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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

We had a good feel from the initial visit, quote and communication, and Haven was in the middle of the pack on price so we went with them to install a Worcester Bosch boiler, Megaflo an... Ver más

Valorada con 1 estrellas sobre 5

I wanted to share some concerns regarding our ongoing collaboration over the past several days. Unfortunately, I’ve experienced a recurring issue with scheduling. The POC person I’ve been working wit... Ver más

Valorada con 5 estrellas sobre 5

We had no central heating upstairs due to past builders neglect and a tricky pipe work situation, which many other companies refused to touch. Haven were amazing. Their problem solving was quick and a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Haven Solutions came to our rescue, calmly carefully and thoroughly looking at our issues and helped us select a great solution. The fitting was quickly and brilliantly executed - our pipework is so c... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio técnico de calefacción y calderas
  2. Electricista
  3. Ingeniero de gas
  4. Contratista de calefacción
  5. Servicio de reparación de radiadores

Información proporcionada por diversas fuentes externas

Haven® is a tight team of home heating experts. Between us we have completed thousands of installations. Our team also have an extensive background in renewable technologies. We pride ourselves on open, honest communication enabling us to build solid, long-term relationships with our customers.


Información de contacto

1,6

Muy malo

TrustScore: 1.5 sobre 5

49 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

Radiator breakdown!

We recently moved into a new house to find that all the downstairs radiators didn't work and everything was stone cold! i called out Haven who quickly diagnosed that the system was full of sludge with cold patches on all the radiators upstairs as well as downstairs. James arrived first thing the next day and spent the day flushing out the system, cleaning all the radiators and pipework and balancing the system. He regularly updated me on progress, showing me what he'd managed to remove from the system and installed a filter so we shouldn't have this problem again. Brilliant customer service...James is extremely helpful and knowledgeable! I would definitely recommend Haven if anyone experiences a similar issue!

4 de noviembre de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Dear Alex, thank you for your review. We are delighted to hear that you are pleased with the works completed at your property. Many Thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

Yet again Haven came to the rescue

Yet again Haven came to the rescue - An amazing service when you call first thing Monday morning and they literally came straight out. Lovely team and fabulous service - thank you Haven.

2 de noviembre de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Dear Ann, thank you for your feedback. We pride ourselves on our efficiency and are delighted that you were pleased with the service received! Many Thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

I used Haven as a sub contractor on a…

I used Haven as a sub contractor on a detached new build and was thoroughly impressed with their knowledge, helpfulness, reliability and quality of their work. All their engineers were a joy to jerk with and I will be using them again at the next opportunity.
Good job Neil & Alan.

17 de septiembre de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Dear Paul, thank you for your feedback. We are delighted to hear that you are pleased with the works completed! Many Thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

5 stars for a fantastic company

I have used this company twice now & couldn’t be happier. Extremely professional, punctual & knowledgeable.
James carried out a gas safety check & checked over our heating system in our new house & Adam attended separately to install a smart thermostat.
Both were extremely friendly & explained fully what they were doing & how to operate the systems they were working on. They both used dust sheets & were extremely tidy & cleaned up after themselves. Everything is working as it should & we’re extremely happy with it all. I couldn’t recommend Haven Home Solutions highly enough.
Found out through James & Adam that they cover all sorts of works including renewable energy systems so I’ll definitely be using this company again in the near future. Thanks Neil, James, Adam & all the team 👍🏻

15 de septiembre de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Dear Ricky, many thanks for your message. We pride ourselves on our communication and efficiency so are delighted to hear your feedback. Thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

Combination Boiler Replacement

We contacted Haven Home Solutions to inquire about replacing an aging combination boiler. After speaking with them we arranged a visit and Neil arrived to carry out a survey at the agreed time. We discussed some options and Neil provided a quote later that day. Haven Home Solutions were able to arrange everything to meet our timing. Daniel from their installation team arrived promptly and carried out the installation. Nothing was too much trouble and Daniel was able to route the pipework with as little disruption as possible.
Special thanks to Daniel and Neil for a great job. Haven Home Solutions were a pleasure to work with.

