic, versatile, and timeless, designed to evolve with your home and your lifestyle. Crafted with quality and durability in mind, Haus & Harbour rugs are made to withstand the rhythm of daily life while maintaining their beauty over time. Whether placed in a serene bedroom, a welcoming living room, or a refined workspace, each piece is designed to elevate the atmosphere of the space it inhabits. Haus & Harbour exists for those who value thoughtful design, natural elegance, and interiors that feel both relaxed and refined.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

32 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Very good customer experience

Recently bought a couple of rugs from Haus and Harbour where the service has been excellent and quality of rugs brilliant. Although I had to return one rug, as did quite fit our space, the refund process was easy and processed promptly. Great overall experience.

5 de junio de 2026
Valorada con 4 estrellas sobre 5

Haus and Harbour Tuscany Beige Wool Rug. The ordering process was easy and…

The ordering process was easy and delivery was quick.
The rug is lovely and I’m very pleased with it except the colour wasn’t as described. It was supposed to be beige, the label said it was beige but in actual fact it is cream. I still like the rug but probably won’t return it as I would be concerned as to what actual colour a replacement would be.

5 de junio de 2026
Valorada con 5 estrellas sobre 5

My experience with Hausandharbour has…

My experience with Hausandharbour has been absolutely amazing. So happy with this rug! It arrived quickly, feels lovely underfoot, and looks exactly as pictured. It has really tied the whole room together and made the space feel much more cosy. Highly recommend!

15 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very Happy 5 stars

Not only was the shipping super quick, the rug is beautiful, the quality is amazing and the colours are exactly as I expected, VERY happy customer.

1 de junio de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Not the colour or quality…

I hate to be the negative reviewer, but it was just not the colour or quality I anticipated from the photos. Very hard to tell on a screen what the colour is and the way the photo was taken highlights the colourful angle of the rug, but turn 180degrees and its a totally different rug. Not sure if there is a solution to this but even with a returns policy , its not easy and you still feel stuck with a wrong choice. The rug feels nice but its thin and lacks the rigidity a quality rug has (ie it is easy to kick up on the floor). Against my better judgement I should have purchased a rug from a physical store. To say something positive however, it did arrive quickly and in good condition.

3 de junio de 2026
Valorada con 5 estrellas sobre 5

The rug arrived quickly and looks…

The rug arrived quickly and looks great. Reasonably priced too.

21 de mayo de 2026
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Respuesta de Hausandharbour

Hi Annie,

Thanks you so much for your kind words!
We are so happy to hear that you're loving your new rug.

We truly appreciate your feedback.

Warm wishes,
Team Haus & Harbour

Valorada con 1 estrellas sobre 5

Rug arrived faulty



Rug arrived faulty, initial customer service was great and was promised a new rug to replace. After following up was advised that a new rug had been processed and would receive tracking details the following day, however I am still waiting after nearly 6 weeks with no updates. Wasted $500 on a rug that came with a hole in it.

Thanks for the reply, unfortunately it has been said twice now that the rug is on its way, I don’t think it takes a month for postage. Also there have not been any updates on tracking as promised.

24 de marzo de 2026
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Respuesta de Hausandharbour

Hi Hayley,

We are so sorry to hear about your experience.

Upon checking the records, we can confirm that your replacement rug is on the way. A couple of shipping updates were sent via email as well. Also, the faulty rug will be collected free of cost.

Please feel free to reach out if you have any questions.

Best regards,
Team Haus & Harbour

Valorada con 5 estrellas sobre 5

Tuscany wool rug fits perfectly in our warm toned living room

This wool rug fits absolutely perfectly in my space,it tied everything together the moment I rolled it out. The texture feels soft yet durable, and the quality is obvious from the first touch. I love how it adds warmth without overpowering the room, and the sizing couldn’t have been more spot-on. It genuinely elevated the whole look and made the space feel more complete and inviting.

28 de abril de 2026
Valorada con 5 estrellas sobre 5

Thank you Haus and Harbour

Thank you Haus and Harbour! I was a little sceptic if the company was real as the rug was online elsewhere for $500 more but it arrived and couldn’t be more perfect! Thanks for the great service and rug. I will be back to buy more

16 de abril de 2026
Valorada con 4 estrellas sobre 5

Very rapid attention to my order.

Very rapid attention to my order and delivery. However, the colours of the rug I purchased were much lighter/paler than those on the website, even allowing for photo inaccuracies. The actual rug was far too pale and unsuitable and I passed it on to others. Otherwise, happy.

23 de abril de 2026
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Respuesta de Hausandharbour

Thanks you for your much valued words!

We offer a 30-Day Easy Returns policy. You can always exchange or return the rug if not satisfied with colour or quality. We always try our level best to match the exact colours and post real-life images and you can always reach out to us in case of any issue.

Thank you once again for your purchase with Haus & Harbour.

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