3 de septiembre de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Dear Mr Jones, thank you for your review. We pride ourselves on our communication with customers and our efficiency so are delighted to hear your feedback. Many thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

Such a great service

Such a great service! Very professional and friendly and competitively priced, I would highly recommend Have Home Solutions.

2 de septiembre de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Hi Samantha, thank you for your review. We value all our customers feedback and are delighted to hear that you are pleased! Many Thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

Awesome service

Called on Thursday afternoon as I had no hot water, a friendly experienced engineer arrived at 8.10am the next day, problem sorted by 10am. Awesome service, highly recommended.

15 de agosto de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Hi June, thank you for your review. We pride ourselves on our efficiency so are delighted to hear your feedback! Many Thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

Had a new boiler installed today! Great job!

Had a new boiler installed today. James was really knowledgable and got the job done really quickly. No fuss, no mess. Brilliant Job and I would happily recommend him.

11 de junio de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Hi Nina, thank you for your feedback. We are delighted to hear that you're happy with your boiler installation! Many Thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

Absolutely brilliant

Absolutely brilliant! Had a problem with my boiler (during the pandemic). Neil and the team reassured me that they'd be able to sort the problem out in the quickest time. Assured me that John (the plumber) would be wearing PPE and make sure always in a different room. John came round, sorted the problem in minutes, ordered a part, two days later the boiler was fixed. Have recommended them to all my friends. Great service, great communication.

23 de abril de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Hi John, thank you for your review. We pride ourselves on our communication and efficiency so are delighted to hear your feedback. Many thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

Haven Home Solutions came to my rescue…

Haven Home Solutions came to my rescue after being repeatedly let down by another company to replace my broken boiler. Overnight they managed to get a new boiler and engineer with me by the next morning. Neil, director, checked in with me to see how it was going and genuinely cared that I was happy after the job had been done. The engineer was efficient and did a great job, including noticing one of the radiators needed a valve replaced which he fixed within minutes. Recommend highly!
Thank you Haven Home Solutions.

30 de marzo de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Hi Charlotte, thank you so much for your positive review! We pride ourselves on our efficiency and are delighted to hear that you're happy with your boiler installation! Many Thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

A Brilliant Team !

Haven Home solutions have been an absolute god send to us. We have agonised over the years with our old plumbing system and they were the only company who have managed to solve and re constructer our system. We now have hot water and for the last two years we have had consistent heating throughout the whole house ! We have just recently had an extension which included under floor heating, 2x new bathrooms , utility room , cloak room and kitchen . All have been amazing service and we look forward to continuing with them in the future . I have to say aswell Neil , Adam , Kevin and James the guys on the job are very friendly lovely guys who are a pleasure to have in our home .
We Can’t recommend them enough 👌🏼!

27 de marzo de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Hi Amy, thank you for all your positive feedback. We really appreciate it! Thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

Haven Solutions, good product, great people

Haven Solutions came to our rescue, calmly carefully and thoroughly looking at our issues and helped us select a great solution. The fitting was quickly and brilliantly executed - our pipework is so complex and tidy already - that keeping that discipline was welcome and unexpected. But the key to Haven is its people - Neil in the office and James in the engineering were top class. Thanks guys

23 de marzo de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Many thanks for your message. We are delighted to hear that you are pleased with the works completed! Thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

Boiler service expereince

Based on reviews I invited a gas engineer from Haven Home Solutions to service my boiler recently. The gas engineer who came was on time, very pleasant and carried out a highly efficient service. He communicated the results very clearly and provided the necessary paperwork promptly. Communication with the office when booking was also efficient and a pleasant experience.
I would highly recommend this company based on the high quality of service received.

14 de marzo de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Many thanks for your message. We pride ourselves on the quality of our service and are thrilled to hear that you were pleased with your recent boiler service. Thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

Always 5* service

Further to my husbands review 5 days ago, we've actually just had Haven out again. Unfortunately storm Ciara reaked havoc with our boiler flue. The engineer (James) arrived promptly and was able to fix the issue very quickly, despite never having dealt with such an issue before.

Once again, very pleased with Haven and continue to recommend them to our family and friends and we wouldn't hesitate in using them for any future projects we have.

14 de febrero de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Dear Mrs Butterfield, we really appreciate your feedback. We pride ourselves on our efficiency and problem solving so are thrilled to hear you were pleased with the works completed. Thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

urgent boiler replacement

Just witnessed a very professional, prompt and timely Boiler exchange at my mother in laws home ,both Neil and Andy were extremely polite and efficient in their work and what makes this even more exceptional is that my husband works in the plumbing and heating industry and has witnessed many boiler exchanges, the Haven Solutions team have managed our expectations in full and beyond . As my mother in law is in her eighties it was even more crucial that she felt comfortable with strangers in her home . NeilRing(MD) personally attended the premises and coordinated everything to ensure a seemless install. Thank you and would highly recommend , Pauline

13 de febrero de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Dear Mrs Lillywhite, thank you for your review. We pride ourselves on the standards which we set and are delighted that we were of assistance to you. Many thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

Absolutely brilliant

Absolutely brilliant. Kevin came promptly, tackled and resolved a very complex problem with my heating system. Very polite and pleasant man, tidy and cleaned up afterwards. Alvin W. - St Albans

13 de febrero de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Dear Mr Woolley, many thanks for your review. We will certainly pass these comments on to Kevin! Thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

Highly Recommend Haven Home Solutions

Excellent Service from Haven Home Solutions.
Immediate response to an emergency call which was followed up with a quick & fast repair. The staff are all highly professional, polite and friendly.
Without a doubt they will be who I call on for any issues I face in the future. I highly recommend them.

12 de febrero de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Hi Nicola, thanks for you message. We really appreciate your feedback! Thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

Competent and professional

I contacted Haven Home Solutions as the annual gas inspection on a property I rent out was due within the next few days. Despite being a relatively small job and at a time of year when heating problems are at a peak, Haven carried out the inspection before the current certificate had expired and on the same day and at only a few hours’ notice attended at another rental property where the tenant had no heating or hot water and resolved the problem there and then. I have every confidence in their engineers’ capabilities and will definitely be using Haven in the future. Thank you Haven.

12 de febrero de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Hi Rachel, many thanks for your review. We pride ourselves on efficiency and are delighted to hear that you were satisfied with the services received. Thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

Boiler Service

Spoke to Haven as we needed a service quickly on our boiler, we were over the year mark and the system was starting to make some hammering noises. The engineer arrived on time, was very polite and helpful. He didn't take long to carry out a full service of our boiler and sort the noise. Couldn't recommend Haven Home Solutions enough.
Everything was spot on, first-class service! Thanks!

9 de febrero de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Hi Daniel, thank you for your feedback. We're delighted to hear you were pleased with your service! Thanks, The Haven Home Solutions Team

Valorada con 5 estrellas sobre 5

Great service and peace of mind with maintenance packages

Had a new boiler installed recently. The service was superb from start to finish, the installers were lovely, helped me with how to use it and were very clean and tidy. I was so pleased with them, I bolted on one of their monthly maintenance packages so I know if anything goes wrong, Haven will have me back up and running ASAP, plus take care of annual boiler services. Just a few pounds per month is totally worth it for the peace of mind! I would highly recommend them!

6 de febrero de 2020
Opinión espontánea
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Respuesta de Haven Home Solutions

Hi Jade, we're delighted to hear that you were pleased with your boiler installation! As part of your maintenance package, please don't hesitate to contact us if you have any issues or questions regarding your boiler. Thanks, The Haven Home Solutions Team

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